General Booking terms
GENERAL CONDITIONS OF SALE APPLICABLE TO TOURIST RESIDENCES
As of February 27, 2020
Article 1 - Scope and location
These general conditions of sale ("GTC") apply in full to reservations made in the following residences, unless specifically stated otherwise.
ALL SUITES APPART HOTEL MERIGNAC, located 27 allée Félix Nadar, 33700 MERIGNAC, managed and operated by GESTSAINTEX, SARL with a capital of €7,500, registered with the RCS of Bordeaux under number 485 261 820 and having its registered office at 20- 24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 63 485261820.
ALL SUITES APPART HOTEL BORDEAUX-LAC, located rue du Professeur Georges Jeanneney, 33300 BORDEAUX-LAC, managed and operated by GESTLAC, SARL with a capital of €7,500, registered with the RCS of Bordeaux under number 504 635 798 and having its registered office at 20-24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 82 504635798.
ALL SUITES APPART HOTEL PESSAC, located 2 avenue Antoine Becquerel, 33600 PESSAC, managed and operated by GESTPESSAC, SARL with a capital of €2,500, registered with the RCS of Bordeaux under number 794 665 844 and having its registered office at 20- 24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 26 794665844.
ALL SUITES APPART HOTEL BORDEAUX-MARNE, located 21 cours Barbey, 33800 BORDEAUX, managed and operated by GESTNAVALE, SARL with a capital of €2,500, registered with the RCS of Bordeaux under number 810 757 872 and having its registered office at 20 -24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 83 810757872.
ALL SUITES APPART HÔTEL ORLY-RUNGIS, located 16 rue du Pont des Halles, 94150 RUNGIS, managed and operated by GESTORLY, SARL with a capital of €2,500, registered with the RCS of Bordeaux under number 533 187 563 and having its seat at 20-24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 12 533187563.
ALL SUITES APPART HOTEL CHOISY-LE-ROI, located 23 avenue Louis Luc, 94600 CHOISY-LE-ROI, managed and operated by GESTLEROI, SARL with a capital of €2,500, registered with the RCS of Bordeaux under number 803 727 551 and having its registered office at 20-24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 24 803727551.
ALL SUITES APPART HOTEL MASSY PALAISEAU, located avenue des Alliés, 91120 PALAISEAU, managed and operated by GESTALLIES, SARL with a capital of €2,500, registered with the RCS of Bordeaux under number 821 481 975 and having its registered office at 20- 24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 14 821481975.
ALL SUITES APPART HOTEL LA TESTE-DE-BUCH, located 1246 avenue Gustave Eiffel, 33260 LA TESTE-DE-BUCH, managed and operated by GESTOCEANIDES, SARL with a capital of €7,500, registered with the RCS of Bordeaux under number 500 017 447 and having its registered office at 20-24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 24 500017447.
ALL SUITES APPART HOTEL PAU, located 4 rue des Tiredous, 64000 PAU, managed and operated by the company GESTPARKWAY, SARL with a capital of €7,500, registered with the RCS of Bordeaux under number 517 889 572 and having its registered office at 20- 24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 37 517889572.
ALL SUITES APPART HOTEL DUNKERQUE, located Quai Freycinet, 1 avenue de l'Université, 59140 DUNKERQUE, managed and operated by GESTDUNKERQUE, SARL with capital of €2,500, registered with the RCS of Bordeaux under number 523 049 997 and having its registered office at 20-24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 15 523049997.
Article 2 - Accommodation service and regulations
The ALL SUITES APPART HOTEL residences (“ASAH”) are tourist residences classified 3 stars, offering furnished accommodation for more or less long term stays, for professional or leisure purposes, and which are equipped with equipment necessary for temporary accommodation. Personal and collective services are also available on an optional basis.
All customers declare that they have read and accepted the T & Cs without reservation when confirming their reservation. It is presumed to have all the guarantees linked to its legal capacity to contract. The customer is solely responsible for the choice of the conditions of his reservation, whether it was made for his own account or that of others, and expressly declares not to act for fraudulent purposes.
The reservation contract ("Contract") designates all the reservation conditions and the GTC, and is subject to the regulations applicable to tourist residences. The client may not avail themselves of the legal provisions applicable to the residential lease, in particular those relating to maintenance in the premises. Any domiciliation in the residence, on a private or professional basis, is strictly prohibited.
Article 3 - Contact details of the residences and timetables
ASAH MERIGNAC - Tel: +33(0)5 56 184 184 - Email: firstname.lastname@example.org
ASAH BORDEAUX-LAC - Tel: +33(0)5 35 31 01 01 - Email: email@example.com
ASAH PESSAC - Tel: +33(0)5 56 07 41 60 - Email: firstname.lastname@example.org
ASAH BORDEAUX-MARNE - Tel: +33(0)5 57 97 07 90 - Email: email@example.com
ASAH ORLY-RUNGIS - Tel: +33(0)1 48 84 42 42 - Email: firstname.lastname@example.org
ASAH CHOISY-LE-ROI - Tel: +33(0)1 48 52 90 00 - Email: email@example.com
ASAH MASSY PALAISEAU - Tel: +33(0)1 84 38 00 38 - Email: firstname.lastname@example.org
ASAH LA TESTE-DE-BUCH - Tel: +33(0)5 56 22 05 00 - Email: email@example.com
ASAH PAU - Tel: +33(0)5 59 71 77 77 - Email: firstname.lastname@example.org
ASAH DUNKERQUE - Tel: +33(0)3 28 69 70 40 - Email: email@example.com
3-2. Reception opening hours
7 days a week from 7 a.m. to 10:30 p.m.
For the completion of the formalities necessary for entering the premises, the client must present themselves between 3 p.m. and 10 p.m.
Departures are before noon.
Monday to Friday from 7 a.m. to 11 p.m. Saturdays, Sundays and holidays from 8 a.m. to 10 p.m.
For the completion of the formalities necessary for entering the premises, the client must present himself from Monday to Friday from 2 p.m. to 10 p.m. Saturdays, Sundays and holidays from 2 p.m. to 9 p.m.
Departures are before noon.
7 days a week from 8 a.m. to 9 p.m.
For the completion of the formalities necessary for entering the premises, the client must present himself from 2 p.m. to 11 p.m.
Departures are before noon.
ASAH ORLY-RUNGIS, ASAH DUNKERQUE, ASAH CHOISY-LE-ROI, ASAH BORDEAUX-MARNE and ASAH PALAISEAU
Reception is open 24 hours a day, 7 days a week.
For the completion of the formalities necessary for entering the premises, the client must present themselves from 2 p.m.
Departures are before noon.
ASAH LA TESTE-DE-BUCH
Monday to Saturday from 8 a.m. to 8:30 p.m. Sunday from 8 a.m. to 12 p.m. and from 2 p.m. to 6.30 p.m. Public holidays: 8 a.m. to 12 p.m. and 4 p.m. to 7:30 p.m.
May 15 - September 30: 8 a.m. to midnight.
For the completion of the formalities necessary for entering the premises, the client must present himself from Monday to Saturday from 4 p.m. to 8:30 p.m .; Sunday from 4 p.m. to 6.30 p.m.
May 15 - September 30: 4 p.m. to midnight.
Departures are before 11am.
Monday from 7 a.m. to 9 p.m. From Tuesday to Friday from 7 a.m. to 8 p.m Saturdays, Sundays and holidays from 8 a.m. to 1 p.m. and from 4 p.m. to 8 p.m. Exception Christmas holidays: 8 a.m. to 7 p.m.
For the completion of the formalities necessary for entering the premises, the client must present himself between 2 p.m. and 8 p.m. Saturdays, Sundays and holidays from 4 p.m. to 8 p.m. Exception Christmas holidays: from 2 p.m. to 7 p.m.
Departures are until 12:00 (except holidays and weekends: 11:00).
The customer acknowledges that the above reception hours are given for information only.
Article 4 - Booking conditions
The reservation request (“Request”) can be made at reception, by telephone, by email or on this site (“Site”) by filling in the form provided for this purpose. The reservation is only valid upon receipt of a written confirmation from the residence, which will be established according to (i) the availability of accommodation for the type of accommodation and the period required, and (ii) the smooth running of the (Pre) payment process for the stay (deposit or full payment of the booking price).
Under article L. 112-1 of the Consumer Code, the customer is informed that payments by check are not accepted. In any event, a credit card number (pre-authorization or imprint, or debit depending on the type of rate reserved) or any other means of payment accepted by the residence to guarantee the reservation is requested from the client.
4-1. Booking steps
4-1-1. On-site reservations: the reception will fill in a computer reservation voucher with the client, a document which will include, in particular, their name, first name, address, telephone number, email ("Personal Contact Information"), the type of accommodation and the length of stay requested , with optional services if necessary (ex: breakfast, parking, etc.) (together the "Booking conditions"). Depending on the duration of the stay, the internal regulations of the premises must be signed by the client and will be enforceable against him.
If the client makes his reservation for the same day, the keys and entry to the premises will take place following, after full payment of the price of the stay.
4-1-2. Remote bookings
For all reservations made remotely, the chosen residence reserves the right to ask the client to present an official identity document and the bank card used for the booking procedures on arrival.
- By phone :
Receptions can be contacted at the numbers mentioned in article 3 (price of a local call not surcharged according to the supplier's tariff conditions), or with a general telephone call center, at this number: 0 800 33 9000 (n ° green, free from a landline).
The receptionist or call center agent records the Customer's Booking Conditions. He receives by following within about 24 hours, a confirmation email (or mail or fax) stating that they have been recorded and that his Request is effective.
- On website :
A form must be completed by computer with the Booking Conditions. The customer receives by following within 24 hours, an email confirming that they have been recorded and that his request is effective.
In all cases, if it is a guarantee by a credit card number only, the reservation will be valid after the card has been checked (fingerprinting or pre-authorization) without automatic direct debit.
Reservations accepted without a credit card number as a guarantee, deposit or prepayment will be kept until the option date communicated during the initial reservation. Otherwise, the reservation will be automatically canceled.
4-2. Special cases
Requests from 91 consecutive nights: these are long stays which can benefit from preferential rates on the basis of suitable packages, in particular of the "3 months" or "6 months" type. Once the request has been made, the client must complete a specific file and produce several documents justifying his personal and professional situation, as a financial guarantee for a reservation of more than 3 months. No deposit is required in this case during the pre-booking, the customer will be duly informed that his Request can only become effective upon validation of his file.
Group reservations (reservation of a minimum of 10 accommodation units with or without reservation of meeting room, catering service, etc., made by the same entity) are subject to the payment of a deposit of 30% upon confirmation to the date defined by the residence. The balance is required at least 1 month before the arrival date. Partial cancellation free of charge within the limit of 10% of accommodation is possible up to 3 days before the date of arrival. However, the client is informed that more restrictive conditions may be applied during periods of high activity (summer period, trade fairs, events, etc.).
It being specified here that reservations are in no case liable to exchange or resale to a third party, for any reason whatsoever.
Article 5 - Price
The prices displayed are indicated in euros, all taxes included, at the legal rate in force on the date of registration of the Request; under cover of the possible application of exchange costs for reservations made from countries outside the euro zone. They only include the provision of furnished accommodation with water and electricity and do not include the tourist tax and optional services.
The rates for accommodation and other services are reviewed and applicable on January 1 of each year. Available at any time, they are displayed in the residence and on the Site. The applicable price list is subject to revision during the year, without notice, on the sole initiative of the company managing the residence concerned (the "Company"). The contractual price is that in force on the day of the Request.
Article 6 - Terms and conditions of payment
To be accepted, the reservation must be guaranteed by a valid credit card *, and / or have been the subject of a prior credit agreement with the residence (following agreement of the relevant banking centers), and be preceded depending on the case, the minimum payment of a deposit or full prepayment.
Payments made at reception are authorized by cash (except foreign currency), approved holiday vouchers, or credit card. Remote payments are only allowed by credit card or bank transfer.
For remote bookings, payments are made through the secure PayZen system (multi-bank module), which uses the TLS protocol, so that the bank information transmitted is encrypted by software and that no third party can use it. take note during transport on the network. By this system, the customer's account is debited automatically with the authorization of the bank, which determines whether the account to be debited is sufficiently provisioned or not.
The stay being invoiced on arrival of the customer, a prepayment may nevertheless be required upon booking depending on the duration envisaged and the type of rate:
- For stays of 1 to 90 nights at the standard rate, reservations are subject to the communication of a credit card number. There will only be an impression, if necessary with a pre-authorization corresponding to the price of the first night, of the latter without automatic direct debit at this stage. For reservations with reception, the reservation can be guaranteed by any other accepted method of payment.
- For any stay reserved at a promotional rate, specific conditions of sale (partial or total advance payment, ...) communicated on the Site are applicable. It will be adjustable at the reception for reservations made on site, or debited from the bank card to be debited for remote reservations.
- For any reservation at the special rate of 7 to 29 nights, a deposit of 30% of the total price of the reservation will be required.
- For all reservations at the special rate of 30 to 90 nights, a deposit of 10% of the total price of the reservation will be required.
In both cases, it will be due on the day of the reservation and adjustable at the reception for reservations made on site, or debited from the bank card to be debited for remote reservations.
- For any stay from 91 nights or more, no deposit will be requested during pre-booking, this being guaranteed by the production by the client of certain official documents referred to in article 4. As as a financial guarantee, a joint and several guarantee may be required.
Failing to meet these requirements, the residence reserves the right to request the customer to pay in advance for the first 3 months of booking.
Whether the reservation is made on site or remotely, the customer must communicate his credit card number, for fingerprinting, if necessary with pre-authorization. In all cases, the total (remaining) price of the stay will be invoiced by the reception on the client's arrival; taking into account, as the case may be, the amount of the deposit already paid, which will then be deducted from the amount of the overall invoice to be settled.
* The following credit cards are accepted: Credit card, Visa, MasterCard and American Express.
6-1. Payment of a deposit or full prepayment upon booking
The amount of the deposit or the total prepayment will be automatically debited following communication by the customer of the credit card number of the bank account to be debited. Unless technical error or impossibility of carrying out the transaction due to a lack of supply of the bank account concerned, the Request will be validated concomitantly with the approval of the PayZen system mentioned above. If it is impossible to withdraw the required deposit, the reservation cannot be registered.
For remote bookings: following receipt of the bank authorization to debit the deposit due, the customer will receive, within 24 hours, an email (or a mail or fax for bookings by phone) confirming that their request is effective.
Exception applicable to the ASAH LA TESTE-DE-BUCH residence during the high season - summer school holidays: all stays at the standard rate, at the company rate and at the special rate from 7 to 29 nights are subject to the payment of a deposit of 30% of the total amount upon booking. The balance will be payable no later than 15 days before the date of arrival. Consequently, reservations made less than 15 days before arrival will be subject to full prepayment for the stay.
6-2. Payment of the balance of the reservation. Security deposit.
For all stays at the standard rate, the price of the stay will be invoiced in full by the reception upon arrival of the client.
For any stay at the special rate of 7 to 29 nights and at the special rate of 30 to 90 nights, the customer will be required to pay the invoice corresponding to the arrival, minus the amount of the deposit already paid on booking.
For any stay of 91 nights or more, invoicing for the stay will be established monthly. The customer must do this at the reception between the 1st and the 5th working day of each start of the reservation. Except in the event that the client has not met all of the conditions for validating his file but has nevertheless been accepted by the residence, reception will require for entry into the premises, the advance payment of First 3 months of reservation.
In cases where it has been agreed that payment for the stay of a customer will be made by a company having contracted a commercial agreement with the Company, the customer will be in the event of default by this company, personally liable for the regulations in question.
In order to guarantee the proper performance of the Contract, the customer must make a security deposit for any stay from 30 nights (500 euros or 800 euros depending on the type of accommodation). At the end of the Contract, the return will be made within 2 months of departure, after inventory and inventory, after deduction of the costs of repair for deterioration, loss and / or cleaning.
For stays from 1 to 29 nights, a security deposit of up to 200 euros can also be requested (cash or credit card imprint) to cover possible repair costs for damage, loss and / or cleaning.
Regarding optional services (for example, breakfast, parking), their payment will be required by the reception at the end of the stay, or at the end of each month for medium and long stays (more than 30 nights ). The credit limit accepted for this purpose is a maximum of 50 euros. A credit card number or cash deposit may be requested upon arrival to secure payment of any surcharges during the stay.
In the event of default by the client of all or part of the services from which he has benefited, the Company reserves the right to seek its responsibility by initiating any legal procedure necessary for the recovery of its debt, and if necessary to vacate the accommodation without notice or delay.
Special conditions applicable to the ASAH LA TESTE-DE-BUCH residence during the High Season - summer school holidays for the standard rate, the company rate and the special rate 7-29 nights: to validate your stay, reservations are subject to payment of a 30% deposit upon booking. The balance will be payable no later than 15 days before the date of arrival.
Article 7 - Modification of reservation
The details of each accepted reservation will be kept until the end of the reservation period, extended if necessary by the applicable limitation period.
For any modification to the reservation made before the start of the stay, the client must:
- If the reservation was made on the Site, make the modification directly on the site using the link contained in the email confirming your reservation,
- If the reservation was made by another booking platform of the Booking or Expedia type, he must follow the procedure indicated by this platform or call their customer service,
- If the reservation was made with the Contact Center, call the said Contact Center on 0 800 33 9000 (toll-free number, free from a landline),
- If the reservation has been made directly with the residence, contact the reception of the residence concerned by email or by telephone via the contact links mentioned in article 3.
In all cases, the modification must be made within the following deadlines: until midnight the day before arrival for stays of 1 to 90 nights reserved at the standard rate, at least 14 days for reservations at the special rate of 7 to 29 nights, 30 to 90 nights and for stays of 91 nights and more. Beyond these deadlines a penalty will apply according to the conditions of sale of each tariff. Certain special rates and periods of stay are subject to specific conditions of sale and do not allow modification without charge.
For any modification of reservation occurring during the stay:
Subject to availability and at the discretion of the residence, the length of the stay may be reduced or extended at the request of the customer, with the price varying accordingly. The residence is under no obligation to keep the client in the same accommodation.
In case of early departure of the customer compared to the date scheduled for the reservation, he must notify the reception in advance, taking note of the possible tariff adjustment of his reservation within the aforementioned deadlines. Early departure must be reported and made before noon so as not to charge an additional night. Certain special rates and periods of stay are subject to specific conditions of sale and do not allow early departure without charge. The customer's billing will be reviewed accordingly, and the applicable price will be that corresponding to the length of stay thus reassessed.
Article 8 - Cancellation of validated reservation - no presentation for reservation
8-1. By residence in case of force majeure
In case of cancellation of a reservation validated on the initiative of the residence due to a case of force majeure, a rehousing solution will be offered to the customer or the deposit will be fully returned to him within a maximum period of 15 days after being informed of the cancellation, at the customer's choice.
8-2. By the customer
Under article L. 221-28 of the Consumer Code, reservations for stays in tourist residences are not subject to the legal withdrawal period; the reservation of this type of accommodation can notably take place for the same day.
However, a maximum cancellation period is here provided in a conventional manner: notice period on the part of the client until midnight the day before arrival for stays of 1 to 90 nights reserved at the standard rate, at least 14 days for reservations at the special rate from 7 to 29 nights and for stays from 91 nights. The rate from 30 to 90 nights cannot be canceled without charge.
Exception applicable to the ASAH LA TESTE-DE-BUCH residence during the High season - summer school holidays:
- Free cancellation up to 15 days before the client's arrival.
- Cancellation 14 days or less before arrival: 100% of the amount of the stay will be retained.
- In case of non-presentation of the client or early departure before the planned date of end of stay, the entire amount of the stay will be retained.
In compliance with these deadlines and the specific conditions of sale at the rate reserved, the customer will not be forced vis-à-vis the residence, to any penalty. As part of reservations accompanied by the payment of a deposit, the latter will be fully refunded to the customer (by credit card or bank transfer), within a maximum of 30 days following the date of registration by the residence of his cancellation.
However, for all cancellations of reservations made in less time, the residence, as compensation:
(i) Will keep the deposit or full prepayment, in the cases where it is required, with no possibility of reimbursement.
(ii) Keep the amount equivalent to the cost of the first night for reservations at the standard rate of 1 to 90 nights. It follows that the invoice already paid on site at the reception will not be refunded, and that in the context of remote reservations, which have given rise to an impression or pre-authorization of the credit card, the amount thus considered will be automatically debited from the bank account to be debited.
(iii) Keep the amount equivalent to the cost of the 1st month of reservation for reservations of 91 nights or more, according to criteria defined at the start. It follows that the credit card number communicated on the spot or remotely for fingerprinting or pre-authorization, will automatically withdraw the amount thus considered from the bank account to be debited.
Failure to arrive on the agreed date in the absence of cancellation, will be deemed to be a "no show", which will also imply the retention by the residence of the deposit paid on booking by the customer, or the deduction of 'a penalty, as mentioned above.
The effective date of cancellation will be the date of receipt of this information by reception directly on site, by telephone or any written means: cf. contact links in article 3.
8-3. Special case of reservations at promotional rate
Promotional rate reservations with full prepayment are not cancellable, changeable or refundable upon booking. However, the management of the establishment may, if necessary, grant a modification of the date of stay on a commercial basis, subject to availability at the same price for the period requested.
Article 9 - Obligations of the client during the stay period
The accommodation being made available in a good state of maintenance, the customer agrees in return to use the reserved places and their items of equipment reasonably. He must return the accommodation in the state in which he took possession of it when he entered the premises. Being reminded here that with regard to the Tourism Code, the customer will not be able to report any non-compliance that he would find only during the execution of the stay and not upon his return.
An inventory is given on arrival. The customer must check its accuracy and quality upon arrival and report to the reception any anomaly, missing or damaged item, if any the day after his arrival.
The internal regulations of the residence, displayed on site upon arrival and available for consultation throughout the duration of the stay, being binding on customers, must be respected by each of them. Its non-compliance is a cause of early termination of the Contract; the residence reserving the right to vacate the accommodation in the event of a serious breach of one of its conditions.
During the reservation, the client is informed that the staff of the residence has the possibility, if necessary, to enter the accommodation at any time to ensure maintenance, but also more generally for serious security reasons. In no case may the client change the access system to the accommodation.
When the client leaves, the inventory and the state of cleanliness of the accommodation will be checked by the staff of the residence. Any lack of inventory, damage or degradation, caused in the accommodation by the client, will be billed to him.
Article 10 - Animal regulations
Animals belonging to non-domestic species are not allowed in the establishment.
Specifically concerning the types of dogs likely to be dangerous, attack dogs (1st category) are also prohibited within the establishment. Guard and defense dogs (2nd category) are tolerated within the establishment on the strict condition of being muzzled and kept on a leash by an adult in accordance with article L211-16 of the Rural and Fishing Code maritime.
Guide or assistance dogs are authorized within the establishment in accordance with the law n ° 2005-102 of February 11, 2005.
All animals must be reported at the time of booking. Only one animal per accommodation is accepted. For hygiene reasons, pets are not allowed in the breakfast rooms during operating hours.
Animals must remain under the effective control of their owner at all times. In case of degradation or damage caused by the animal, the responsibility of the owner of the animal will be directly engaged.
Article 11 - Termination - sanction - non-renewal by the customer
The Contract will be automatically terminated, without formality and without delay, in the event of serious breach by the client, in particular in the event of conflicting, abnormal and / or inappropriate behavior likely to disturb the stay of the other occupants or in the event of disturbance to the tranquility of the place.
The client must immediately leave the premises and may be evicted, if necessary with the assistance of the police.
Article 12 - Responsibility for residence
The residence meets the requirements of Articles L. 321-1 et seq. Of the Tourism Code. The provisions of articles 1952 and following of the Civil Code, relating in particular to indirect damages, are not opposable to it, being a tourist residence and not a hotel.
However, it cannot be held liable in the event of non-fulfillment or improper fulfillment of the Booking Conditions linked to a case of force majeure within the meaning of article 1218 of the Civil Code, by a third party or by the client himself .
In the event of a complaint, the customer may come forward to the reception, by telephone, or in writing via email or fax: cf. contact links in article 3.
Article 13 - Guarantees - General
The Company guarantees the conformity of the services to the Contract, allowing the customer to make a request under the legal guarantee of conformity provided for in articles L. 217-11 et seq. Of the Consumer Code or the guarantee for defects in the thing sold within the meaning of articles 1641 and following of the Civil Code (subject to photos and other graphic reproductions presented on the Site which have no contractual value).
This warranty covers conformity or hidden defects arising from a defect in the design or performance of the services ordered under the conditions and according to the terms defined in the Contract.
Defects and / or defects noted will give rise to rectification within a period fixed by the residence and taking into account the impacted service, or failing this within a reasonable period.
The Company's guarantee is limited to the reimbursement of services actually paid for by the customer and the latter cannot be held responsible or faulty for any delay or non-performance following the occurrence of a case of force majeure.
Article 14 - Cases of access ban to establishments
By validating your reservation in one of the establishments referenced on the Site, either directly on the Site or through dedicated referencing platforms (such as "Booking", "Expedia", without this list being exhaustive), the client expressly declares that he is not the subject of any litigation or litigation, current or past, in one or the other of these establishments, relating to (i) the payment of invoices (stay, para-hotel services) and / or (ii) the enjoyment of the premises (peaceful occupation and in accordance with the destination of the premises and the common areas).
The chosen residence reserves the right to deny the authorization to access the establishment if, despite this declaration, such facts are proven, without prejudice to any refusal of reimbursement which would then constitute compensation for the immobilization of the accommodation (s) reserved.
Article 15 - Mediation of consumption
In accordance with the Consumer Code, the consumer is informed that the residences come under the mediator ATLANTIQUE MEDIATION CONSO whose contact details are: ATLANTIQUE MEDIATION CONSO 5 mail du Front populaire 44200 NANTES - http://consommation.atlantique-mediation.org
Before entering the abovementioned mediator, the consumer must justify having previously attempted to resolve the dispute directly with the residence concerned by a written complaint.
Article 16 - Applicable law and settlement of disputes
The Contract is governed by French law.
Unless the situation requires otherwise, in the event of a dispute between the parties, they agree to try to find an amicable settlement.
In the event of non-compliance or manifest violation of a provision of the GTC by the customer, the latter is liable to sanctions under which the Company reserves for any useful purpose, the right to seize the competent court; which will be in principle that of the place of residence of the establishment (except special attribution), notwithstanding plurality of defendants, call in guarantee or action in summary procedure.
In the event that one of the provisions of the GTC is considered illegal or unenforceable by a court decision, the others will remain in force and enforceable.