Terms and conditions applicable to hotels
TERMS AND CONDITIONS APPLICABLE TO HOTELS
As of May 14, 2020
Article 1 - SCOPE AND LOCATION
These Terms and Conditions ("T&C") apply in their entirely to reservations made in the following hotels, unless otherwise specifically stated.
HÔTEL ALL SUITES LE TEICH, located at 7 rue Copernic, 33470 LE TEICH, managed and operated by the company GESTHOTEICH, SARL with a capital of 7,500 euros, registered with the Trade and Company Registry (RCS, Registre du Commerce des Sociétés) in Bordeaux under the number 504 635 582 with its headquarters at 20-24 avenue de Canteranne, 33600 PESSAC, and whose intracommunity VAT number is FR 16 504635582.
Article 2 – ACCOMODATION SERVICE AND REGULATIONS
The HÔTEL ALL SUITES LE TEICH is a 3-star hotels, offering accommodation for more or less long stays, for business or leisure purposes.
All hotel customers are deemed to have read, understood, and accepted these Terms and Conditions at the time of reservation. For this purpose, customers are presumed to have full guarantees for the legal capacity of entering into contracts. The reserving party is solely responsible for the choice of rental conditions, whether the reservation has been made on their own behalf or on behalf of and in the interest of another party. The reserving party also expressly declares, by accepting these General Terms of Sale, that it is not acting on fraudulent grounds.
The reservation contract ("Contract") refers to all terms of reservation and the T&C, and is subject to applicable regulations governing hotels. The customer may not invoke any legal provisions applicable to housing leases, in particular those regarding the maintenance of premises. Any designation of domicile in the hotel, for private or business purposes, being strictly prohibited.
Article 3 – HOTEL CONTACT DETAILS AND BUSINESS HOURS
3-1. Contact information
HÔTEL ALL SUITES LE TEICH - Tel: 05 56 22 08 08 - Fax: 05 56 22 08 09 - Mail: firstname.lastname@example.org
3-2. Hotel reception hours
HÔTEL ALL SUITES LE TEICH
24 hours a day, 7 days a week
Outside of these opening hours, an automatic machine enables customers to reserve a room with a bank card and access the hotel 24/7 (subject to availability)
Checkout and departure must take place before 12:00.
The customer acknowledges that the above-mentioned reception times are given for information purposes only.
Article 4 – RESERVATION PROCEDURE
Rooms can be reserved directly at the reception on site, by telephone, or on-line via this website by completing the form provided for this purpose. The reservation is only valid upon receipt of the hotel's written confirmation, which will be established according to (i) the availability of accommodation for the type of accommodation and the period required, and (ii) the successful completion of the (pre)payment process of the stay (by deposit or full payment of the price upon reservation).
For the HÔTEL ALL SUITES LE TEICH, a credit card number (imprint or debit depending on the type of fare booked) or any other means of payment accepted by the hotel to guarantee the reservation is requested from the guest; however, pursuant to article L. 112-1 of the Consumer Code, the customer is informed that payments by check are not accepted.
4-1. Steps for reserving accommodation are as follows:
4-1-1. On-site reservations: the reception fills out an online reservation form with the Customer, including the Customer's full name, address, telephone number, email ("Personal contact details"), the type of accommodation and length of stay required , with optional services if applicable (e.g. breakfast, parking, etc) (as the "Terms of reservation" or "reservation terms").
If the customer is reserving for the same day, the keys are provided and the customer may enter the premises once the stay has been paid for in full.
4-1-2. Remote reservations:
For all reservations made remotely, the hotel reserves the right to ask the customer to present an official identity document and the bank card used for the reservation upon arrival.
- Telephone reservations:
The hotel reception can be contacted at the number cited in article 3 (price of a local call, no premium rates apply depending on the telecom provider's conditions), or via a call centre available on: 0 800 33 9000.
The receptionist or telephone operator registers the customer's reservation details. Within 24 hours, the customer will then receive a confirmation email (or letter or fax, if applicable), specifying that their request criteria have been registered and that the request has therefore been accepted.
- On the Website for the ALL SUITES HOTEL LE TEICH:
A special form must be filled in online by the customer to specify the reservation terms. Within 24 hours, the customer will then receive a confirmation email specifying that their request criteria have been registered and that the request has therefore been accepted.
In all cases if the guarantee is solely by credit card number, the reservation will be valid once the card has been verified (imprint taken), without any automatic debit.
Any reservations accepted by the All Suites Le Teich hotel without a credit card number, deposit or prepayment as a guarantee will be kept until the option date provided at the time of the initial reservation. If the option is not confirmed, the reservation will be automatically canceled.
4-2. Special conditions for group reservations.
4-2-1. For the ALL SUITES HOTEL LE TEICH
A deposit of 30% must be paid for group reservations (i.e., reservations involving at least 10 rooms with or without the rental of meeting rooms, catering services, etc., made by the same entity) due upon confirmation on the date established by the hotel. The balance is due at least one month prior to the arrival date.
Partial cancellation of no more than 10% of the reserved rooms is possible without penalties up to 3 days before the date of arrival. More restrictive conditions may apply during busy periods (summer, trade fairs, special events, etc.).
Article 5 – PRICES
Prices provided are in euros and include all taxes at the rate in force on the day of registering the rental request, subject to the potential application of currency exchange costs for reservations made from countries located outside of the Eurozone. They only include the provision of a furnished room with water and electricity. They do not include tourist taxes or any optional services.
The prices of apartments and other services are revised and applicable on 1 January each year. Prices may be consulted at any time by customers and are on display both in the hotel and on the Website. The price grid may be revised during the year, without notice and at the sole initiative of the hotel’s managing company (the "Company"). The contractual price is that in force on the day of making the rental request.
Article 6 – PAYMENT TERMS AND CONDITIONS
To be accepted, the reservation must be guaranteed by a valid credit card* and/or have been the subject of a prior credit agreement with the hotel (following an agreement between the related banks), and be preceded by either a minimum deposit or full prepayment of the reservation, depending on the terms of sale for the applicable rate.
Payments made directly at the reception are allowed in cash (except foreign currency), bank cheque/accredited holiday cheques or credit card. Payments made remotely are only allowed by credit card or bank transfer.
Payments made remotely are accepted via the secured PayZen system (multi-bank module), which uses the TLS protocol to ensure the banking information is encrypted by software and that no third parties can access it while it is being carried through the network. Using this system, the customer's account is automatically debited following authorisation by the bank, which will determine whether the account to be debited contains sufficient funds.
- For the ALL SUITES HOTEL LE TEICH, *The accepted credit cards are as follows: Bank debit card, Visa, MasterCard and American Express.
6-1. Payment conditions applicable to the ALL SUITES HOTEL LE TEICH
As the stay is invoiced on arrival of the customer, prepayment may nevertheless be demanded at the time of reservation according to the envisaged length of stay and rate type:
- For stays of between 1 and 89 nights at the standard rate, reservations are subject to the customer providing a credit card number. At this stage, only an imprint of the card will be taken, without any automatic debit. For reservations on site at reception, the reservation may be guaranteed by any other accepted payment method.
- For all stays reserved at promotional rates, please refer to the special terms of sale (deposits, full prepayment, etc.) provided on the Website. Payments are to be made at hotel reception for reservations made on site, or debited via the bank card reservations made remotely.
- For all reservations at the special rate for between 4 and 89 nights, a deposit of 30% of the total price of the stay is required. Payments shall be made at hotel reception for reservations made on site, or debited via the bank card reservations made remotely.
In all cases, the total (remaining) price of the stay shall be invoiced on the customer's arrival, taking into account any deposits already paid, which shall then be deducted from the overall invoice to be paid.
6-2. Payment of a deposit or total prepayment at reservation at the ALL SUITES HOTEL LE TEICH
In the case of deposits, the amount paid shall be deducted from the overall invoice to be paid by the customer at the reception of the hotel at the time of entering the accommodation. Except in the case of a technical error or if it is impossible to successfully perform the transaction due to insufficient funds in the bank account concerned, the reservation request shall be simultaneously validated downstream of the aforementioned PayZen system. If the required deposit cannot be obtained, the reservation cannot be registered.
For reservations made remotely: once authorisation has been received from the bank to obtain the deposit due, the customer will receive an email within 24 hours (in exceptional cases, if no other option is available, by letter or fax or telephone reservations) confirming registration of their rental request.
6-3. Payment of the balance for the reservation and security deposit made with the ALL SUITES HOTEL LE TEICH
For all stays at the standard rate, the price of the stay shall be invoiced in full by reception on arrival of the customer.
For all stays at the special rate for between 7 and 90 nights, the customer shall be bound to pay the corresponding invoice on arrival, minus the amount of the deposit already paid at the time of reservation.
In cases where it has been agreed that payment of the customer's stay is to be paid by a company that has entered into a commercial agreement with the Company, the customer will be held personally liable for said payment in the event of the company defaulting.
As regards optional services (such as breakfast), payment is required by reception at the end of the stay. The amount of credit accepted for this purpose is capped at 50 euros. A credit card number or cash deposit may be requested on arrival to guarantee payment of any options during the stay.
Should customers fail to pay any or all of the services from which they have benefited during their stay, the Company reserves the right to hold them liable by instituting all necessary legal proceedings to recover its debt and, if necessary, have the room vacated immediately and without notice.
Article 7 – RESERVATION CHANGES
7-1. the ALL SUITES HOTEL LE TEICH
The details of each reservation accepted shall be kept until the end of the reservation period, with this period to be extended to the applicable legal limit in relevant cases.
For any modification to the reservation before the beginning of the stay, the customer must :
- If the reservation was made on the Website, make any modifications directly on the site using the link contained in the email confirming the reservation,
- If the reservation was made by another booking platform such as Booking or Expedia, follow the procedure indicated by the platform or call their customer service,
- If the reservation was made with the Contact Center, call the Contact Center again at 0 800 33 9000,If the reservation was made directly with the hotel, contact the hotel reception directly on-site or by telephone using the contact information cited in article 3.
In all cases, the modification must be made within the following deadlines: up to 4 p.m on the day of arrival for stays of 1 to 90 nights reserved at the standard rate, at least 14 days for reservations at the special rate from 4 to 90 nights. Beyond these deadlines a penalty will apply according to the conditions of sale of each tariff. Certain special rates and periods of stay are subject to specific conditions of sale and do not allow modification without charge.
For any reservation modification occurring during the stay:
Subject to availability and at the discretion of the hotel, the length of the stay may be reduced or extended at the request of the customer, with the price varying accordingly. The hotel is under no obligation to keep the guest in the same room.
In the event of early departure relative to the date specified at the time of reservation, the occupant must notify reception in advance and acknowledge that there may be an adjustment in the rental rate within the aforementioned periods. In cases of early departure, reception must be notified and the room must be vacated before noon in order to avoid a further night being invoiced. Certain special rates and periods of stay are subject to specific terms of sale and do not allow for early departure without incurring costs. The customer's invoice will subsequently be revised and the applicable price will be the price corresponding to the modified duration of the stay.
7-2. For the ALL SUITES HOTEL BESANÇON
The details of each reservation accepted will be kept until the end of the reservation period, with this period to be extended to the applicable legal limit in relevant cases.
For any modification to the reservation before the beginning of the stay:
The customer must contact the hotel reception directly, on site or by telephone (see contact information in article 3-1) within the following deadlines: until 12am on the day of arrival for overnight stays, at least 24 hours in advance for stays between 2 and 5 nights, and at least 48 hours in advance for all stays of 6 nights or more.
Subject to availability and at the discretion of the hotel, the length of stay can be revised upwards or downwards, with a subsequent change in price. It is specified here that if this modification is requested by the Customer during his stay, the hotel is not obliged to keep the Customer in the same room.
In the event of early departure in relation to the date specified at the time of reservation, the occupant must notify reception in advance and acknowledge that there may be an adjustment in the rental rate within the aforementioned periods.
The client's invoice will subsequently be revised and the applicable price will be the price corresponding to the modified duration of the stay.
Article 8 – CANCELLATION OF CONFIRMED RESERVATIONS - FAILURE TO SHOW
8-1. By the hotel in case of force majeure
In the event of cancellation of a confirmed reservation by the hotel due to a case of force majeure, the Customer will be offered the choice of a relocation solution or a full refund of the deposit within a period of no more than 15 days after being informed of the cancellation.
8-2. By the customer and for the ALL SUITES HOTEL LE TEICH
Pursuant to Article L. 221-28 of the Consumer Code, reservations for stays in hotels are not subject to the legal withdrawal period; reservations for this type of accommodation may be made for the same day.
However, a maximum cancellation period is provided here by convention: the customer must give notice by 4 p.m the day before arrival for stays of between 1 and 90 nights reserved at the standard rate, and at least 14 days in advance for reservations at the special rate for 4 to 90 nights.
Customers that comply with these deadlines and terms of sale specific to the reserved rate shall not be obliged to pay any penalty to the hotel. When reservations are accompanied by a deposit, this deposit shall be returned in full to the customer (either by bank card or bank transfer) within 30 working days of the date on which the hotel registers the cancellation.
Special conditions during high season – summer school holidays
- cancellation up to 48 hours before arrival without fees
- cancellation after this deadline: the amount of the first night will be retained
- in case of no show by the customer or early departure before the end of the stay, the total amount of the stay will be retained
Conditions for stays of 4 nights or more
Special conditions during high season – summer school holidays
- In the event of a no show or early departure, 100% of the total amount of the stay will be retained.
However, for all cancellations of reservations made after the deadlines, the hotel shall keep as compensation:
the deposit or full prepayment, in cases where prepayment was required, without the possibility of reimbursement.
An amount equal to the cost of the first night for reservations at the standard rate for between 1 and 90 nights. As a result, any invoice already paid on site at the reception of the hotel shall not be reimbursed and in the case of reservations made remotely and for which a credit card imprint was taken, the amount will be automatically deducted from the bank account to be debited.
If no cancellation has been received, failure to arrive on the agreed date shall be considered a "no-show", which shall also result in the hotel keeping the deposit paid on reservation by the customer, or the deduction of a penalty, as specified above.
The date of effect of any cancellation shall be the date on which this information is received by the hotel reception; either directly on site or by telephone (see contact details in article 3).
8-3. Special conditions for promotional bookings made at the ALL SUITES HOTEL LE TEICH
Certain promotional rates with full prepayment can neither be canceled, nor changed nor reimbursed as from the time of reservation. For other cases, at the discretion of the management, only changes to the date of the stay may be granted (subject to availability at the same rate for the requested period).
Article 9 – OBLIGATIONS OF THE CUSTOMER DURING THE RENTAL PERIOD
In exchange for the room provided being in a good state of repair, the Customer agrees to use the rented accommodation and any associated equipment in a responsible manner. The customer must return the room in the same state of repair as when entering into the accommodation. It is recalled that under the Tourism Code, customers may report any non-conformity that they may find only during the stay and not after leaving.
The internal regulations of the hotel, which are displayed on site on arrival and available for consultation at any time throughout the stay, are enforceable as regards customers and must therefore be complied with in a prudent and responsible manner by all customers. Failure to comply with the internal regulations shall be a cause for early termination of the rental agreement, with the hotel reserving the right to have the room vacated in the event of a serious breach of any of the conditions contained therein.
In addition, in the event of any anomalies, missing or damaged items, as a result of their own action or not, customers must notify reception as soon as they are stated during the stay or, if applicable, no later than on departure. If no information in this matter is received, customers' liability may be sought.
Customers are advised that during the rental period, hotel staff have the possibility of entering the apartment at any time, if necessary, not only for maintenance purposes, but also for on serious safety grounds. Under no circumstances may customers change the system for accessing the room.
Any damage or deterioration caused in the apartment as a result of the customer's actions will be invoiced to the customer
Article 10 - ANIMALS
Animals belonging to non-domestic species are not allowed in the establishment.
Specifically concerning the types of dogs that are likely to be dangerous, attack dogs (1st category) are also prohibited within the establishment. Guard and defense dogs (2nd category) are tolerated within the hotel on the strict condition that they must be muzzled and kept on a leash by an adult in accordance with article L211-16 of the Rural and Maritime Fisheries Code.
Guide dogs for the blind or assistance are authorized within the hotel in accordance with Act No. 2005-102 of 11 February 2005.
All animals must be reported at the time of booking. Only one animal per accommodation is accepted. For reasons of hygiene, animals are not allowed in the breakfast rooms during service times.
Animals must remain under the effective control of their owner at all times. In the event of damage or deterioration caused by the animal, the owner of the animal will be held directly liable.
Article 11 – TERMINATION- SANCTION– NON-RENEWAL BY THE CUSTOMER
The Contract will be automatically terminated, without the need for any formalities or notice period, in case of the customer's failure to perform his or her contractual obligations, or in the event of abnormal and/or inappropriate behavior by the customer which may disturb the peace of other occupants.
The customer will be required to immediately leave the premises and may be expelled, if necessary, with the assistance of law enforcement authorities.
Article 12 – LIABILITY OF THE HOTEL
The hotel meets the requirements of articles 1952 to 1954, notably regarding indirect damage.
However, its liability cannot be invoked in the event of failure to fulfill or improperly fulfilling the terms of reservation which is related to cases of force majeure (as defined by article 1218 of the French Civil Code), acts by third parties or by the customers themselves.
In the event of a complaint, customers can contact the hotel either directly at the reception, or by telephone, or in writing by email or fax (see contact details in article 3-1).
Article 13 - GUARANTEES- GENERAL
The Company is responsible for ensuring that the services provided comply with the Contract, which allows the Customer to make a request under the regulatory guarantee for conformity provided for in Articles L. 217-11 et seq. of the Consumer Code or the guarantee on defects in the item sold within the meaning of Articles 1641 et seq. of the Civil Code (subject to photos and other graphic reproductions presented on the Website which do not have a contractual value).
This guarantee covers defects in conformity or hidden defects resulting from a defect in the design or performance of the services ordered under the conditions and in accordance with the terms and conditions defined in the Contract.
Any defects and/or defects found will be rectified within a period set by the hotel and taking into consideration the service impacted, or failing that within a reasonable period of time.
The Company's guarantee is limited to the reimbursement of services actually paid for by the Customer; the Company shall not be considered liable or defaulting for any delay or non-performance due to the occurrence of a case of force majeure.
Article 14 – CASES OF PROHIBITION OF ACCESS TO ESTABLISHMENT
The Customer, by confirming a reservation in one of the establishments referred to on the Website, whether directly on the Website or through dedicated referencing platforms (of the "Booking" or "Expedia" type, this list being non-exhaustive), expressly declares not to be or have been the subject of any current or past litigation or legal dispute in any of these establishments, relating to (i) the payment of billings (hotel stay, hotel-related services) and / or (ii) the enjoyment of the premises (peaceful occupation and in accordance with the destination of the places and the common areas).
The hotel reserves the right to deny authorization to access the establishment if, despite this declaration, such facts are proven, without prejudice to any refusal of reimbursement which would then constitute compensation for the immobilization of the reserved accommodation(s).
Article 15 - APPLICABLE LAW AND SETTLEMENT OF DISPUTES
In accordance with the Consumer Code, the consumer is informed that the Hotel reports to the mediator ATLANTIQUE MEDIATION CONSO whose contact details are:
ATLANTIQUE MEDIATION CONSO 5 mail du Front populaire 44200 NANTES - http://consommation.atlantique-mediation.org/
Before entering the aforementioned mediator, the consumer must justify having previously attempted to resolve the dispute directly with the Hotel by a written complaint.
Article 16 - APPLICABLE LAW AND SETTLEMENT OF DISPUTES
The Contract is governed by French law.
Any disputes between parties, for which all prior attempts at an amicable settlement have failed, may be decided by the courts.
Any customer who fails to comply with or manifestly breaches any of the aforementioned provisions shall be liable for civil and/or criminal sanctions, under which the Company operating the hotel reserves the right for any purpose to bring the matter before the relevant courts, which shall in principle be the courts of the place of residence of the establishment (except in cases of special attribution), notwithstanding multiple defendants, the introduction of third parties or provisional orders.
In the event of one of these provisions being deemed illegal or unenforceable by a legal ruling, the other provisions shall remain applicable and enforceable.