General Booking terms

All Suites Appart Hôtel Bordeaux Lac

General Terms of Sale :

Article 1 – LEGAL INFORMATION

- THE "ALL SUITES APPART HOTEL" TRADE NAME
Operated by the company GESTLAC, "All Suites Appart Hotel" is a trade name used under the ALL SUITES APPART HOTEL trademark, registered by SAS FONCIERE PICHET on 20 September 2011.
It is protected by all French and international legislation applicable to intellectual property and trademark law.

- THE COMPANY
GESTLAC, 100% owned by SAS ALL SUITES APPART HOTEL, itself 100% owned by SA FINANCIERE PICHET, is a company specialised in the rental of furnished accommodation for hotel and leisure purposes.

A Limited Liability Company (S.A.R.L.), with capital of 7,500.00 euros (NAF Code: 5510Z), registered in the Bordeaux trade and companies register under no. 504 635 798, GESTLAC is domiciled in this capacity at the head office located at 20,24 Avenue de Canteranne 33608 PESSAC Cedex (Tel: 05 56 07 47 00 - Fax: 05 56 07 77 25).

- THE INTERNET SITE
The ″www.allsuites-apparthotel.com″ website is owned by the company PROMOTION PICHET (formally GROUPE PATRICE PICHET) which operates the said site with other companies under the trademark, namely MACACHA, GESTSAINTEX, GESTOCEANIDES, GESTHOTEICH, GESTPARKWAY, GESTDUNKERQUE, GESTSAINTEX, GESTORLY, GESTPESSAC and GESTLEROI, and reserves the benefit of all related rights.

SITE EDITOR
Service Webmarketing KARIBA
20-24 Avenue de Canteranne
33608 PESSAC Cedex
Tel: 05.56.47.07.00 / Fax: 05.56.47.77.25

SITE HOST
Oxalide
RCS B 433 507 787
25, boulevard de Strasbourg
75010 PARIS
PUBLICATION DIRECTOR
Mr Yann GOENVEC – Marketing & Communication Director

EDITORS/WEBMASTERS
Mr Maxime MARIO, Webmarketing project manager

Article 2 – ACCOMMODATION SERVICE AND REGULATIONS
2-1. ALL SUITES APPART HOTEL Bordeaux Lac is a three-star tourist residence, offering furnished apartments for rent, for long or short-term periods, for business or leisure purposes.
ALL SUITES APPART HOTEL Bordeaux Lac offers accommodation of various sizes, ranging from comfort studios to business suites, fitted with the equipment necessary for temporary accommodation, with personal and collective services also available to clients on an optional basis.
2-2. All ALL SUITES APPART HOTEL Bordeaux Lac clients are deemed to have read and understood these General Terms of Sale at the time of renting the furnished apartment and unreservedly accept them.
For this purpose, clients are presumed to have full guarantees for the legal capacity of entering into contracts.
The reserving party is solely responsible for the choice of rental conditions, whether the reservation has been made on its own behalf or on the behalf and in the interest of another party. The reserving party also expressly declares, by accepting these General Terms of Sale, that it is not acting on fraudulent grounds.
All reservation contracts involving the temporary rental of a furnished apartment in the ALL SUITES APPART HOTEL Bordeaux Lac is subject to Tourist Residence regulations (see article 12 below).
The resident may not invoke any legal provisions applicable to housing leases, in particular those regarding the maintenance of premises, with any domiciliation in the residence, for private or business purposes, being strictly prohibited.

Article 3 – CONTACT DETAILS OF THE RESIDENCE AND OPENING TIMES
3-1. Location - Contact details
Address: Rue du Professeur Georges Jeanneney, BORDEAUX Lac (33300) France
Contacts: Tel: 05.35.31.01.01 / Mail: bordeauxlac@allsuites-appart.com
3-2. Opening times
The opening times of the ALL SUITES APPART HOTEL Bordeaux Lac are as follows:
Monday to Friday 7 AM to 9:30 PM
Saturday, Sunday and public holidays 8:30 AM to 12:30 PM and 4 PM to 8 PM

In order to fulfil the formalities required for entering the accommodation, all clients must arrive at reception:

Monday to Friday 2 PM to 9 PM
Saturday, Sunday and public holidays 4 PM to 8 PM
Latest checkout time is 12 noon.

Article 4 – RESERVATION PROCEDURE
Furnished apartments in the ALL SUITES APPART HOTEL Bordeaux Lac residence can be reserved directly at reception, on site or by telephone, or on-line via the "www.allsuites-apparthotel.com" website by completing the form provided for this purpose.
Reservations made by clients are only valid on reception of written confirmation from the residence. This confirmation shall be issued subject to two criteria: firstly, availability of the type of apartment and for the period requested by the client and secondly, effective performance of the (pre)payment procedure (deposit or full payment of the price on reservation - see article 7 below).
Steps for reserving accommodation are as follows:
- On-site reservations: the residence reception fills out a reservation form with the client, including the internal regulations of the premises in the annex, detailing the client's personal name and address, the type of accommodation and length of stay required. This document is then signed by the reserving party and is therefore enforceable "as-is", along with the annex(es). A bank card number (imprint or debit according to the type of rate reserved), or any other payment methods accepted by the residence to guarantee the reservation, is requested from the client.

If the client is reserving for the same day, the keys are provided and the clients may immediately enter the premises once they have paid for the stay in full.
-Telephone reservations:  
1.The reception of the ALL SUITES APPART HOTEL Bordeaux Lac residence can be contacted on the following number: 05.35.31.01.01. (price of a local call, no premium rates apply depending on the telecom provider's conditions), or via a call centre available on: 0 800 33 9000.
2.The receptionist or telephone operator registers the personal contact details of the client (last name, first name, address, telephone number, email address), the type of apartment and period requested, in addition to any optional extra services, such as breakfast.  
3.Clients are requested to provide a bank card number to guarantee the reservation (imprint or debit, depending on the type of rate reserved)
4.Within approximately 24 hours, the client will then receive a confirmation email (or letter or fax, if applicable), specifying that their request criteria have been registered and that the rental request has therefore been accepted.
-Reservations made remotely via the "www.allsuites-apparthotel.com" website:
1.A special form must be filled in on-line by the client, including details such as last name, first name, address, telephone number, email address, the type of apartment and period requested, in addition to any optional extra services, such as breakfast.  
2.Clients must provide a bank card number to guarantee the reservation (imprint or debit, depending on the type of rate)
3.Within approximately 24 hours, the client will then receive a confirmation email specifying that their request criteria have been registered and that the rental request has therefore been accepted.
In all cases if the guarantee is solely by credit card number, the reservation will be valid once the card has been verified (imprint taken), without any automatic debit.

Any reservations accepted by the All Suites Appart Hôtel Bordeaux Lac without a credit card number, deposit or prepayment as a guarantee will be kept until the option date provided at the time of the initial reservation. If the option is not confirmed, the reservation will be automatically cancelled.
For reservations made remotely, clients will receive a further e-mail (in exceptional cases, if no other option is available, by letter or fax for telephone reservations) within 72 hours of requesting the reservation, informing them whether or not the ALL SUITES APPART HOTEL Bordeaux Lac will be able to welcome them due to the availability of the type of accommodation and period requested. In cases of unavailability, rental requests cannot be accepted.
Specific rules apply to rental requests for more than 90 nights. These are classified as long stays that may benefit from special prices based on fixed prices, such as "3-month rates" or "6-month rates". Once the rental request has been completed, long-stay clients must also fill in a special application form (Download the form from http://www.allsuites-apparthotel.com/CGR) and provide the residence with certain documents proving their personal and professional situation as a financial guarantee for rentals of more than three months. In this case and on an exceptional basis, no deposit shall be required at the pre-reservation stage. Clients are however duly informed that their rental request shall only be confirmed once their application form has been validated by the ALL SUITES APPART HOTEL Bordeaux Lac.    
A deposit of 30% must be paid for group reservations (reservations involving at least 10 rooms with or without the rental of meeting rooms, catering services, etc., made by the same entity for business seminars or stays) on confirmation on the date established by the residence. The balance is due at least one month prior to the arrival date. Partial cancellation of no more than 10% of the reserved rooms is possible without penalties up to 3 days before the date of arrival. More restrictive conditions may apply during busy periods (summer, trade fairs, special events, etc.).
Article 5 – PERSONAL DATA MANAGEMENT
5-1. Under the data protection law no.78-17 (amended) of 6 January 1978 and law no. 2004-575 of 21 June 2004 relating to confidence in the digital economy, personal data concerning clients may be subject to computer processing exclusively by the KARIBA Marketing Department on behalf of GESTLAC.
Data collected and then processed by this company is the data that clients have voluntarily provided as part of their reservation, by telephone or on the website registration form. Data collected automatically by the website consists of IP addresses, to the exclusion of any other.
Clients are informed that the website may use cookies.
Client data shall not be communicated to any third parties, except if this has been expressly agreed to by the client at the time of registration. Clients are however informed that this data may be disclosed by application of a law, regulation or by virtue of a regulatory or court decision or, if necessary, for the purposes of GESTLAC preserving its rights and interests, as well as those of ALL SUITES APPART HOTEL.
By virtue of the rights to access, correct and delete personal data, clients may contact the website manager, by post, telephone/fax or email as follows:

Service Marketing KARIBA
20-24 Avenue de Canteranne
33608 PESSAC Cedex France
Tel: 05.56.47.07.00 / Fax: 05.56.47.77.25.
    

In the event of a correction, clients may request a copy of the corrected information.

Client data is kept for the period strictly necessary for performing the purposes set out in these Terms of Sale.
5-2. The automated processing of data, including the management of email addresses of website users has been the subject of a prior declaration to the Commission Nationale Informations et Libertés (C.N.I.L.), which issued a receipt no. 1507776 on 18/05/2011.
Article 6 – PRICE
Prices provided are in euros and include all taxes at the rate in force on the day of registering the rental request, subject to the potential application of currency exchange costs for reservations made from countries located outside of the Eurozone.
They only include the provision of a furnished apartment with water and electricity. They do not include tourist tax or any optional services.
The prices of apartments and other services are revised and applied on 1 January each year.
Prices may be consulted at any time by clients and are on display both in the residence and on the website "www.allsuites-apparthotel.com".
The price grid for the present year is joined as an annex to these General Terms of Sale.
This may be revised during the year (without notice and at the sole initiative of GESTLAC).
The contractual price is that in force on the day of making the rental request.

Article 7 – PAYMENT TERMS and CONDITIONS
To be accepted, the reservation must be guaranteed by a valid credit card issued by an establishment of repute* and/or have been the subject of a prior credit agreement with the ALL SUITES APPART HOTEL (following an agreement between the related banks), and be preceded, depending on the case, by either a minimum deposit or full prepayment of the reservation.
Payments made directly at the reception of the Bordeaux Lac residence are allowed in cash (except foreign currency), bank cheque/accredited holiday cheques or credit card. Payments made remotely (via telephone enquiries or the website) are only allowed by credit card.
Payments made remotely are accepted via the secured Paybox system (multi-bank module) that uses the SSL (Secure Socket Layer) protocol to ensure the banking information is encrypted by software and that no third parties can access it whilst it is being carried through the network. Using this system, the client's account is automatically debited following authorisation by the bank, which will determine whether the account to be debited contains sufficient funds.
As the stay is invoiced on arrival of the client, prepayment may nevertheless be demanded at the time of reservation according to the envisaged length of stay and rate type:

For stays of between 1 and 89 nights at the standard rate, reservations are subject to the client providing a credit card number. At this stage, only an imprint of the card will be taken, without any automatic debit. For reservations on site at reception, the reservation may be guaranteed by any other accepted payment method.
For all stays reserved at promotional rates, please refer to the special terms of sale (deposits, full prepayment, etc.) provided on our website http://www.allsuites-apparthotel.com/. Payments shall be made at reception of the residence for reservations made on site, or debited via the bank card reservations made remotely;
For all reservations at the special rate for between 7 and 29 nights: a 30% deposit of the total price of the rental is required. Payments shall be made at reception of the residence for reservations made on site, or debited via the bank card reservations made remotely;
For all reservations at the special rate for between 30 and 89 nights: a 20% deposit of the amount of the first month of the rental is required. Payments shall be made at reception of the residence for reservations made on site, or debited via the bank card reservations made remotely.
For all stays of 90 nights and over: no deposit shall be required at the pre-reservation stage, as this is guaranteed by the production of certain official documents (see the list of documents required in article 4 above) by the client. Joint surety may be required as a financial guarantee.

If these requirements are not met, ALL SUITES APPART HOTEL Bordeaux Lac reserves the right to request advance payment from the client for the three first months of rental.  
Whether reservations are made directly on site or remotely (by telephone or the Internet), clients must always provide their credit card number for imprint.

In all cases, the total (remaining) price of the stay shall be invoiced by the reception of the Bordeaux Lac residence on the client's arrival; taking into account, accordingly, any deposits already paid, which shall then be deducted from the overall invoice to be paid.

*The following credit cards are accepted: Carte bleue, Visa, MasterCard and American Express.

7-1. Payment of a deposit or full prepayment at the time of reservation
For the special rate for between 7 and 29 nights, the deposit, corresponding to 30% of the total price of the stay or 20% of the first month of rental for the special rate for between 30 and 89 nights, must be paid on the day of reservation.
Some promotional rates may be subject to partial or full reservation prepayment.
The amount of the deposit or full prepayment shall be automatically debited following provision by the client of the credit card number of the bank account to be debited. Except in the case of a technical error or the impossibility to successfully perform the transaction due to insufficient funds in the bank account concerned, the reservation request shall be simultaneously validated downstream of the aforementioned Paybox system.
If the required deposit cannot be obtained, the reservation cannot be registered.
For reservations made remotely by telephone or via the website "www.allsuites-apparthotel.com": once authorisation has been received from the bank to obtain the deposit due, the client will receive an email within 24 hours (in exceptional cases, if no other option is available, by letter or fax or telephone reservations) confirming registration of their rental request.
In the case of deposits, the amount obtained shall be deducted from the overall invoice to be paid by the client at the reception of the residence at the time of entering the accommodation.
In the case of cancellation of the reservation (see article 9 below):
1.by the client, payments made may be returned, depending on the advance notice of cancellation provided for the residence and the terms of sale specific to the reserved rate;
2.by the residence, due to unavailability of the type of accommodation requested for the period stipulated by the client, alternative accommodation shall be proposed or the deposit shall be returned in full to the client within 30 days of receiving notification of the cancellation (at the choice of the client).

7-2. Payment of the rental balance. Security deposit.
For all stays at the standard rate at the ALL SUITES APPART HOTEL Bordeaux Lac, the price of the stay shall be invoiced in full by reception on arrival of the client.  
For all stays at the special rate for between 7 and 29 nights, the client shall be bound to pay the corresponding invoice on arrival, minus the amount of the deposit already paid at the time of reservation.
For all stays at the special rate for between 30 and 89 nights, the monthly invoice shall be drawn up by the reception of the residence for the client and must be paid between the first and fifth working day of each month of rental: minus, for the first month, the amount of the deposit already paid at the time of reservation.
For all stays of 90 nights and over, invoices shall be drawn up on a monthly basis. Clients must pay these invoices at reception of the residence between the first and fifth working day of the beginning of each rental period. In the event of the client failing to meet all the conditions required for validating their application, but having nevertheless been accepted by the residence, the reception shall require advance payments of the 3 (first) rental months before entering into the accommodation.
In cases where it has been agreed that payment of the client's stay shall be paid by a company having entered into a commercial agreement with ALL SUITES APPART HOTEL or GESTLAC, the client shall be held personally liable for the said payment in the event of the company defaulting.
To ensure the conditions of the contract are fulfilled, the resident must pay a security deposit for any stay of over 30 nights (500 euros or 800 euros, depending on the type of apartment). At the end of the contract, this security deposit shall be returned within 2 months of departure, once an inventory and schedule of condition have been performed in the apartment, minus any costs rendered necessary for repairs for damage, loss and/or cleaning.
For stays of between 1 and 29 nights, a security deposit of up to 200 euros may also be requested (in cash or credit card imprint) to cover any costs rendered necessary for repairs for damage, loss and/or cleaning.
As regards optional services (such as breakfast), payment shall be required by reception at the end of the stay, or at the end of each month for medium and long-term stays (more than 30 nights). The amount of credit accepted for this purpose by ALL SUITES APPART HOTEL Bordeaux Lac is capped at 50 euros. A credit card number or cash deposit may be requested on arrival to guarantee payment of any options during the stay.
Should clients fail to pay any or all of the services from which they have benefited during their stay at ALL SUITES APPART HOTEL Bordeaux Lac, GESTLAC reserves the right to hold them liable by instituting all necessary legal proceedings to recover its debt and, if necessary, have the apartment vacated immediately and without notice.

Article 8 – RESERVATION CHANGES - EARLY DEPARTURE
The details of each reservation accepted by ALL SUITES APPART HOTEL Bordeaux Lac shall be kept until the end of the rental period.
For any reservation changes, clients must contact the residence reception directly, on-site or by telephone (see contact details in article 3-1) before the following deadlines: up to 6 PM the day before arrival for stays of between 1 and 89 nights reserved at the standard rate, at least 48 hours beforehand for reservations at special rates for between 7 and 29 nights and between 30 and 89 nights and at least 15 days in advance for stays of 90 nights and over. Certain promotional rates with full prepayment can neither be cancelled, nor changed nor reimbursed.

Subject to availability and at the discretion of the residence, the length of stay can be revised upwards or downwards, with a subsequent change in price. It is hereby specified that if this change is requested by the client during the stay, the residence is not obliged to keep the client in the same apartment.
In the event of early departure in relation to the date specified at the time of reservation, the occupant must notify reception in advance and acknowledge that there may be an adjustment in the rental rate within the aforementioned periods. In cases of early departure, reception must be notified and the room must be vacated before noon in order to avoid a further night being invoiced. Certain special rates and periods of stay are subject to specific terms of sale and do not allow for early departure without incurring costs.
The client's invoice shall subsequently be revised and the applicable price shall be the price corresponding to the reassessed duration of the stay.
Under no circumstances may reservations be exchanged or sold on to a third party for whatever reason.
 
Article 9 – WITHDRAWAL - CANCELLATION OF RESERVATIONS - FAILURE TO SHOW
Under article L 121-21-8 of the French Consumer Code, reservations in tourist residences such as the ALL SUITES APPART HOTEL Bordeaux Lac are not subject to the legal 14-day withdrawal period. In particular, an apartment can be reserved for the same day.
A maximum cancellation period does however apply by convention, namely notification by the clients up to 6 PM the day before arrival for stays of between 1 and 89 nights reserved at the standard rate, at least 48 hours beforehand for reservations at special rates for between 7 and 29 nights and between 30 and 89 nights. For stays of 90 nights and over, the notice period required is 15 days. Certain promotional rates with full prepayment can neither be cancelled, nor changed nor reimbursed as from the time of reservation.

Clients that comply with these deadlines and terms of sale specific to the reserved rate shall not be obliged to pay any penalty to the ALL SUITES APPART HOTEL Bordeaux Lac. As regards reservations accompanied by a deposit, this deposit shall be returned in full to the client (by cheque or bank transfer) within 30 working days of the date on which the residence registers the cancellation.
Certain promotional rates with full prepayment can neither be cancelled, nor changed nor reimbursed except in cases of proven force majeure (serious illness, death, natural catastrophes). For other cases, at the discretion of the residence management, only changes to the date of the stay may be granted (subject to availability at the same rate for the requested period).
However, for all cancellations of reservations made after the deadlines, the residence shall keep as compensation:
-    the deposit or full prepayment, in cases where prepayment was required, without the possibility of reimbursement.
-    an amount equal to the cost of the first night for reservations at the standard rate for between 1 and 89 nights.
As a result, the invoice already paid on site at the reception of the residence shall not be reimbursed and in the case of reservations made remotely, for which a credit card imprint was taken, the said amount shall be automatically deducted from the bank account to be debited.
      - an amount equal to the cost of the first month of rental for reservations of 90 nights and over, in accordance with the criteria set out in advance.

As a result, the credit card number provided on site or remotely for imprints, shall be used to automatically deduct the said amount from the bank account to be debited.
If no cancellation has been received, failure to arrive on the agreed date shall be considered a "no-show", which shall also result in the residence keeping the deposit paid on reservation by the client, or the deduction of a penalty, as specified above.
The date of effect of any cancellation shall be the date on which this information is received by the reception of the residence; either directly on site or by telephone (see contact details in article 3-1).

Article 10 – OBLIGATIONS OF THE CLIENT DURING THE RENTAL PERIOD.  
As the furnished apartment provided for the client is in good state of repair, the said client in exchange undertakes to use the rented accommodation and its equipment in a prudent and responsible manner. The client must return the apartment in the same state of repair as when entering into the accommodation.
An inventory is provided on arrival. The resident must verify the accuracy and quality on arrival and notify the reception of any anomalies, missing or damaged items on the day after arrival.
The internal regulations of the ALL SUITES APPART HOTEL Bordeaux Lac, which are displayed on site on arrival and available for consultation at any time throughout the stay, are enforceable as regards clients and must therefore be complied with in a prudent and responsible manner by all clients. Failure to comply with the internal regulations shall be a cause for early termination of the rental agreement, with the residence reserving the right to have the apartment vacated in the event of a serious breach of any of the conditions contained therein.  
Clients are advised that during the rental period, residence staff have the possibility of entering the apartment at any time, if necessary, not only for maintenance purposes, but also for on serious safety grounds.
Under no circumstances may clients change the system for accessing the apartment.
On departure of the resident, the inventory and state of cleanliness of the apartment will be verified by residence staff. Any items missing from the inventory or damage/deterioration caused in the apartment by the client shall be invoiced to the said client.

Article 11 – TERMINATION SANCTION - NON RENEWAL BY THE CLIENT
The rental agreement shall be automatically terminated, without the need for any formalities or notice period, if the client fails to perform any of its obligations, or in the event of abnormal and/or inappropriate behaviour which may disturb the stay of other occupants.
The clients must immediately leave the premises and may be expelled, if necessary, with the assistance of law enforcement authorities.

Article 12 – LIABILITY OF THE RESIDENCE
The ALL SUITES APPART HOTEL Bordeaux Lac, which meets the requirements of articles L321-1 et seq. of the French Tourism Code, is bound to guarantee compliance of the services offered, by virtue of articles L212-1 et seq. of the French Consumer Code (except for photos and other graphic reproductions presented on the website "www.allsuites-apparthotel.com" which are not contractual).
The provisions of articles 1952 et seq. of the French Civil Code relating in particular to indirect damage are not however enforceable upon it, as it is a tourist residence and not a hotel.
Its liability cannot however be invoked in the event of failure to fulfil or improperly fulfilling the terms of reservation rental which is related to cases of force majeure, acts by third parties or the clients themselves.
In the event of a complaint, clients can contact the residence either directly at the reception, or by telephone, or in writing by email or fax (see contact details in article 3-1).

Article 13 – SETTLEMENT OF DISPUTES
In general, any disputes between parties, for which all prior attempts at an amicable settlement have failed, may be decided by the courts, with these General Terms of Sale being governed by French law, in consideration of applicable regulations.
Any client who fails to comply with or manifestly breaches any of the aforementioned provisions shall be liable for civil and/or criminal sanctions, under which the Company operating the residence (GESTLAC) reserves the right for any purpose to bring the matter before the relevant courts, which shall in principle be the courts of the place of residence of the establishment (except in cases of special attribution), notwithstanding multiple defendants, the introduction of third parties or provisional orders.
In the event of one of these provisions being deemed illegal or unenforceable by a legal ruling, the other provisions shall remain applicable and enforceable.

Article 14- STANDARD RATES 2015

 


All Suites Appart Hôtel Mérignac

General Terms of Sale :

Article 1 – LEGAL INFORMATION

- THE "ALL SUITES APPART HOTEL" TRADE NAME
Operated by the company GESTSAINTEX, "All Suites Appart Hotel" is a trade name used under the ALL SUITES APPART HOTEL trademark, registered by SAS FONCIERE PICHET on 20 September 2011.
It is protected by all French and international legislation applicable to intellectual property and trademark law.

- THE COMPANY
GESTSAINTEX, 100% owned by SAS ALL SUITES APPART HOTEL, itself 100% owned by SA FINANCIERE PICHET, is a company specialised in the rental of furnished accommodation for hotel and leisure purposes.

A Limited Liability Company (S.A.R.L.), with capital of 7,500.00 euros (NAF Code: 5520Z), registered in the Bordeaux trade and companies register under no. 485 261 820, GESTSAINTEX is domiciled in this capacity at the head office located at 20,24 Avenue de Canteranne 33608 PESSAC Cedex (Tel: 05 56 07 47 00 - Fax: 05 56 07 77 25).

- THE INTERNET SITE
The ″www.allsuites-apparthotel.com″ website is owned by the company PROMOTION PICHET (formally GROUPE PATRICE PICHET) which operates the said site with other companies under the trademark, namely MACACHA, GESTLAC, GESTOCEANIDES, GESTHOTEICH, GESTPARKWAY, GESTDUNKERQUE, GESTORLY, GESTPESSAC and GESTLEROI, and reserves the benefit of all related rights.

SITE EDITOR
Service Webmarketing KARIBA
20-24 Avenue de Canteranne
33608 PESSAC Cedex
Tel: 05.56.47.07.00 / Fax: 05.56.47.77.25

SITE HOST
Oxalide
RCS B 433 507 787
25, boulevard de Strasbourg
75010 PARIS

PUBLICATION DIRECTOR
Mr Yann GOENVEC – Marketing & Communication Director

EDITORS/WEBMASTERS
Mr Maxime MARIO, Webmarketing project manager

Article 2 – ACCOMMODATION SERVICE AND REGULATIONS
2-1. ALL SUITES APPART HOTEL Mérignac is a three-star tourist residence, offering furnished apartments for rent, for long or short-term periods, for business or leisure purposes.
ALL SUITES APPART HOTEL Mérignac offers accommodation of various sizes, ranging from comfort studios to business suites, fitted with the equipment necessary for temporary accommodation, with personal and collective services also available to clients on an optional basis.
2-2. All ALL SUITES APPART HOTEL Mérignac clients are deemed to have read and understood these General Terms of Sale at the time of renting the furnished apartment and unreservedly accept them.
For this purpose, clients are presumed to have full guarantees for the legal capacity of entering into contracts.
The reserving party is solely responsible for the choice of rental conditions, whether the reservation has been made on its own behalf or on the behalf and in the interest of another party. The reserving party also expressly declares, by accepting these General Terms of Sale, that it is not acting on fraudulent grounds.
All reservation contracts involving the temporary rental of a furnished apartment in the ALL SUITES APPART HOTEL Mérignac residence is subject to Tourist Residence regulations (see article 12 below).
The resident may not invoke any legal provisions applicable to housing leases, in particular those regarding the maintenance of premises, with any domiciliation in the residence, for private or business purposes, being strictly prohibited.

Article 3 – CONTACT DETAILS OF THE RESIDENCE AND OPENING TIMES
3-1. Location - Contact details
Address: 27 Allée Félix Nadar, MERIGNAC (33700) France
Contacts: Tel: 05.56.184.184 / Mail: merignac@allsuites-appart.com
3-2. Opening times
The opening times of the ALL SUITES APPART HOTEL Mérignac are as follows:
-Monday to Friday 7 AM to 9 PM
-Saturday and Sunday 9 AM to 12 noon and 4 PM to 8 PM
In order to fulfil the formalities required for entering the accommodation, all clients must arrive at reception:
-  Monday to Friday: between 2 PM and 9 PM
-  Saturday and Sunday: between 4 PM and 7:30 PM
Latest checkout time is 12 noon.

Article 4 – RESERVATION PROCEDURE
Furnished apartments in the ALL SUITES APPART HOTEL Mérignac residence can be reserved directly at reception, on site or by telephone, or on-line via the "www.allsuites-apparthotel.com" website by completing the form provided for this purpose.
Reservations made by clients are only valid on reception of written confirmation from the residence. This confirmation shall be issued subject to two criteria: firstly, availability of the type of apartment and for the period requested by the client and secondly, effective performance of the (pre)payment procedure (deposit or full payment of the price on reservation - see article 7 below).
Steps for reserving accommodation are as follows:
-    On-site reservations: the residence reception fills out a reservation form with the client, including the internal regulations of the premises in the annex, detailing the client's personal name and address, the type of accommodation and length of stay required. This document is then signed by the reserving party and is therefore enforceable "as-is", along with the annex(es). A bank card number (imprint or debit according to the type of rate reserved), or any other payment methods accepted by the residence to guarantee the reservation, is requested from the client.

If the client is reserving for the same day, the keys are provided and the clients may immediately enter the premises once they have paid for the stay in full.
-Telephone reservations:  
1.The reception of the ALL SUITES APPART HOTEL Mérignac residence can be contacted on the following number: 05.56.184.184. (price of a local call, no premium rates apply depending on the telecom provider's conditions), or via a call centre available on: 0 800 33 9000.
2.The receptionist or telephone operator registers the personal contact details of the client (last name, first name, address, telephone number, email address), the type of apartment and period requested, in addition to any optional extra services, such as breakfast.  
3.Clients are requested to provide a bank card number to guarantee the reservation (imprint or debit, depending on the type of rate reserved)
4.Within approximately 24 hours, the client will then receive a confirmation email (or letter or fax, if applicable), specifying that their request criteria have been registered and that the rental request has therefore been accepted.
-Reservations made remotely via the "www.allsuites-apparthotel.com" website:
1.A special form must be filled in on-line by the client, including details such as last name, first name, address, telephone number, email address, the type of apartment and period requested, in addition to any optional extra services, such as breakfast.  
2.Clients must provide a bank card number to guarantee the reservation (imprint or debit, depending on the type of rate)
3.Within approximately 24 hours, the client will then receive a confirmation email specifying that their request criteria have been registered and that the rental request has therefore been accepted.
In all cases if the guarantee is solely by credit card number, the reservation will be valid once the card has been verified (imprint taken), without any automatic debit.

Any reservations accepted by the All Suites Appart Hôtel Mérignac without a credit card number, deposit or prepayment as a guarantee will be kept until the option date provided at the time of the initial reservation. If the option is not confirmed, the reservation will be automatically cancelled.
For reservations made remotely, clients will receive a further e-mail (in exceptional cases, if no other option is available, by letter or fax for telephone reservations) within 72 hours of requesting the reservation, informing them whether or not the ALL SUITES APPART HOTEL Mérignac will be able to welcome them due to the availability of the type of accommodation and period requested. In cases of unavailability, rental requests cannot be accepted.
Specific rules apply to rental requests for more than 90 nights. These are classified as long stays that may benefit from special prices based on fixed prices, such as "3-month rates" or "6-month rates". Once the rental request has been completed, long-stay clients must also fill in a special application form (Download the form from http://www.allsuites-apparthotel.com/CGR) and provide the residence with certain documents proving their personal and professional situation as a financial guarantee for rentals of more than three months. In this case and on an exceptional basis, no deposit shall be required at the pre-reservation stage. Clients are however duly informed that their rental request shall only be confirmed once their application form has been validated by the ALL SUITES APPART HOTEL Mérignac.
A deposit of 30% must be paid for group reservations (reservations involving at least 10 rooms with or without the rental of meeting rooms, catering services, etc., made by the same entity for business seminars or stays) on confirmation on the date established by the residence. The balance is due at least one month prior to the arrival date. Partial cancellation of no more than 10% of the reserved rooms is possible without penalties up to 3 days before the date of arrival. More restrictive conditions may apply during busy periods (summer, trade fairs, special events, etc.).
Article 5 – PERSONAL DATA MANAGEMENT
5-1. Under the data protection law no.78-17 (amended) of 6 January 1978 and law no. 2004-575 of 21 June 2004 relating to confidence in the digital economy, personal data concerning clients may be subject to computer processing exclusively by the KARIBA Marketing Department on behalf of GESTSAINTEX.
Data collected and then processed by this company is the data that clients have voluntarily provided as part of their reservation, by telephone or on the website registration form. Data collected automatically by the website consists of IP addresses, to the exclusion of any other.
Clients are informed that the website may use cookies.
Client data shall not be communicated to any third parties, except if this has been expressly agreed to by the client at the time of registration. Clients are however informed that this data may be disclosed by application of a law, regulation or by virtue of a regulatory or court decision or, if necessary, for the purposes of GESTSAINTEX preserving its rights and interests, as well as those of ALL SUITES APPART HOTEL.
By virtue of the rights to access, correct and delete personal data, clients may contact the website manager, by post, telephone/fax or email as follows:

Service Marketing KARIBA
20-24 Avenue de Canteranne
33608 PESSAC Cedex France
Tel: 05.56.47.07.00 / Fax: 05.56.47.77.25.
    

In the event of a correction, clients may request a copy of the corrected information.

Client data is kept for the period strictly necessary for performing the purposes set out in these Terms of Sale.
5-2. The automated processing of data, including the management of email addresses of website users has been the subject of a prior declaration to the Commission Nationale Informations et Libertés (C.N.I.L.), which issued a receipt no. 1507776 on 18/05/2011.
Article 6 – PRICE
Prices provided are in euros and include all taxes at the rate in force on the day of registering the rental request, subject to the potential application of currency exchange costs for reservations made from countries located outside of the Eurozone.
They only include the provision of a furnished apartment with water and electricity. They do not include tourist tax or any optional services.
The prices of apartments and other services are revised and applied on 1 January each year.
Prices may be consulted at any time by clients and are on display both in the residence and on the website "www.allsuites-apparthotel.com".
The price grid for the present year is joined as an annex to these General Terms of Sale.
This may be revised during the year (without notice and at the sole initiative of GESTSAINTEX).
The contractual price is that in force on the day of making the rental request.

Article 7 – PAYMENT TERMS and CONDITIONS
To be accepted, the reservation must be guaranteed by a valid credit card issued by an establishment of repute* and/or have been the subject of a prior credit agreement with the ALL SUITES APPART HOTEL (following an agreement between the related banks), and be preceded, depending on the case, by either a minimum deposit or full prepayment of the reservation.
Payments made directly at the reception of the Mérignac residence are allowed in cash (except foreign currency), bank cheque/accredited holiday cheques or credit card. Payments made remotely (via telephone enquiries or the website) are only allowed by credit card.
Payments made remotely are accepted via the secured Paybox system (multi-bank module) that uses the SSL (Secure Socket Layer) protocol to ensure the banking information is encrypted by software and that no third parties can access it whilst it is being carried through the network. Using this system, the client's account is automatically debited following authorisation by the bank, which will determine whether the account to be debited contains sufficient funds.
As the stay is invoiced on arrival of the client, prepayment may nevertheless be demanded at the time of reservation according to the envisaged length of stay and rate type:

For stays of between 1 and 89 nights at the standard rate, reservations are subject to the client providing a credit card number. At this stage, only an imprint of the card will be taken, without any automatic debit. For reservations on site at reception, the reservation may be guaranteed by any other accepted payment method.
For all stays reserved at promotional rates, please refer to the special terms of sale (deposits, full prepayment, etc.) provided on our website http://www.allsuites-apparthotel.com/. Payments shall be made at reception of the residence for reservations made on site, or debited via the bank card reservations made remotely;
For all reservations at the special rate for between 7 and 29 nights: a 30% deposit of the total price of the rental is required. Payments shall be made at reception of the residence for reservations made on site, or debited via the bank card reservations made remotely;
For all reservations at the special rate for between 30 and 89 nights: a 20% deposit of the amount of the first month of the rental is required. Payments shall be made at reception of the residence for reservations made on site, or debited via the bank card reservations made remotely.
For all stays of 90 nights and over: no deposit shall be required at the pre-reservation stage, as this is guaranteed by the production of certain official documents (see the list of documents required in article 4 above) by the client. Joint surety may be required as a financial guarantee.
If these requirements are not met, ALL SUITES APPART HOTEL Mérignac reserves the right to request advance payment from the client for the three first months of rental.  
Whether reservations are made directly on site or remotely (by telephone or the Internet), clients must always provide their credit card number for imprint.

In all cases, the total (remaining) price of the stay shall be invoiced by the reception of the Mérignac residence on the client's arrival; taking into account, accordingly, any deposits already paid, which shall then be deducted from the overall invoice to be paid.

*The following credit cards are accepted: Carte bleue, Visa, MasterCard and American Express.

7-1. Payment of a deposit or full prepayment at the time of reservation
For the special rate for between 7 and 29 nights, the deposit, corresponding to 30% of the total price of the stay or 20% of the first month of rental for the special rate for between 30 and 89 nights, must be paid on the day of reservation.
Some promotional rates may be subject to partial or full reservation prepayment.
The amount of the deposit or full prepayment shall be automatically debited following provision by the client of the credit card number of the bank account to be debited. Except in the case of a technical error or the impossibility to successfully perform the transaction due to insufficient funds in the bank account concerned, the reservation request shall be simultaneously validated downstream of the aforementioned Paybox system.
If the required deposit cannot be obtained, the reservation cannot be registered.
For reservations made remotely by telephone or via the website "www.allsuites-apparthotel.com": once authorisation has been received from the bank to obtain the deposit due, the client will receive an email within 24 hours (in exceptional cases, if no other option is available, by letter or fax or telephone reservations) confirming registration of their rental request.
In the case of deposits, the amount obtained shall be deducted from the overall invoice to be paid by the client at the reception of the residence at the time of entering the accommodation.
In the case of cancellation of the reservation (see article 9 below):
1.by the client, payments made may be returned, depending on the advance notice of cancellation provided for the residence and the terms of sale specific to the reserved rate;
2.by the residence, due to unavailability of the type of accommodation requested for the period stipulated by the client, alternative accommodation shall be proposed or the deposit shall be returned in full to the client within 30 days of receiving notification of the cancellation (at the choice of the client).

7-2. Payment of the rental balance. Security deposit.
For all stays at the standard rate at the ALL SUITES APPART HOTEL Mérignac, the price of the stay shall be invoiced in full by reception on arrival of the client.  
For all stays at the special rate for between 7 and 29 nights, the client shall be bound to pay the corresponding invoice on arrival, minus the amount of the deposit already paid at the time of reservation.
For all stays at the special rate for between 30 and 89 nights, the monthly invoice shall be drawn up by the reception of the residence for the client and must be paid between the first and fifth working day of each month of rental: minus, for the first month, the amount of the deposit already paid at the time of reservation.
For all stays of 90 nights and over, invoices shall be drawn up on a monthly basis. Clients must pay these invoices at reception of the residence between the first and fifth working day of the beginning of each rental period. In the event of the client failing to meet all the conditions required for validating their application, but having nevertheless been accepted by the residence, the reception shall require advance payments of the 3 (first) rental months before entering into the accommodation.
In cases where it has been agreed that payment of the client's stay shall be paid by a company having entered into a commercial agreement with ALL SUITES APPART HOTEL or GESTSAINTEX, the client shall be held personally liable for the said payment in the event of the company defaulting.
To ensure the conditions of the contract are fulfilled, the resident must pay a security deposit for any stay of over 30 nights (500 euros or 800 euros, depending on the type of apartment). At the end of the contract, this security deposit shall be returned within 2 months of departure, once an inventory and schedule of condition have been performed in the apartment, minus any costs rendered necessary for repairs for damage, loss and/or cleaning.
For stays of between 1 and 29 nights, a security deposit of up to 200 euros may also be requested (in cash or credit card imprint) to cover any costs rendered necessary for repairs for damage, loss and/or cleaning.
As regards optional services (such as breakfast), payment shall be required by reception at the end of the stay, or at the end of each month for medium and long-term stays (more than 30 nights). The amount of credit accepted for this purpose by ALL SUITES APPART HOTEL Mérignac is capped at 50 euros. A credit card number or cash deposit may be requested on arrival to guarantee payment of any options during the stay.
Should clients fail to pay any or all of the services from which they have benefited during their stay at ALL SUITES APPART HOTEL Mérignac, GESTSAINTEX reserves the right to hold them liable by instituting all necessary legal proceedings to recover its debt and, if necessary, have the apartment vacated immediately and without notice.

Article 8 – RESERVATION CHANGES - EARLY DEPARTURE
The details of each reservation accepted by ALL SUITES APPART HOTEL Mérignac shall be kept until the end of the rental period.
For any reservation changes, clients must contact the residence reception directly, on-site or by telephone (see contact details in article 3-1) before the following deadlines: up to 6 PM the day before arrival for stays of between 1 and 89 nights reserved at the standard rate, at least 48 hours beforehand for reservations at special rates for between 7 and 29 nights and between 30 and 89 nights and at least 15 days in advance for stays of 90 nights and over. Certain promotional rates with full prepayment can neither be cancelled, nor changed nor reimbursed.

Subject to availability and at the discretion of the residence, the length of stay can be revised upwards or downwards, with a subsequent change in price. It is hereby specified that if this change is requested by the client during the stay, the residence is not obliged to keep the client in the same apartment.
In the event of early departure in relation to the date specified at the time of reservation, the occupant must notify reception in advance and acknowledge that there may be an adjustment in the rental rate within the aforementioned periods. In cases of early departure, reception must be notified and the room must be vacated before noon in order to avoid a further night being invoiced. Certain special rates and periods of stay are subject to specific terms of sale and do not allow for early departure without incurring costs.
The client's invoice shall subsequently be revised and the applicable price shall be the price corresponding to the reassessed duration of the stay.
Under no circumstances may reservations be exchanged or sold on to a third party for whatever reason.
 
Article 9 – WITHDRAWAL - CANCELLATION OF RESERVATIONS - FAILURE TO SHOW
Under article L 121-21-8 of the French Consumer Code, reservations in tourist residences such as the ALL SUITES APPART HOTEL Mérignac are not subject to the legal 14-day withdrawal period. In particular, an apartment can be reserved for the same day.
A maximum cancellation period does however apply by convention, namely notification by the clients up to 6 PM the day before arrival for stays of between 1 and 89 nights reserved at the standard rate, at least 48 hours beforehand for reservations at special rates for between 7 and 29 nights and between 30 and 89 nights. For stays of 90 nights and over, the notice period required is 15 days. Certain promotional rates with full prepayment can neither be cancelled, nor changed nor reimbursed as from the time of reservation.

Clients that comply with these deadlines and terms of sale specific to the reserved rate shall not be obliged to pay any penalty to the ALL SUITES APPART HOTEL Mérignac. As regards reservations accompanied by a deposit, this deposit shall be returned in full to the client (by cheque or bank transfer) within 30 working days of the date on which the residence registers the cancellation.
Certain promotional rates with full prepayment can neither be cancelled, nor changed nor reimbursed except in cases of proven force majeure (serious illness, death, natural catastrophes). For other cases, at the discretion of the residence management, only changes to the date of the stay may be granted (subject to availability at the same rate for the requested period).
However, for all cancellations of reservations made after the deadlines, the residence shall keep as compensation:
the deposit or full prepayment, in cases where prepayment was required, without the possibility of reimbursement.
an amount equal to the cost of the first night for reservations at the standard rate for between 1 and 89 nights.

As a result, the invoice already paid on site at the reception of the residence shall not be reimbursed and in the case of reservations made remotely, for which a credit card imprint was taken, the said amount shall be automatically deducted from the bank account to be debited.
an amount equal to the cost of the first month of rental for reservations of 90 nights and over, in accordance with the criteria set out in advance.

As a result, the credit card number provided on site or remotely for imprints, shall be used to automatically deduct the said amount from the bank account to be debited.
If no cancellation has been received, failure to arrive on the agreed date shall be considered a "no-show", which shall also result in the residence keeping the deposit paid on reservation by the client, or the deduction of a penalty, as specified above.
The date of effect of any cancellation shall be the date on which this information is received by the reception of the residence; either directly on site or by telephone (see contact details in article 3-1).

Article 10 – OBLIGATIONS OF THE CLIENT DURING THE RENTAL PERIOD.  
As the furnished apartment provided for the client is in good state of repair, the said client in exchange undertakes to use the rented accommodation and its equipment in a prudent and responsible manner. The client must return the apartment in the same state of repair as when entering into the accommodation.
An inventory is provided on arrival. The resident must verify the accuracy and quality on arrival and notify the reception of any anomalies, missing or damaged items on the day after arrival.
The internal regulations of the ALL SUITES APPART HOTEL Mérignac, which are displayed on site on arrival and available for consultation at any time throughout the stay, are enforceable as regards clients and must therefore be complied with in a prudent and responsible manner by all clients. Failure to comply with the internal regulations shall be a cause for early termination of the rental agreement, with the residence reserving the right to have the apartment vacated in the event of a serious breach of any of the conditions contained therein.  
Clients are advised that during the rental period, residence staff have the possibility of entering the apartment at any time, if necessary, not only for maintenance purposes, but also for on serious safety grounds.
Under no circumstances may clients change the system for accessing the apartment.
On departure of the resident, the inventory and state of cleanliness of the apartment will be verified by residence staff. Any items missing from the inventory or damage/deterioration caused in the apartment by the client shall be invoiced to the said client.

Article 11 – TERMINATION SANCTION - NON RENEWAL BY THE CLIENT
The rental agreement shall be automatically terminated, without the need for any formalities or notice period, if the client fails to perform any of its obligations, or in the event of abnormal and/or inappropriate behaviour which may disturb the stay of other occupants.
The clients must immediately leave the premises and may be expelled, if necessary, with the assistance of law enforcement authorities.

Article 12 – LIABILITY OF THE RESIDENCE
The ALL SUITES APPART HOTEL Mérignac, which meets the requirements of articles L321-1 et seq. of the French Tourism Code, is bound to guarantee compliance of the services offered, by virtue of articles L212-1 et seq. of the French Consumer Code (except for photos and other graphic reproductions presented on the website "www.allsuites-apparthotel.com" which are not contractual).
The provisions of articles 1952 et seq. of the French Civil Code relating in particular to indirect damage are not however enforceable upon it, as it is a tourist residence and not a hotel.
Its liability cannot however be invoked in the event of failure to fulfil or improperly fulfilling the terms of reservation rental which is related to cases of force majeure, acts by third parties or the clients themselves.
In the event of a complaint, clients can contact the residence either directly at the reception, or by telephone, or in writing by email or fax (see contact details in article 3-1).

Article 13 – SETTLEMENT OF DISPUTES
In general, any disputes between parties, for which all prior attempts at an amicable settlement have failed, may be decided by the courts, with these General Terms of Sale being governed by French law, in consideration of applicable regulations.
Any client who fails to comply with or manifestly breaches any of the aforementioned provisions shall be liable for civil and/or criminal sanctions, under which the Company operating the residence (GESTSAINTEX) reserves the right for any purpose to bring the matter before the relevant courts, which shall in principle be the courts of the place of residence of the establishment (except in cases of special attribution), notwithstanding multiple defendants, the introduction of third parties or provisional orders.
In the event of one of these provisions being deemed illegal or unenforceable by a legal ruling, the other provisions shall remain applicable and enforceable.

Article 14- STANDARD RATES 2015

 


All Suites Appart Hôtel La Teste-de-Buch

General Terms of Sale :

Article 1 – LEGAL INFORMATION

- THE "ALL SUITES APPART HOTEL" TRADE NAME
Operated by the company GESTOCEANIDES, "All Suites Appart Hotel" is a trade name used under the ALL SUITES APPART HOTEL trademark, registered by SAS FONCIERE PICHET on 20 September 2011.
It is protected by all French and international legislation applicable to intellectual property and trademark law.

- THE COMPANY
GESTOCEANIDES, 100% owned by SAS ALL SUITES APPART HOTEL, itself 100% owned by SA FINANCIERE PICHET, is a company specialised in the rental of furnished accommodation for hotel and leisure purposes.

A Limited Liability Company (S.A.R.L.), with capital of 7,500.00 euros (NAF Code: 6820A), registered in the Bordeaux trade and companies register under no. 500 017 447, GESTOCEANIDES is domiciled in this capacity at the head office located at 20,24 Avenue de Canteranne 33608 PESSAC Cedex (Tel: 05 56 07 47 00 - Fax: 05 56 07 77 25).

- THE INTERNET SITE
The ″www.allsuites-apparthotel.com″ website is owned by the company PROMOTION PICHET (formally GROUPE PATRICE PICHET) which operates the said site with other companies under the trademark, namely MACACHA, GESTSAINTEX, GESTLAC, GESTHOTEICH, GESTPARKWAY, GESTDUNKERQUE, GESTORLY, GESTPESSAC and GESTLEROI, and reserves the benefit of all related rights.

SITE EDITOR
Service Webmarketing KARIBA
20-24 Avenue de Canteranne
33608 PESSAC Cedex
Tel: 05.56.47.07.00 / Fax: 05.56.47.77.25

SITE HOST
Oxalide
RCS B 433 507 787
25, boulevard de Strasbourg
75010 PARIS

PUBLICATION DIRECTOR
Mr Yann GOENVEC – Marketing & Communication Director

EDITORS/WEBMASTERS
Mr Maxime MARIO, Webmarketing project manager

Article 2 – ACCOMMODATION SERVICE AND REGULATIONS
2-1. ALL SUITES APPART HOTEL La Teste de Buch is a three-star tourist residence, offering furnished apartments for rent, for long or short-term periods, for business or leisure purposes.
ALL SUITES APPART HOTEL La Teste de Buch offers accommodation of various sizes, ranging from comfort studios to business suites, fitted with the equipment necessary for temporary accommodation, with personal and collective services also available to clients on an optional basis.
2-2. All ALL SUITES APPART HOTEL La Teste de Buch clients are deemed to have read and understood these General Terms of Sale at the time of renting the furnished apartment and unreservedly accept them.
For this purpose, clients are presumed to have full guarantees for the legal capacity of entering into contracts.
The reserving party is solely responsible for the choice of rental conditions, whether the reservation has been made on its own behalf or on the behalf and in the interest of another party. The reserving party also expressly declares, by accepting these General Terms of Sale, that it is not acting on fraudulent grounds.
All reservation contracts involving the temporary rental of a furnished apartment in the ALL SUITES APPART HOTEL La Teste de Buch is subject to Tourist Residence regulations (see article 12 below).
The resident may not invoke any legal provisions applicable to housing leases, in particular those regarding the maintenance of premises, with any domiciliation in the residence, for private or business purposes, being strictly prohibited.

Article 3 – CONTACT DETAILS OF THE RESIDENCE AND OPENING TIMES
3-1. Location - Contact details
Address: 1246 Avenue Gustave Eiffel, LA TESTE DE BUCH (33260) France
Contacts: Tel: 05.56.22.05.00. / Mail: lateste@allsuites-appart.com
3-2. Opening times
The opening times of the ALL SUITES APPART HOTEL La Teste de Buch are as follows:
-Monday to Saturday: 8 AM to 8 PM
(Except Saturdays in July/August: 7:30 AM to 9 PM)
-Sunday: 8 AM to 12 noon and 2 PM to 6 PM

In order to fulfil the formalities required for entering the accommodation, all clients must arrive at reception:
-Monday to Saturday: 4 PM to 8 PM
(except in July/August: Monday to Friday 4 PM to 8 PM and Saturday 4 PM to 9 PM)
-Sunday: 4 PM to 6 PM
Latest checkout time is 11 AM.

Article 4 – RESERVATION PROCEDURE
Furnished apartments in the ALL SUITES APPART HOTEL La Teste de Buch can be reserved directly at reception, on site or by telephone, or on-line via the "www.allsuites-apparthotel.com" website by completing the form provided for this purpose.
Reservations made by clients are only valid on reception of written confirmation from the residence. This confirmation shall be issued subject to two criteria: firstly, availability of the type of apartment and for the period requested by the client and secondly, effective performance of the (pre)payment procedure (deposit or full payment of the price on reservation - see article 7 below).
Steps for reserving accommodation are as follows:
-On-site reservations: the residence reception fills out a reservation form with the client, including the internal regulations of the premises in the annex, detailing the client's personal name and address, the type of accommodation and length of stay required. This document is then signed by the reserving party and is therefore enforceable "as-is", along with the annex(es). A bank card number (imprint or debit according to the type of rate reserved), or any other payment methods accepted by the residence to guarantee the reservation, is requested from the client.

If the client is reserving for the same day, the keys are provided and the clients may immediately enter the premises once they have paid for the stay in full.
-Telephone reservations:  
1.The reception of the ALL SUITES APPART HOTEL La Teste de Buch can be contacted on the following number: 05.56.22.05.00. (price of a local call, no premium rates apply depending on the telecom provider's conditions), or via a call centre available on: 0 800 33 9000.
2.The receptionist or telephone operator registers the personal contact details of the client (last name, first name, address, telephone number, email address), the type of apartment and period requested, in addition to any optional extra services, such as breakfast.  
3.Clients are requested to provide a bank card number to guarantee the reservation (imprint or debit, depending on the type of rate reserved)
4.Within approximately 24 hours, the client will then receive a confirmation email (or letter or fax, if applicable), specifying that their request criteria have been registered and that the rental request has therefore been accepted.

-Reservations made remotely via the "www.allsuites-apparthotel.com" website:
1.A special form must be filled in on-line by the client, including details such as last name, first name, address, telephone number, email address, the type of apartment and period requested, in addition to any optional extra services, such as breakfast.  
2.Clients must provide a bank card number to guarantee the reservation (imprint or debit, depending on the type of rate)
3.Within approximately 24 hours, the client will then receive a confirmation email specifying that their request criteria have been registered and that the rental request has therefore been accepted.
In all cases if the guarantee is solely by credit card number, the reservation will be valid once the card has been verified (imprint taken), without any automatic debit.

Any reservations accepted by the All Suites Appart Hôtel La Teste de Buch without a credit card number, deposit or prepayment as a guarantee will be kept until the option date provided at the time of the initial reservation. If the option is not confirmed, the reservation will be automatically cancelled.
For reservations made remotely, clients will receive a further e-mail (in exceptional cases, if no other option is available, by letter or fax for telephone reservations) within 72 hours of requesting the reservation, informing them whether or not the ALL SUITES APPART HOTEL La Teste de Buch will be able to welcome them due to the availability of the type of accommodation and period requested. In cases of unavailability, rental requests cannot be accepted.
Specific rules apply to rental requests for more than 90 nights. These are classified as long stays that may benefit from special prices based on fixed prices, such as "3-month rates" or "6-month rates". Once the rental request has been completed, long-stay clients must also fill in a special application form (Download the form from http://www.allsuites-apparthotel.com/CGR) and provide the residence with certain documents proving their personal and professional situation as a financial guarantee for rentals of more than three months. In this case and on an exceptional basis, no deposit shall be required at the pre-reservation stage. Clients are however duly informed that their rental request shall only be confirmed once their application form has been validated by the ALL SUITES APPART HOTEL La Teste de Buch.    
A deposit of 30% must be paid for group reservations (reservations involving at least 10 rooms with or without the rental of meeting rooms, catering services, etc., made by the same entity for business seminars or stays) on confirmation on the date established by the residence. The balance is due at least one month prior to the arrival date. Partial cancellation of no more than 10% of the reserved rooms is possible without penalties up to 3 days before the date of arrival. More restrictive conditions may apply during busy periods (summer, trade fairs, special events, etc.).
Article 5 – PERSONAL DATA MANAGEMENT
5-1. Under the data protection law no.78-17 (amended) of 6 January 1978 and law no. 2004-575 of 21 June 2004 relating to confidence in the digital economy, personal data concerning clients may be subject to computer processing exclusively by the KARIBA Marketing Department on behalf of GESTOCEANIDES.
Data collected and then processed by this company is the data that clients have voluntarily provided as part of their reservation, by telephone or on the website registration form. Data collected automatically by the website consists of IP addresses, to the exclusion of any other.
Clients are informed that the website may use cookies.
Client data shall not be communicated to any third parties, except if this has been expressly agreed to by the client at the time of registration. Clients are however informed that this data may be disclosed by application of a law, regulation or by virtue of a regulatory or court decision or, if necessary, for the purposes of GESTHOCEANIDES preserving its rights and interests, as well as those of ALL SUITES APPART HOTEL.
By virtue of the rights to access, correct and delete personal data, clients may contact the website manager, by post, telephone/fax or email as follows:

Service Marketing KARIBA
20-24 Avenue de Canteranne
33608 PESSAC Cedex France
Tel: 05.56.47.07.00 / Fax: 05.56.47.77.25.
    

In the event of a correction, clients may request a copy of the corrected information.

Client data is kept for the period strictly necessary for performing the purposes set out in these Terms of Sale.
5-2. The automated processing of data, including the management of email addresses of website users has been the subject of a prior declaration to the Commission Nationale Informations et Libertés (C.N.I.L.), which issued a receipt no. 1507776 on 18/05/2011.
Article 6 – PRICE
Prices provided are in euros and include all taxes at the rate in force on the day of registering the rental request, subject to the potential application of currency exchange costs for reservations made from countries located outside of the Eurozone.
They only include the provision of a furnished apartment with water and electricity. They do not include tourist tax or any optional services.
The prices of apartments and other services are revised and applied on 1 January each year.
Prices may be consulted at any time by clients and are on display both in the residence and on the website "www.allsuites-apparthotel.com".
The price grid for the present year is joined as an annex to these General Terms of Sale.
This may be revised during the year (without notice and at the sole initiative of GESTHOCEANIDES).
The contractual price is that in force on the day of making the rental request.

Article 7 – PAYMENT TERMS and CONDITIONS
To be accepted, the reservation must be guaranteed by a valid credit card issued by an establishment of repute* and/or have been the subject of a prior credit agreement with the ALL SUITES APPART HOTEL (following an agreement between the related banks), and be preceded, depending on the case, by either a minimum deposit or full prepayment of the reservation.
Payments made directly at the reception of the La Teste de Buch residence are allowed in cash (except foreign currency), bank cheque/accredited holiday cheques or credit card. Payments made remotely (via telephone enquiries or the website) are only allowed by credit card.
Payments made remotely are accepted via the secured Paybox system (multi-bank module) that uses the SSL (Secure Socket Layer) protocol to ensure the banking information is encrypted by software and that no third parties can access it whilst it is being carried through the network. Using this system, the client's account is automatically debited following authorisation by the bank, which will determine whether the account to be debited contains sufficient funds.
As the stay is invoiced on arrival of the client, prepayment may nevertheless be demanded at the time of reservation according to the envisaged length of stay and rate type:

For stays of between 1 and 89 nights at the standard rate, reservations are subject to the client providing a credit card number. At this stage, only an imprint of the card will be taken, without any automatic debit. For reservations on site at reception, the reservation may be guaranteed by any other accepted payment method.
For all stays reserved at promotional rates, please refer to the special terms of sale (deposits, full prepayment, etc.) provided on our website http://www.allsuites-apparthotel.com/. Payments shall be made at reception of the residence for reservations made on site, or debited via the bank card reservations made remotely;
For all reservations at the special rate for between 7 and 29 nights: a 30% deposit of the total price of the rental is required. Payments shall be made at reception of the residence for reservations made on site, or debited via the bank card reservations made remotely;
For all reservations at the special rate for between 30 and 89 nights: a 20% deposit of the amount of the first month of the rental is required. Payments shall be made at reception of the residence for reservations made on site, or debited via the bank card reservations made remotely.
For all stays of 90 nights and over: no deposit shall be required at the pre-reservation stage, as this is guaranteed by the production of certain official documents (see the list of documents required in article 4 above) by the client. Joint surety may be required as a financial guarantee.
If these requirements are not met, ALL SUITES APPART HOTEL La Teste de Buch reserves the right to request advance payment from the client for the three first months of rental.  
Whether reservations are made directly on site or remotely (by telephone or the Internet), clients must always provide their credit card number for imprint.

In all cases, the total (remaining) price of the stay shall be invoiced by the reception of the La Teste de Buch residence on the client's arrival; taking into account, accordingly, any deposits already paid, which shall then be deducted from the overall invoice to be paid.

*The following credit cards are accepted: Carte bleue, Visa, MasterCard and American Express.

7-1. Payment of a deposit or full prepayment at the time of reservation
For the special rate for between 7 and 29 nights, the deposit, corresponding to 30% of the total price of the stay or 20% of the first month of rental for the special rate for between 30 and 89 nights, must be paid on the day of reservation.
Some promotional rates may be subject to partial or full reservation prepayment.
The amount of the deposit or full prepayment shall be automatically debited following provision by the client of the credit card number of the bank account to be debited. Except in the case of a technical error or the impossibility to successfully perform the transaction due to insufficient funds in the bank account concerned, the reservation request shall be simultaneously validated downstream of the aforementioned Paybox system.
If the required deposit cannot be obtained, the reservation cannot be registered.
For reservations made remotely by telephone or via the website "www.allsuites-apparthotel.com": once authorisation has been received from the bank to obtain the deposit due, the client will receive an email within 24 hours (in exceptional cases, if no other option is available, by letter or fax or telephone reservations) confirming registration of their rental request.
In the case of deposits, the amount obtained shall be deducted from the overall invoice to be paid by the client at the reception of the residence at the time of entering the accommodation.
In the case of cancellation of the reservation (see article 9 below):
1.by the client, payments made may be returned, depending on the advance notice of cancellation provided for the residence and the terms of sale specific to the reserved rate;
2.by the residence, due to unavailability of the type of accommodation requested for the period stipulated by the client, alternative accommodation shall be proposed or the deposit shall be returned in full to the client within 30 days of receiving notification of the cancellation (at the choice of the client).

EXCEPTION: High season - SUMMER school holidays
-Any stay at the standard rate and special rate for 7 to 29 nights is subject to the payment of a 30% deposit of the full amount at the time of reservation.
-The balance is due no later than 15 days prior to the arrival date.  
-Subsequently, any reservations made fewer than 15 days prior to the arrival date are subject to full prepayment of the stay.
-Promotional rates with full prepayment can neither be cancelled, nor changed nor reimbursed as from the time of reservation.

7-2. Payment of the rental balance. Security deposit.
For all stays at the standard rate at the ALL SUITES APPART HOTEL La Teste de Buch, the price of the stay shall be invoiced in full by reception on arrival of the client.  
For all stays at the special rate for between 7 and 29 nights, the client shall be bound to pay the corresponding invoice on arrival, minus the amount of the deposit already paid at the time of reservation.
For all stays at the special rate for between 30 and 89 nights, the monthly invoice shall be drawn up by the reception of the residence for the client and must be paid between the first and fifth working day of each month of rental: minus, for the first month, the amount of the deposit already paid at the time of reservation.
For all stays of 90 nights and over, invoices shall be drawn up on a monthly basis. Clients must pay these invoices at reception of the residence between the first and fifth working day of the beginning of each rental period. In the event of the client failing to meet all the conditions required for validating their application, but having nevertheless been accepted by the residence, the reception shall require advance payments of the 3 (first) rental months before entering into the accommodation.
In cases where it has been agreed that payment of the client's stay shall be paid by a company having entered into a commercial agreement with ALL SUITES APPART HOTEL or GESTOCEANIDES, the client shall be held personally liable for the said payment in the event of the company defaulting.
To ensure the conditions of the contract are fulfilled, the resident must pay a security deposit for any stay of over 30 nights (500 euros or 800 euros, depending on the type of apartment). At the end of the contract, this security deposit shall be returned within 2 months of departure, once an inventory and schedule of condition have been performed in the apartment, minus any costs rendered necessary for repairs for damage, loss and/or cleaning.
For stays of between 1 and 29 nights, a security deposit of up to 200 euros may also be requested (in cash or credit card imprint) to cover any costs rendered necessary for repairs for damage, loss and/or cleaning.
As regards optional services (such as breakfast), payment shall be required by reception at the end of the stay, or at the end of each month for medium and long-term stays (more than 30 nights). The amount of credit accepted for this purpose by ALL SUITES APPART HOTEL La Teste de Buch is capped at 50 euros. A credit card number or cash deposit may be requested on arrival to guarantee payment of any options during the stay.
Should clients fail to pay any or all of the services from which they have benefited during their stay at ALL SUITES APPART HOTEL La Teste de Buch, GESTOCEANIDES reserves the right to hold them liable by instituting all necessary legal proceedings to recover its debt and, if necessary, have the apartment vacated immediately and without notice.

EXCEPTION: High season - SUMMER school holidays
-Any stay at the standard rate and special rate for 7 to 29 nights is subject to the payment of a 30% deposit of the full amount at the time of reservation.
-The balance is due no later than 15 days prior to the arrival date.  
-Subsequently, any reservations made fewer than 15 days prior to the arrival date are subject to full prepayment of the stay.
-Promotional rates with full prepayment can neither be cancelled, nor changed nor reimbursed as from the time of reservation.

Article 8 – RESERVATION CHANGES - EARLY DEPARTURE
The details of each reservation accepted by ALL SUITES APPART HOTEL La Teste de Buch shall be kept until the end of the rental period.
For any reservation changes, clients must contact the residence reception directly, on-site or by telephone (see contact details in article 3-1) before the following deadlines: up to 6 PM the day before arrival for stays of between 1 and 89 nights reserved at the standard rate, at least 48 hours beforehand for reservations at special rates for between 7 and 29 nights and between 30 and 89 nights and at least 15 days in advance for stays of 90 nights and over. Certain promotional rates with full prepayment can neither be cancelled, nor changed nor reimbursed.

Subject to availability and at the discretion of the residence, the length of stay can be revised upwards or downwards, with a subsequent change in price. It is hereby specified that if this change is requested by the client during the stay, the residence is not obliged to keep the client in the same apartment.
In the event of early departure in relation to the date specified at the time of reservation, the occupant must notify reception in advance and acknowledge that there may be an adjustment in the rental rate within the aforementioned periods. In cases of early departure, reception must be notified and the room must be vacated before noon in order to avoid a further night being invoiced. Certain special rates and periods of stay are subject to specific terms of sale and do not allow for early departure without incurring costs.
The client's invoice shall subsequently be revised and the applicable price shall be the price corresponding to the reassessed duration of the stay.
Under no circumstances may reservations be exchanged or sold on to a third party for whatever reason.

EXCEPTION: High season - SUMMER school holidays
-Any stay at the standard rate and special rate for 7 to 29 nights is subject to the payment of a 30% deposit of the full amount at the time of reservation.
-The balance is due no later than 15 days prior to the arrival date.  
-Subsequently, any reservations made fewer than 15 days prior to the arrival date are subject to full prepayment of the stay.
-Promotional rates with full prepayment can neither be cancelled, nor changed nor reimbursed as from the time of reservation.

Article 9 – WITHDRAWAL - CANCELLATION OF RESERVATIONS - FAILURE TO SHOW
Under article L 121-21-8 of the French Consumer Code, reservations in tourist residences such as the ALL SUITES APPART HOTEL La Teste de Buch are not subject to the legal 14-day withdrawal period. In particular, an apartment can be reserved for the same day.
A maximum cancellation period does however apply by convention, namely notification by the clients up to 6 PM the day before arrival for stays of between 1 and 89 nights reserved at the standard rate, at least 48 hours beforehand for reservations at special rates for between 7 and 29 nights and between 30 and 89 nights. For stays of 90 nights and over, the notice period required is 15 days. Certain promotional rates with full prepayment can neither be cancelled, nor changed nor reimbursed as from the time of reservation.

EXCEPTION: High season - SUMMER school holidays
the notice period required from clients is 30 days.
cancellation between 30 and 45 days prior to arrival, 10% of the amount of the stay shall be forfeited.
cancellation between 15 and 29 days prior to arrival, 20% of the amount of the stay shall be forfeited.
cancellation between 7 and 14 days prior to arrival, 30% of the amount of the stay shall be forfeited.
cancellation between 2 and 6 days prior to arrival, 50% of the amount of the stay shall be forfeited.
cancellation one day prior to arrival, 80% of the amount of the stay shall be forfeited.
in the event of clients failing to show or early departure before the scheduled end date of the state, the full amount of the stage shall be forfeited.
The date of effect of any cancellation shall be the date on which the Residence receives written confirmation thereof.

Clients that comply with these deadlines and terms of sale specific to the reserved rate shall not be obliged to pay any penalty to the ALL SUITES APPART HOTEL La Teste de Buch. As regards reservations accompanied by a deposit, this deposit shall be returned in full to the client (by cheque or bank transfer) within 30 working days of the date on which the residence registers the cancellation.
Certain promotional rates with full prepayment can neither be cancelled, nor changed nor reimbursed except in cases of proven force majeure (serious illness, death, natural catastrophes). For other cases, at the discretion of the residence management, only changes to the date of the stay may be granted (subject to availability at the same rate for the requested period).
However, for all cancellations of reservations made after the deadlines, the residence shall keep as compensation:
the deposit or full prepayment, in cases where prepayment was required, without the possibility of reimbursement.
an amount equal to the cost of the first night for reservations at the standard rate for between 1 and 89 nights.
As a result, the invoice already paid on site at the reception of the residence shall not be reimbursed and in the case of reservations made remotely, for which a credit card imprint was taken, the said amount shall be automatically deducted from the bank account to be debited.
      an amount equal to the cost of the first month of rental for reservations of 90 nights and over, in accordance with the criteria set out in advance.

As a result, the credit card number provided on site or remotely for imprints, shall be used to automatically deduct the said amount from the bank account to be debited.
If no cancellation has been received, failure to arrive on the agreed date shall be considered a "no-show", which shall also result in the residence keeping the deposit paid on reservation by the client, or the deduction of a penalty, as specified above.
The date of effect of any cancellation shall be the date on which this information is received by the reception of the residence; either directly on site or by telephone (see contact details in article 3-1).

Article 10 – OBLIGATIONS OF THE CLIENT DURING THE RENTAL PERIOD.  
As the furnished apartment provided for the client is in good state of repair, the said client in exchange undertakes to use the rented accommodation and its equipment in a prudent and responsible manner. The client must return the apartment in the same state of repair as when entering into the accommodation.
An inventory is provided on arrival. The resident must verify the accuracy and quality on arrival and notify the reception of any anomalies, missing or damaged items on the day after arrival.
The internal regulations of the ALL SUITES APPART HOTEL La Teste de Buch, which are displayed on site on arrival and available for consultation at any time throughout the stay, are enforceable as regards clients and must therefore be complied with in a prudent and responsible manner by all clients. Failure to comply with the internal regulations shall be a cause for early termination of the rental agreement, with the residence reserving the right to have the apartment vacated in the event of a serious breach of any of the conditions contained therein.  
Clients are advised that during the rental period, residence staff have the possibility of entering the apartment at any time, if necessary, not only for maintenance purposes, but also for on serious safety grounds.
Under no circumstances may clients change the system for accessing the apartment.
On departure of the resident, the inventory and state of cleanliness of the apartment will be verified by residence staff. Any items missing from the inventory or damage/deterioration caused in the apartment by the client shall be invoiced to the said client.

Article 11 – TERMINATION SANCTION - NON RENEWAL BY THE CLIENT
The rental agreement shall be automatically terminated, without the need for any formalities or notice period, if the client fails to perform any of its obligations, or in the event of abnormal and/or inappropriate behaviour which may disturb the stay of other occupants.
The clients must immediately leave the premises and may be expelled, if necessary, with the assistance of law enforcement authorities.

Article 12 – LIABILITY OF THE RESIDENCE
The ALL SUITES APPART HOTEL La Teste de Buch, which meets the requirements of articles L321-1 et seq. of the French Tourism Code, is bound to guarantee compliance of the services offered, by virtue of articles L212-1 et seq. of the French Consumer Code (except for photos and other graphic reproductions presented on the website "www.allsuites-apparthotel.com" which are not contractual).
The provisions of articles 1952 et seq. of the French Civil Code relating in particular to indirect damage are not however enforceable upon it, as it is a tourist residence and not a hotel.
Its liability cannot however be invoked in the event of failure to fulfil or improperly fulfilling the terms of reservation rental which is related to cases of force majeure, acts by third parties or the clients themselves.
In the event of a complaint, clients can contact the residence either directly at the reception, or by telephone, or in writing by email or fax (see contact details in article 3-1).

Article 13 – SETTLEMENT OF DISPUTES
In general, any disputes between parties, for which all prior attempts at an amicable settlement have failed, may be decided by the courts, with these General Terms of Sale being governed by French law, in consideration of applicable regulations.
Any client who fails to comply with or manifestly breaches any of the aforementioned provisions shall be liable for civil and/or criminal sanctions, under which the Company operating the residence (GESTOCEANIDES) reserves the right for any purpose to bring the matter before the relevant courts, which shall in principle be the courts of the place of residence of the establishment (except in cases of special attribution), notwithstanding multiple defendants, the introduction of third parties or provisional orders.
In the event of one of these provisions being deemed illegal or unenforceable by a legal ruling, the other provisions shall remain applicable and enforceable.

Article 14- STANDARD RATES 2015

 


Hôtel All Suites Le Teich

General Terms of Sale :

Article 1 – LEGAL INFORMATION

- THE "ALL SUITES APPART HOTEL" TRADE NAME
Operated by the company GESTHOTEICH, "All Suites Appart Hotel" is a trade name used under the ALL SUITES APPART HOTEL trademark, registered by SAS FONCIERE PICHET on 20 September 2011.
It is protected by all French and international legislation applicable to intellectual property and trademark law.

- THE COMPANY
GESTHOTEICH, 100% owned by SAS ALL SUITES APPART HOTEL, itself 100% owned by SA FINANCIERE PICHET, is a company specialised in the rental of furnished accommodation for hotel and leisure purposes.

A Limited Liability Company (S.A.R.L.), with capital of 7,500.00 euros (NAF Code: 5510Z), registered in the Bordeaux trade and companies register under no. 504 635 582, GESTHOTEICH is domiciled in this capacity at the head office located at 20,24 Avenue de Canteranne 33608 PESSAC Cedex (Tel: 05 56 07 47 00 - Fax: 05 56 07 77 25).

- THE INTERNET SITE
The ″www.allsuites-apparthotel.com″ website is owned by the company PROMOTION PICHET (formally GROUPE PATRICE PICHET) which operates the said site with other companies under the trademark, namely MACACHA, GESTSAINTEX, GESTLAC, GESTOCEANIDES, GESTPARKWAY, GESTDUNKERQUE, GESTORLY, GESTPESSAC and GESTLEROI, and reserves the benefit of all related rights.

SITE EDITOR
Service Webmarketing KARIBA
20-24 Avenue de Canteranne
33608 PESSAC Cedex
Tel: 05.56.47.07.00 / Fax: 05.56.47.77.25

SITE HOST
Oxalide
RCS B 433 507 787
25, boulevard de Strasbourg
75010 PARIS

PUBLICATION DIRECTOR
Mr Yann GOENVEC – Marketing & Communication Director

EDITORS/WEBMASTERS
Mr Maxime MARIO, Webmarketing project manager

Article 2 – ACCOMMODATION SERVICE AND REGULATIONS
2-1. ALL SUITES Le Teich is a three-star hotel, offering rooms for long or short-term periods, for business or leisure purposes.
2-2. All ALL SUITES Le Teich hotel clients are deemed to have read and understood these General Terms of Sale at the time of renting the room and unreservedly accept them.
For this purpose, clients are presumed to have full guarantees for the legal capacity of entering into contracts.
The reserving party is solely responsible for the choice of rental conditions, whether the reservation has been made on its own behalf or on the behalf and in the interest of another party. The reserving party also expressly declares, by accepting these General Terms of Sale, that it is not acting on fraudulent grounds.
All reservation contracts involving the temporary rental of a room in the ALL SUITES Le Teich hotel is subject to hotel regulations and those stipulated in article 12 below.
The resident may not invoke any legal provisions applicable to housing leases, in particular those regarding the maintenance of premises, with any domiciliation in the hotel, for private or business purposes, being strictly prohibited.

Article 3 – CONTACT DETAILS OF THE HOTEL AND OPENING TIMES
3-1. Location - Contact details
Address: 7 Rue Copernic à LE TEICH (33470) France
Contacts: Tel: 05.56.22.08.08. / Fax: 05.56.22.08.09. / Mail: leteich@allsuites-hotel.com
3-2. Opening times
The opening times of the ALL SUITES Le Teich hotel are as follows:
January to April and October to December: from Monday to Saturday 7 AM to 9 PM and Sunday 7 AM to 2 PM
May, June and September: from Monday to Sunday 7 AM to 9 PM
July and August: from Monday to Saturday 7 AM to 00:30 AM and Sunday 7 AM to 9 PM
Outside of these opening hours, an automatic machine enables clients to reserve a room with a bank card and access the hotel 24/7 (subject to availability)

In order to fulfil the formalities required for entering the accommodation, all clients must arrive at reception:
January to April and October to December: from Monday to Saturday 2 PM to 9 PM For Sundays, please contact reception beforehand.
May, June and September: from Monday to Sunday 2 PM to 9 PM
July and August: from Monday to Saturday 2 PM to 00:30 AM and Sunday 2 PM to 9 PM.
Latest checkout time is 12 noon.

Article 4 – RESERVATION PROCEDURE
Rooms in the ALL SUITES Le Teich hotel can be reserved directly at reception, on site or by telephone, or on-line via the "www.allsuites-apparthotel.com" website by completing the form provided for this purpose.
Reservations made by clients are only valid on reception of written confirmation from the hotel. This confirmation shall be issued subject to two criteria: firstly, availability of the type of room and for the period requested by the client and secondly, effective performance of the (pre)payment procedure (deposit or full payment of the price on reservation - see article 7 below).
Steps for reserving accommodation are as follows:
-    On-site reservations: the hotel reception fills out a reservation form with the client, including the internal regulations of the premises in the annex, detailing the client's personal name and address, the type of accommodation and length of stay required. This document is then signed by the reserving party and is therefore enforceable "as-is", along with the annex(es). A bank card number (imprint or debit according to the type of rate reserved), or any other payment methods accepted by the residence to guarantee the reservation, is requested from the client.

If the client is reserving for the same day, the keys are provided and the clients may immediately enter the premises once they have paid for the stay in full.
-    Telephone reservations:  
1.The reception of the ALL SUITES Le Teich hotel can be contacted on the following number: 05.56.22.08.08. (price of a local call, no premium rates apply depending on the telecom provider's conditions), or via a call centre available on: 0 800 33 9000.
2.The receptionist or telephone operator registers the personal contact details of the client (last name, first name, address, telephone number, email address), the type of room and period requested, in addition to any optional extra services, such as breakfast.  
3.Clients are requested to provide a bank card number to guarantee the reservation (imprint or debit, depending on the type of rate reserved)
4.Within approximately 24 hours, the client will then receive a confirmation email (or letter or fax, if applicable), specifying that their request criteria have been registered and that the request has therefore been accepted.
-Reservations made remotely via the "www.allsuites-apparthotel.com" website:
1.A special form must be filled in on-line by the client, including details such as last name, first name, address, telephone number, email address, the type of room and period requested, in addition to any optional extra services, such as breakfast.  
2.Clients must provide a bank card number to guarantee the reservation (imprint or debit, depending on the type of rate)
3.Within approximately 24 hours, the client will then receive a confirmation email specifying that their request criteria have been registered and that the request has therefore been accepted.
In all cases if the guarantee is solely by credit card number, the reservation will be valid once the card has been verified (imprint taken), without any automatic debit.

Any reservations accepted by the All Suites Le Teich hotel without a credit card number, deposit or prepayment as a guarantee will be kept until the option date provided at the time of the initial reservation. If the option is not confirmed, the reservation will be automatically cancelled.
For reservations made remotely, clients will receive a further e-mail (in exceptional cases, if no other option is available, by letter or fax for telephone reservations) within 72 hours of requesting the reservation, informing them whether or not the ALL SUITES Le Teich hotel will be able to welcome them due to the availability of the type of room and period requested. In cases of unavailability, reservations cannot be accepted.
A deposit of 30% must be paid for group reservations (reservations involving at least 10 rooms with or without the rental of meeting rooms, catering services, etc., made by the same entity for business seminars or stays) on confirmation on the date established by the residence. The balance is due at least one month prior to the arrival date. Partial cancellation of no more than 10% of the reserved rooms is possible without penalties up to 3 days before the date of arrival. More restrictive conditions may apply during busy periods (summer, trade fairs, special events, etc.).
Article 5 – PERSONAL DATA MANAGEMENT
5-1. Under the data protection law no.78-17 (amended) of 6 January 1978 and law no. 2004-575 of 21 June 2004 relating to confidence in the digital economy, personal data concerning clients may be subject to computer processing exclusively by the KARIBA Marketing Department on behalf of GESTHOTEICH.
Data collected and then processed by this company is the data that clients have voluntarily provided as part of their reservation, by telephone or on the website registration form. Data collected automatically by the website consists of IP addresses, to the exclusion of any other.
Clients are informed that the website may use cookies.
Client data shall not be communicated to any third parties, except if this has been expressly agreed to by the client at the time of registration. Clients are however informed that this data may be disclosed by application of a law, regulation or by virtue of a regulatory or court decision or, if necessary, for the purposes of GESTHOTEICH preserving its rights and interests, as well as those of ALL SUITES APPART HOTEL.
By virtue of the rights to access, correct and delete personal data, clients may contact the website manager, by post, telephone/fax or email as follows:

Service Marketing KARIBA
20-24 Avenue de Canteranne
33608 PESSAC Cedex France
Tel: 05.56.47.07.00 / Fax: 05.56.47.77.25.
    

In the event of a correction, clients may request a copy of the corrected information.

Client data is kept for the period strictly necessary for performing the purposes set out in these Terms of Sale.
5-2. The automated processing of data, including the management of email addresses of website users has been the subject of a prior declaration to the Commission Nationale Informations et Libertés (C.N.I.L.), which issued a receipt no. 1507776 on 18/05/2011.
Article 6 – PRICE
Prices provided are in euros and include all taxes at the rate in force on the day of registering the rental request, subject to the potential application of currency exchange costs for reservations made from countries located outside of the Eurozone.
They only include the provision of a room with water and electricity. They do not include tourist tax or any optional services.
The prices of rooms and other services are revised and applied on 1 January each year.
Prices may be consulted at any time by clients and are on display both in the hotel and on the website "www.allsuites-apparthotel.com".
The price grid for the present year is joined as an annex to these General Terms of Sale.
This may be revised during the year (without notice and at the sole initiative of GESTHOTEICH).
The contractual price is that in force on the day of making the rental request.

Article 7 – PAYMENT TERMS and CONDITIONS
To be accepted, the reservation must be guaranteed by a valid credit card issued by an establishment of repute* and/or have been the subject of a prior credit agreement with the ALL SUITES APPART HOTEL (following an agreement between the related banks), and be preceded, depending on the case, by either a minimum deposit or full prepayment of the reservation.
Payments made directly at the reception of the ALL SUITES Le Teich hotel are allowed in cash (except foreign currency), bank cheque/accredited holiday cheques or credit card. Payments made remotely (via telephone enquiries or the website) are only allowed by credit card.
Payments made remotely are accepted via the secured Paybox system (multi-bank module) that uses the SSL (Secure Socket Layer) protocol to ensure the banking information is encrypted by software and that no third parties can access it whilst it is being carried through the network. Using this system, the client's account is automatically debited following authorisation by the bank, which will determine whether the account to be debited contains sufficient funds.
As the stay is invoiced on arrival of the client, prepayment may nevertheless be demanded at the time of reservation according to the envisaged length of stay and rate type:

-For stays of between 1 and 89 nights at the standard rate, reservations are subject to the client providing a credit card number. At this stage, only an imprint of the card will be taken, without any automatic debit. For reservations on site at reception, the reservation may be guaranteed by any other accepted payment method.
-For all stays reserved at promotional rates, please refer to the special terms of sale (deposits, full prepayment, etc.) provided on our website http://www.allsuites-apparthotel.com/. Payments shall be made at hotel reception for reservations made on site, or debited via the bank card reservations made remotely;
-For all reservations at the special rate for between 4 and 89 nights: a 30% deposit of the total price of the stay is required. Payments shall be made at hotel reception for reservations made on site, or debited via the bank card reservations made remotely;

In all cases, the total (remaining) price of the stay shall be invoiced by the Le Teich hotel reception on the client's arrival; taking into account, accordingly, any deposits already paid, which shall then be deducted from the overall invoice to be paid.

*The following credit cards are accepted: Carte bleue, Visa, MasterCard and American Express.

7-1. Payment of a deposit or full prepayment at the time of reservation
For all reservations at the special rate for between 4 and 89 nights: a 30% deposit of the total price of the rental is required.
Some promotional rates may be subject to partial or full reservation prepayment.
The amount of the deposit or full prepayment shall be automatically debited following provision by the client of the credit card number of the bank account to be debited. Except in the case of a technical error or the impossibility to successfully perform the transaction due to insufficient funds in the bank account concerned, the reservation request shall be simultaneously validated downstream of the aforementioned Paybox system.
If the required deposit cannot be obtained, the reservation cannot be registered.
For reservations made remotely by telephone or via the website "www.allsuites-apparthotel.com": once authorisation has been received from the bank to obtain the deposit due, the client will receive an email within 24 hours (in exceptional cases, if no other option is available, by letter or fax or telephone reservations) confirming registration of their rental request.
In the case of deposits, the amount obtained shall be deducted from the overall invoice to be paid by the client at the reception of the hotel at the time of entering the accommodation.
In the case of cancellation of the reservation (see article 9 below):
1.    by the client, payments made may be returned, depending on the advance notice of cancellation provided for the hotel and the terms of sale specific to the reserved rate;
2.    by the hotel, due to unavailability of the type of accommodation requested for the period stipulated by the client, alternative accommodation shall be proposed or the deposit shall be returned in full to the client within 30 days of receiving notification of the cancellation (at the choice of the client).

7-2. Payment of the rental balance. Security deposit.
For all stays at the standard rate at the ALL SUITES Le Teich hotel, the price of the stay shall be invoiced in full by reception on arrival of the client.  
For all stays at the special rate for between 7 and 89 nights, the client shall be bound to pay the corresponding invoice on arrival, minus the amount of the deposit already paid at the time of reservation.
In cases where it has been agreed that payment of the client's stay shall be paid by a company having entered into a commercial agreement with ALL SUITES APPART HOTEL or GESTHOTEICH, the client shall be held personally liable for the said payment in the event of the company defaulting.
A security deposit of up to 200 euros may also be requested (in cash or credit card imprint) to cover any costs rendered necessary for repairs for damage, loss and/or cleaning.
As regards optional services (such as breakfast), payment shall be required by reception at the end of the stay. The amount of credit accepted for this purpose by ALL SUITES Le Teich hotel is capped at 50 euros. A credit card number or cash deposit may be requested on arrival to guarantee payment of any options during the stay.
Should clients fail to pay any or all of the services from which they have benefited during their stay at ALL SUITES Le Teich hotel, GESTHOTEICH reserves the right to hold them liable by instituting all necessary legal proceedings to recover its debt and, if necessary, have the room vacated immediately and without notice.

Article 8 – RESERVATION CHANGES - EARLY DEPARTURE
The details of each reservation accepted by ALL SUITES Le Teich hotel shall be kept until the end of the rental period.
For any reservation changes, clients must contact the hotel reception directly, on-site or by telephone (see contact details in article 3-1) before the following deadlines: up to 6 PM the day before arrival for stays of between 1 and 89 nights reserved at the standard rate and at least 48 hours beforehand for reservations at special rates for between 4 and 89 nights. Certain promotional rates with full prepayment can neither be cancelled, nor changed nor reimbursed.

Subject to availability and at the discretion of the hotel, the length of stay can be revised upwards or downwards, with a subsequent change in price. It is hereby specified that if this change is requested by the client during the stay, the hotel is not obliged to keep the client in the same room.
In the event of early departure in relation to the date specified at the time of reservation, the occupant must notify reception in advance and acknowledge that there may be an adjustment in the rental rate within the aforementioned periods. In cases of early departure, reception must be notified and the room must be vacated before noon in order to avoid a further night being invoiced. Certain special rates and periods of stay are subject to specific terms of sale and do not allow for early departure without incurring costs.
The client's invoice shall subsequently be revised and the applicable price shall be the price corresponding to the reassessed duration of the stay.
Under no circumstances may reservations be exchanged or sold on to a third party for whatever reason.
 
Article 9 – WITHDRAWAL - CANCELLATION OF RESERVATIONS - FAILURE TO SHOW
Under article L 121-21-8 of the French Consumer Code, reservations in tourist residences such as the ALL SUITES Le Teich type hotels are not subject to the legal 14-day withdrawal period. In particular, a room can be reserved for the same day.
A maximum cancellation period does however apply by convention, namely notification by the clients up to 6 PM the day before arrival for stays of between 1 and 89 nights reserved at the standard rate, at least 48 hours beforehand for reservations at special rates for 4 and 89 nights. Certain promotional rates with full prepayment can neither be cancelled, nor changed nor reimbursed as from the time of reservation.

Clients that comply with these deadlines and terms of sale specific to the reserved rate shall not be obliged to pay any penalty to the ALL SUITES Le Teich hotel. As regards reservations accompanied by a deposit, this deposit shall be returned in full to the client (by cheque or bank transfer) within 30 working days of the date on which the hotel registers the cancellation.
Certain promotional rates with full prepayment can neither be cancelled, nor changed nor reimbursed except in cases of proven force majeure (serious illness, death, natural catastrophes). For other cases, at the discretion of the residence management, only changes to the date of the stay may be granted (subject to availability at the same rate for the requested period).
However, for all cancellations of reservations made after the deadlines, the hotel shall keep as compensation:
the deposit or full prepayment, in cases where prepayment was required, without the possibility of reimbursement.
an amount equal to the cost of the first night for reservations at the standard rate for between 1 and 89 nights.
As a result, the invoice already paid on site at the reception of the hotel shall not be reimbursed and in the case of reservations made remotely, for which a credit card imprint was taken, the said amount shall be automatically deducted from the bank account to be debited.

As a result, the credit card number provided on site or remotely for imprints, shall be used to automatically deduct the said amount from the bank account to be debited.
If no cancellation has been received, failure to arrive on the agreed date shall be considered a "no-show", which shall also result in the hotel keeping the deposit paid on reservation by the client, or the deduction of a penalty, as specified above.
The date of effect of any cancellation shall be the date on which this information is received by the hotel reception; either directly on site or by telephone (see contact details in article 3-1).

Article 10 – OBLIGATIONS OF THE CLIENT DURING THE RENTAL PERIOD.  
As the room provided for the client is in good state of repair, the said client in exchange undertakes to use the rented accommodation and its equipment in a prudent and responsible manner. The client must return the room in the same state of repair as when entering into the accommodation.
The internal regulations of the ALL SUITES Le Teich hotel, which are displayed on site on arrival and available for consultation at any time throughout the stay, are enforceable as regards clients and must therefore be complied with in a prudent and responsible manner by all clients. Failure to comply with the internal regulations shall be a cause for early termination of the rental agreement, with the hotel reserving the right to have the room vacated in the event of a serious breach of any of the conditions contained therein.  
In addition, in the event of any anomalies, missing or damaged items, as a result of their own action or not, clients must notify reception as soon as they are stated during the stay or, if applicable, no later than on departure. If no information in this matter is received, clients' liability may be sought.
Clients are advised that during the rental period, hotel staff have the possibility of entering the apartment at any time, if necessary, not only for maintenance purposes, but also for on serious safety grounds.
Under no circumstances may clients change the system for accessing the room.
Any items missing from the inventory or damage/deterioration caused in the apartment by the client shall be invoiced to the said client.

Article 11 – TERMINATION SANCTION - NON RENEWAL BY THE CLIENT
The rental shall be automatically terminated, without the need for any formalities or notice period, if the client fails to perform any of its obligations, or in the event of abnormal and/or inappropriate behaviour which may disturb the stay of other occupants.
The clients must immediately leave the premises and may be expelled, if necessary, with the assistance of law enforcement authorities.

Article 12 – LIABILITY OF THE HOTEL
The ALL SUITES Le Teich hotel, which meets the requirements of articles 1952 to 1954, notably regarding indirect damage is bound to guarantee compliance of the services offered, by virtue of articles L212-1 et seq. of the French Consumer Code (except for photos and other graphic reproductions presented on the website "www.allsuites-apparthotel.com" which are not contractual).
Its liability cannot however be invoked in the event of failure to fulfil or improperly fulfilling the terms of reservation rental which is related to cases of force majeure, acts by third parties or the clients themselves.
In the event of a complaint, clients can contact the hotel either directly at the reception, or by telephone, or in writing by email or fax (see contact details in article 3-1).

Article 13 – SETTLEMENT OF DISPUTES
In general, any disputes between parties, for which all prior attempts at an amicable settlement have failed, may be decided by the courts, with these General Terms of Sale being governed by French law, in consideration of applicable regulations.
Any client who fails to comply with or manifestly breaches any of the aforementioned provisions shall be liable for civil and/or criminal sanctions, under which the Company operating the hotel (GESTHOTEICH) reserves the right for any purpose to bring the matter before the relevant courts, which shall in principle be the courts of the place of residence of the establishment (except in cases of special attribution), notwithstanding multiple defendants, the introduction of third parties or provisional orders.
In the event of one of these provisions being deemed illegal or unenforceable by a legal ruling, the other provisions shall remain applicable and enforceable.

Article 14- STANDARD RATES 2015

 


All Suites Appart Hôtel Pau

General Terms of Sale :

Article 1 – LEGAL INFORMATION

- THE "ALL SUITES APPART HOTEL" TRADE NAME
Operated by the company GESTPARKWAY, "All Suites Appart Hotel" is a trade name used under the ALL SUITES APPART HOTEL trademark, registered by SAS FONCIERE PICHET on 20 September 2011.
It is protected by all French and international legislation applicable to intellectual property and trademark law.

- THE COMPANY
GESTPARKWAY, 100% owned by SAS ALL SUITES APPART HOTEL, itself 100% owned by SA FINANCIERE PICHET, is a company specialised in the rental of furnished accommodation for hotel and leisure purposes.

A Limited Liability Company (S.A.R.L.), with capital of 7,500.00 euros (NAF Code: 5520Z), registered in the Bordeaux trade and companies register under no. 517 889 572, GESTPARKWAY is domiciled in this capacity at the head office located at 20,24 Avenue de Canteranne 33608 PESSAC Cedex (Tel: 05 56 07 47 00 - Fax: 05 56 07 77 25).

- THE INTERNET SITE
The ″www.allsuites-apparthotel.com″ website is owned by the company PROMOTION PICHET (formally GROUPE PATRICE PICHET) which operates the said site with other companies under the trademark, namely MACACHA, GESTSAINTEX, GESTLAC, GESTOCEANIDES, GESTHOTEICH, GESTPARKWAY, GESTDUNKERQUE, GESTORLY, GESTPESSAC and GESTLEROI, and reserves the benefit of all related rights.

SITE EDITOR
Service Webmarketing KARIBA
20-24 Avenue de Canteranne
33608 PESSAC Cedex
Tel: 05.56.47.07.00 / Fax: 05.56.47.77.25

SITE HOST
Oxalide
RCS B 433 507 787
25, boulevard de Strasbourg
75010 PARIS

PUBLICATION DIRECTOR
Mr Yann GOENVEC – Marketing & Communication Director

EDITORS/WEBMASTERS
Mr Maxime MARIO, Webmarketing project manager

Article 2 – ACCOMMODATION SERVICE AND REGULATIONS
2-1. ALL SUITES APPART HOTEL Pau is a three-star tourist residence, offering furnished apartments for rent, for long or short-term periods, for business or leisure purposes.
ALL SUITES APPART HOTEL Pau offers accommodation of studio type, fitted with the equipment necessary for temporary accommodation, with personal and collective services also available to clients on an optional basis.
2-2. All ALL SUITES APPART HOTEL Pau clients are deemed to have read and understood these General Terms of Sale at the time of renting the furnished apartment and unreservedly accept them.
For this purpose, clients are presumed to have full guarantees for the legal capacity of entering into contracts.
The reserving party is solely responsible for the choice of rental conditions, whether the reservation has been made on its own behalf or on the behalf and in the interest of another party. The reserving party also expressly declares, by accepting these General Terms of Sale, that it is not acting on fraudulent grounds.
All reservation contracts involving the temporary rental of a furnished apartment in the ALL SUITES APPART HOTEL Pau residence is subject to Tourist Residence regulations (see article 12 below).
The resident may not invoke any legal provisions applicable to housing leases, in particular those regarding the maintenance of premises, with any domiciliation in the residence, for private or business purposes, being strictly prohibited.

Article 3 – CONTACT DETAILS OF THE RESIDENCE AND OPENING TIMES
3-1. Location - Contact details
Address: 4 Rue de Tiredous, Pau (64000)
Contacts: Tel: 05 59 71 77 77 / Email: pau@allsuites-appart.com
3-2. Opening times
The opening times of the ALL SUITES APPART HOTEL Pau are as follows:
From Monday to Friday: Open from 7 AM to 8 PM (except during the Christmas holidays: 8 AM to 7 PM)
Weekends and public holidays: Saturdays and Sundays from 8 AM to 12 noon and from 2 PM to 7 PM

In order to fulfil the formalities required for entering the accommodation, all clients must arrive at reception between 2 PM and 7 PM.
Checkout time is up to 12 noon (except public holidays and weekends, when it is 11 AM)

Article 4 – RESERVATION PROCEDURE
Furnished apartments in the ALL SUITES APPART HOTEL Pau residence can be reserved directly at reception, on site or by telephone, or on-line via the "www.allsuites-apparthotel.com" website by completing the form provided for this purpose.
Reservations made by clients are only valid on reception of written confirmation from the residence. This confirmation shall be issued subject to two criteria: firstly, availability of the type of apartment and for the period requested by the client and secondly, effective performance of the (pre)payment procedure (deposit or full payment of the price on reservation - see article 7 below).
Steps for reserving accommodation are as follows:
- On-site reservations: the residence reception fills out a reservation form with the client, including the internal regulations of the premises in the annex, detailing the client's personal name and address, the type of accommodation and length of stay required. This document is then signed by the reserving party and is therefore enforceable "as-is", along with the annex(es). A bank card number (imprint or debit according to the type of rate reserved), or any other payment methods accepted by the residence to guarantee the reservation, is requested from the client.

If the client is reserving for the same day, the keys are provided and the clients may immediately enter the premises once they have paid for the stay in full.
-    Telephone reservations:  
1.The reception of the ALL SUITES APPART HOTEL Pau residence can be contacted on the following number:
05 59 71 77 77. (price of a local call, no premium rates apply depending on the telecom provider's conditions), or via a call centre available on: 0 800 33 9000.
2.The receptionist or telephone operator registers the personal contact details of the client (last name, first name, address, telephone number, email address), the type of apartment and period requested, in addition to any optional extra services, such as breakfast.  
3.Clients are requested to provide a bank card number to guarantee the reservation (imprint or debit, depending on the type of rate reserved)
4.Within approximately 24 hours, the client will then receive a confirmation email (or letter or fax, if applicable), specifying that their request criteria have been registered and that the rental request has therefore been accepted.
-Reservations made remotely via the "www.allsuites-apparthotel.com" website:
1.A special form must be filled in on-line by the client, including details such as last name, first name, address, telephone number, email address, the type of apartment and period requested, in addition to any optional extra services, such as breakfast.  
2.Clients must provide a bank card number to guarantee the reservation (imprint or debit, depending on the type of rate)
3.Within approximately 24 hours, the client will then receive a confirmation email specifying that their request criteria have been registered and that the rental request has therefore been accepted.
In all cases if the guarantee is solely by credit card number, the reservation will be valid once the card has been verified (imprint taken), without any automatic debit.

Any reservations accepted by the All Suites Appart Hôtel Pau without a credit card number, deposit or prepayment as a guarantee will be kept until the option date provided at the time of the initial reservation. If the option is not confirmed, the reservation will be automatically cancelled.
For reservations made remotely, clients will receive a further e-mail (in exceptional cases, if no other option is available, by letter or fax for telephone reservations) within 72 hours of requesting the reservation, informing them whether or not the ALL SUITES APPART HOTEL Pau will be able to welcome them due to the availability of the type of accommodation and period requested. In cases of unavailability, rental requests cannot be accepted.
Specific rules apply to rental requests for more than 90 nights. These are classified as long stays that may benefit from special prices based on fixed prices, such as "3-month rates" or "6-month rates". Once the rental request has been completed, long-stay clients must also fill in a special application form (Download the form from http://www.allsuites-apparthotel.com/CGR) and provide the residence with certain documents proving their personal and professional situation as a financial guarantee for rentals of more than three months. In this case and on an exceptional basis, no deposit shall be required at the pre-reservation stage. Clients are however duly informed that their rental request shall only be confirmed once their application form has been validated by the ALL SUITES APPART HOTEL Pau.
A deposit of 30% must be paid for group reservations (reservations involving at least 10 rooms with or without the rental of meeting rooms, catering services, etc., made by the same entity for business seminars or stays) on confirmation on the date established by the residence. The balance is due at least one month prior to the arrival date. Partial cancellation of no more than 10% of the reserved rooms is possible without penalties up to 3 days before the date of arrival. More restrictive conditions may apply during busy periods (summer, trade fairs, special events, etc.).
Article 5 – PERSONAL DATA MANAGEMENT
5-1. Under the data protection law no.78-17 (amended) of 6 January 1978 and law no. 2004-575 of 21 June 2004 relating to confidence in the digital economy, personal data concerning clients may be subject to computer processing exclusively by the KARIBA Marketing Department on behalf of GESTPARKWAY.
Data collected and then processed by this company is the data that clients have voluntarily provided as part of their reservation, by telephone or on the website registration form. Data collected automatically by the website consists of IP addresses, to the exclusion of any other.
Clients are informed that the website may use cookies.
Client data shall not be communicated to any third parties, except if this has been expressly agreed to by the client at the time of registration. Clients are however informed that this data may be disclosed by application of a law, regulation or by virtue of a regulatory or court decision or, if necessary, for the purposes of GESTPARKWAY preserving its rights and interests, as well as those of ALL SUITES APPART HOTEL.
By virtue of the rights to access, correct and delete personal data, clients may contact the website manager, by post, telephone/fax or email as follows:

Service Marketing KARIBA
20-24 Avenue de Canteranne
33608 PESSAC Cedex France
Tel: 05.56.47.07.00 / Fax: 05.56.47.77.25.
    

In the event of a correction, clients may request a copy of the corrected information.

Client data is kept for the period strictly necessary for performing the purposes set out in these Terms of Sale.
5-2. The automated processing of data, including the management of email addresses of website users, has been the subject of a prior declaration to the Commission Nationale Informations et Libertés (C.N.I.L.), which issued a receipt no. 1507776 on 18/05/2011.
Article 6 – PRICE
Prices provided are in euros and include all taxes at the rate in force on the day of registering the rental request, subject to the potential application of currency exchange costs for reservations made from countries located outside of the Eurozone.
They only include the provision of a furnished apartment with water and electricity. They do not include tourist tax or any optional services.
The prices of apartments and other services are revised and applied on 1 January each year.
Prices may be consulted at any time by clients and are on display both in the residence and on the website "www.allsuites-apparthotel.com".
The price grid for the present year is joined as an annex to these General Terms of Sale.
This may be revised during the year (without notice and at the sole initiative of GESTPARKWAY).
The contractual price is that in force on the day of making the rental request.

Article 7 – PAYMENT TERMS and CONDITIONS
To be accepted, the reservation must be guaranteed by a valid credit card issued by an establishment of repute* and/or have been the subject of a prior credit agreement with the ALL SUITES APPART HOTEL (following an agreement between the related banks), and be preceded, depending on the case, by either a minimum deposit or full prepayment of the reservation.
Payments made directly at the reception of the Pau residence are allowed in cash (except foreign currency), bank cheque/accredited holiday cheques or credit card. Payments made remotely (via telephone enquiries or the website) are only allowed by credit card.
Payments made remotely are accepted via the secured Paybox system (multi-bank module) that uses the SSL (Secure Socket Layer) protocol to ensure the banking information is encrypted by software and that no third parties can access it whilst it is being carried through the network. Using this system, the client's account is automatically debited following authorisation by the bank, which will determine whether the account to be debited contains sufficient funds.
As the stay is invoiced on arrival of the client, prepayment may nevertheless be demanded at the time of reservation according to the envisaged length of stay and type of rate:

-For stays of between 1 and 89 nights at the standard rate, reservations are subject to the client providing a credit card number. At this stage, only an imprint of the card will be taken, without any automatic debit. For reservations on site at reception, the reservation may be guaranteed by any other accepted payment method.
-For all stays reserved at promotional rates, please refer to the special terms of sale (deposits, full prepayment, etc.) provided on our website http://www.allsuites-apparthotel.com/. Payments shall be made at reception of the residence for reservations made on site, or debited via the bank card reservations made remotely;
-For all reservations at the special rate for between 7 and 29 nights: a 30% deposit of the total price of the rental is required. Payments shall be made at reception of the residence for reservations made on site, or debited via the bank card reservations made remotely;
-For all reservations at the special rate for between 30 and 89 nights: a 20% deposit of the amount of the first month of the rental is required. Payments shall be made at reception of the residence for reservations made on site, or debited via the bank card reservations made remotely.
-For all stays of 90 nights and over: no deposit shall be required at the pre-reservation stage, as this is guaranteed by the production of certain official documents (see the list of documents required in article 4 above) by the client. Joint surety may be required as a financial guarantee.
If these requirements are not met, ALL SUITES APPART HOTEL Pau reserves the right to request advance payment from the client for the three first months of rental.  
Whether reservations are made directly on site or remotely (by telephone or the Internet), clients must always provide their credit card number for imprint.

In all cases, the total (remaining) price of the stay shall be invoiced by the reception of the Pau residence on the client's arrival; taking into account, accordingly, any deposits already paid, which shall then be deducted from the overall invoice to be paid.

*The following credit cards are accepted: Carte bleue, Visa, MasterCard and American Express.

7-1. Payment of a deposit or full prepayment at the time of reservation
For the special rate for between 7 and 29 nights, the deposit, corresponding to 30% of the total price of the stay or 20% of the first month of rental for the special rate for between 30 and 89 nights, must be paid on the day of reservation.
Some promotional rates may be subject to partial or full reservation prepayment.
The amount of the deposit or full prepayment shall be automatically debited following provision by the client of the credit card number of the bank account to be debited. Except in the case of a technical error or the impossibility to successfully perform the transaction due to insufficient funds in the bank account concerned, the reservation request shall be simultaneously validated downstream of the aforementioned Paybox system.
If the required deposit cannot be obtained, the reservation cannot be registered.
For reservations made remotely by telephone or via the website "www.allsuites-apparthotel.com": once authorisation has been received from the bank to obtain the deposit due, the client will receive an email within 24 hours (in exceptional cases, if no other option is available, by letter or fax or telephone reservations) confirming registration of their rental request.
In the case of deposits, the amount obtained shall be deducted from the overall invoice to be paid by the client at the reception of the residence at the time of entering the accommodation.
In the case of cancellation of the reservation (see article 9 below):
1.by the client, payments made may be returned, depending on the advance notice of cancellation provided for the residence and the terms of sale specific to the reserved rate;
2.by the residence, due to unavailability of the type of accommodation requested for the period stipulated by the client, alternative accommodation shall be proposed or the deposit shall be returned in full to the client within 30 days of receiving notification of the cancellation (at the choice of the client).

7-2. Payment of the rental balance. Security deposit.
For all stays at the standard rate at the ALL SUITES APPART HOTEL Pau, the price of the stay shall be invoiced in full by reception on arrival of the client.  
For all stays at the special rate for between 7 and 29 nights, the client shall be bound to pay the corresponding invoice on arrival, minus the amount of the deposit already paid at the time of reservation.
For all stays at the special rate for between 30 and 89 nights, the monthly invoice shall be drawn up by the reception of the residence for the client and must be paid between the first and fifth working day of each month of rental: minus, for the first month, the amount of the deposit paid at the time of reservation.
For all stays of 90 nights and over, invoices shall be drawn up on a monthly basis. Clients must pay these invoices at reception of the residence between the first and fifth working day of the beginning of each rental period. In the event of the client failing to meet all the conditions required for validating their application, but having nevertheless been accepted by the residence, the reception shall require advance payments of the 3 (first) rental months before entering into the accommodation.
In cases where it has been agreed that payment of the client's stay shall be paid by a company having entered into a commercial agreement with ALL SUITES APPART HOTEL or GESTPARKWAY, the client shall be held personally liable for the said payment in the event of the company defaulting.
To ensure the conditions of the contract are fulfilled, the resident must pay a security deposit for any stay of over 30 nights (500 euros or 800 euros, depending on the type of apartment). At the end of the contract, this security deposit shall be returned within 2 months of departure, once an inventory and schedule of condition have been performed in the apartment, minus any costs rendered necessary for repairs for damage, loss and/or cleaning.
For stays of between 1 and 29 nights, a security deposit of up to 200 euros may also be requested (in cash or credit card imprint) to cover any costs rendered necessary for repairs for damage, loss and/or cleaning.
As regards optional services (such as breakfast), payment shall be required by reception at the end of the stay, or at the end of each month for medium and long-term stays (more than 30 nights). The amount of credit accepted for this purpose by ALL SUITES APPART HOTEL Pau is capped at 50 euros. A credit card number or cash deposit may be requested on arrival to guarantee payment of any options during the stay.
Should clients fail to pay any or all of the services from which they have benefited during their stay at ALL SUITES APPART HOTEL Pau, GESTPARKWAY reserves the right to hold them liable by instituting all necessary legal proceedings to recover its debt and, if necessary, have the apartment vacated immediately and without notice.

Article 8 – RESERVATION CHANGES - EARLY DEPARTURE
The details of each reservation accepted by ALL SUITES APPART HOTEL Pau shall be kept until the end of the rental period.
For any reservation changes, clients must contact the residence reception directly, on-site or by telephone (see contact details in article 3-1) before the following deadlines: up to 6 PM the day before arrival for stays of between 1 and 89 nights reserved at the standard rate, at least 48 hours beforehand for reservations at special rates for between 7 and 29 nights and between 30 and 89 nights and at least 15 days in advance for stays of 90 nights and over. Certain promotional rates with full prepayment can neither be cancelled, nor changed, nor reimbursed.

Subject to availability and at the discretion of the residence, the length of stay can be revised upwards or downwards, with a subsequent change in price. It is hereby specified that if this change is requested by the client during the stay, the residence is not obliged to keep the client in the same apartment.
In the event of early departure in relation to the date specified at the time of reservation, the occupant must notify reception in advance and acknowledge that there may be an adjustment in the rental rate within the aforementioned periods. In cases of early departure, reception must be notified and the room must be vacated before noon in order to avoid a further night being invoiced. Certain special rates and periods of stay are subject to specific terms of sale and do not allow for early departure without incurring costs.
The client's invoice shall subsequently be revised and the applicable price shall be the price corresponding to the reassessed duration of the stay.
Under no circumstances may reservations be exchanged or sold on to a third party for whatever reason.
 
Article 9 – WITHDRAWAL - CANCELLATION OF RESERVATIONS - FAILURE TO SHOW
Under article L 121-21-8 of the French Consumer Code, reservations in tourist residences such as the ALL SUITES APPART HOTEL Pau are not subject to the legal 14-day withdrawal period. In particular, an apartment can be reserved for the same day.
A maximum cancellation period does however apply by convention, namely notification by the clients up to 6 PM the day before arrival for stays of between 1 and 89 nights reserved at the standard rate, at least 48 hours beforehand for reservations at special rates for between 7 and 29 nights and between 30 and 89 nights. For stays of 90 nights and over, the notice period required is 15 days. Certain promotional rates with full prepayment can neither be cancelled, nor changed nor reimbursed as from the time of reservation.

Clients that comply with these deadlines and terms of sale specific to the reserved rate shall not be obliged to pay any penalty to the ALL SUITES APPART HOTEL Pau. As regards reservations accompanied by a deposit, this deposit shall be returned in full to the client (by cheque or bank transfer) within 30 working days of the date on which the residence registers the cancellation.
Certain promotional rates with full prepayment can neither be cancelled, nor changed nor reimbursed except in cases of proven force majeure (serious illness, death, natural catastrophes). For other cases, at the discretion of the residence management, only changes to the date of the stay may be granted (subject to availability at the same rate for the requested period).
However, for all cancellations of reservations made after the deadlines, the residence shall keep as compensation:
the deposit or full prepayment, in cases where prepayment was required, without the possibility of reimbursement.
an amount equal to the cost of the first night for reservations at the standard rate for between 1 and 89 nights.
As a result, the invoice already paid on site at the reception of the residence shall not be reimbursed and in the case of reservations made remotely, for which a credit card imprint was taken, the said amount shall be automatically deducted from the bank account to be debited.
      an amount equal to the cost of the first month of rental for reservations of 90 nights and over, in accordance with the criteria set out in advance.

As a result, the credit card number provided on site or remotely for imprints, shall be used to automatically deduct the said amount from the bank account to be debited.
If no cancellation has been received, failure to arrive on the agreed date shall be considered a "no-show", which shall also result in the residence keeping the deposit paid on reservation by the client, or the deduction of a penalty, as specified above.
The date of effect of any cancellation shall be the date on which this information is received by the reception of the residence; either directly on site or by telephone (see contact details in article 3-1).

Article 10 – OBLIGATIONS OF THE CLIENT DURING THE RENTAL PERIOD.  
As the furnished apartment provided for the client is in good state of repair, the said client in exchange undertakes to use the rented accommodation and its equipment in a prudent and responsible manner. The client must return the apartment in the same state of repair as when entering into the accommodation.
An inventory is provided on arrival. The resident must verify the accuracy and quality on arrival and notify the reception of any anomalies, missing or damaged items on the day after arrival.
The internal regulations of the ALL SUITES APPART HOTEL Pau, which are displayed on site on arrival and available for consultation at any time throughout the stay, are enforceable as regards clients and must therefore be complied with in a prudent and responsible manner by all clients. Failure to comply with the internal regulations shall be a cause for early termination of the rental agreement, with the residence reserving the right to have the apartment vacated in the event of a serious breach of any of the conditions contained therein.  
Clients are advised that during the rental period, residence staff have the possibility of entering the apartment at any time, if necessary, not only for maintenance purposes, but also for on serious safety grounds.
Under no circumstances may clients change the system for accessing the apartment.
On departure of the resident, the inventory and state of cleanliness of the apartment will be verified by residence staff. Any items missing from the inventory or damage/deterioration caused in the apartment by the client shall be invoiced to the said client.

Article 11 – TERMINATION SANCTION - NON RENEWAL BY THE CLIENT
The rental agreement shall be automatically terminated, without the need for any formalities or notice period, if the client fails to perform any of its obligations, or in the event of abnormal and/or inappropriate behaviour which may disturb the stay of other occupants.
The clients must immediately leave the premises and may be expelled, if necessary, with the assistance of law enforcement authorities.

Article 12 – LIABILITY OF THE RESIDENCE
The ALL SUITES APPART HOTEL Pau, which meets the requirements of articles L321-1 et seq. of the French Tourism Code, is bound to guarantee compliance of the services offered, by virtue of articles L212-1 et seq. of the French Consumer Code (except for photos and other graphic reproductions presented on the website "www.allsuites-apparthotel.com" which are not contractual).
The provisions of articles 1952 et seq. of the French Civil Code relating in particular to indirect damage are not however enforceable upon it, as it is a tourist residence and not a hotel.
Its liability cannot however be invoked in the event of failure to fulfil or improperly fulfilling the terms of reservation rental which is related to cases of force majeure, acts by third parties or the clients themselves.
In the event of a complaint, clients can contact the residence either directly at the reception, or by telephone, or in writing by email or fax (see contact details in article 3-1).

Article 13 – SETTLEMENT OF DISPUTES
In general, any disputes between parties, for which all prior attempts at an amicable settlement have failed, may be decided by the courts, with these General Terms of Sale being governed by French law, in consideration of applicable regulations.
Any client who fails to comply with or manifestly breaches any of the aforementioned provisions shall be liable for civil and/or criminal sanctions, under which the Company operating the residence (GESTPARKWAY) reserves the right for any purpose to bring the matter before the relevant courts, which shall in principle be the courts of the place of residence of the establishment (except in cases of special attribution), notwithstanding multiple defendants, the introduction of third parties or provisional orders.
In the event of one of these provisions being deemed illegal or unenforceable by a legal ruling, the other provisions shall remain applicable and enforceable.

Article 14- STANDARD RATES 2015

 


All Suites Appart Hôtel Orly-Rungis

General Terms of Sale :

Article 1 – LEGAL INFORMATION

- THE "ALL SUITES APPART HOTEL" TRADE NAME
Operated by the company GESTORLY, "All Suites Appart Hotel" is a trade name used under the ALL SUITES APPART HOTEL trademark, registered by SAS FONCIERE PICHET on 20 September 2011.
It is protected by all French and international legislation applicable to intellectual property and trademark law.

- THE COMPANY
GESTORLY, 100% owned by SAS ALL SUITES APPART HOTEL, itself 100% owned by SA FINANCIERE PICHET, is a company specialised in the rental of furnished accommodation for hotel and leisure purposes.

A Limited Liability Company (S.A.R.L.), with capital of 2,500.00 euros (NAF Code: 5510Z), registered in the Bordeaux trade and companies register under no. 533 187 563, GESTORLY is domiciled in this capacity at the head office located at 20,24 Avenue de Canteranne 33608 PESSAC Cedex (Tel: 05 56 07 47 00 - Fax: 05 56 07 77 25).

- THE INTERNET SITE
The ″www.allsuites-apparthotel.com″ website is owned by the company PROMOTION PICHET (formally GROUPE PATRICE PICHET) which operates the said site with other companies under the trademark, namely MACACHA, GESTSAINTEX, GESTLAC, GESTOCEANIDES, GESTHOTEICH, GESTPARKWAY, GESTDUNKERQUE, GESTPESSAC and GESTLEROI, and reserves the benefit of all related rights.

SITE EDITOR
Service Webmarketing KARIBA
20-24 Avenue de Canteranne
33608 PESSAC Cedex
Tel: 05.56.47.07.00 / Fax: 05.56.47.77.25

SITE HOST
Oxalide
RCS B 433 507 787
25, boulevard de Strasbourg
75010 PARIS

PUBLICATION DIRECTOR
Mr Yann GOENVEC – Marketing & Communication Director

EDITORS/WEBMASTERS
Mr Maxime MARIO, Webmarketing project manager

Article 2 – ACCOMMODATION SERVICE AND REGULATIONS
2-1. ALL SUITES APPART HOTEL Orly Rungis is a three-star tourist residence, offering furnished apartments for rent, for long or short-term periods, for business or leisure purposes.
ALL SUITES APPART HOTEL Orly Rungis offers accommodation of various sizes, ranging from comfort studios to business suites, fitted with the equipment necessary for temporary accommodation, with personal and collective services also available to clients on an optional basis.
2-2. All ALL SUITES APPART HOTEL Orly Rungis clients are deemed to have read and understood these General Terms of Sale at the time of renting the furnished apartment and unreservedly accept them.
For this purpose, clients are presumed to have full guarantees for the legal capacity of entering into contracts.
The reserving party is solely responsible for the choice of rental conditions, whether the reservation has been made on its own behalf or on the behalf and in the interest of another party. The reserving party also expressly declares, by accepting these General Terms of Sale, that it is not acting on fraudulent grounds.
All reservation contracts involving the temporary rental of a furnished apartment in the ALL SUITES APPART HOTEL Orly Rungis residence is subject to Tourist Residence regulations (see article 12 below).
The resident may not invoke any legal provisions applicable to housing leases, in particular those regarding the maintenance of premises, with any domiciliation in the residence, for private or business purposes, being strictly prohibited.

Article 3 – CONTACT DETAILS OF THE RESIDENCE AND OPENING TIMES
3-1. Location - Contact details
Address: 16 rue du Pont des Halles, Rungis (94150) France
Contacts: Tel: 01 48 84 42 42 / Email: rungis@allsuites-appart.com
3-2. Opening times
The opening times of the ALL SUITES APPART HOTEL Orly Rungis are as follows:
    * Reception 24/7

In order to fulfil the formalities required for entering the accommodation, all clients must arrive at reception:
- from 2 PM onwards

Latest checkout time is 12 noon.

Article 4 – RESERVATION PROCEDURE
Furnished apartments in the ALL SUITES APPART HOTEL Orly Rungis residence can be reserved directly at reception, on site or by telephone, or on-line via the "www.allsuites-apparthotel.com" website by completing the form provided for this purpose.
Reservations made by clients are only valid on reception of written confirmation from the residence. This confirmation shall be issued subject to two criteria: firstly, availability of the type of apartment and for the period requested by the client and secondly, effective performance of the (pre)payment procedure (deposit or full payment of the price on reservation - see article 7 below).
Steps for reserving accommodation are as follows:
-On-site reservations: the residence reception fills out a reservation form with the client, including the internal regulations of the premises in the annex, detailing the client's personal name and address, the type of accommodation and length of stay required. This document is then signed by the reserving party and is therefore enforceable "as-is", along with the annex(es). A bank card number (imprint or debit according to the type of rate reserved), or any other payment methods accepted by the residence to guarantee the reservation, is requested from the client.

If the client is reserving for the same day, the keys are provided and the clients may immediately enter the premises once they have paid for the stay in full.
-Telephone reservations:  
1.The reception of the ALL SUITES APPART HOTEL Orly Rungis residence can be contacted on the following number:
01 48 84 42 42. (price of a local call, no premium rates apply depending on the telecom provider's conditions), or via a call centre available on: 0 800 33 9000.
2.The receptionist or telephone operator registers the personal contact details of the client (last name, first name, address, telephone number, email address), the type of apartment and period requested, in addition to any optional extra services, such as breakfast.  
3.Clients are requested to provide a bank card number to guarantee the reservation (imprint or debit, depending on the type of rate reserved)
4.Within approximately 24 hours, the client will then receive a confirmation email (or letter or fax, if applicable), specifying that their request criteria have been registered and that the rental request has therefore been accepted.
-Reservations made remotely via the "www.allsuites-apparthotel.com" website:
1.A special form must be filled in on-line by the client, including details such as last name, first name, address, telephone number, email address, the type of apartment and period requested, in addition to any optional extra services, such as breakfast.  
2.Clients must provide a bank card number to guarantee the reservation (imprint or debit, depending on the type of rate)
3.Within approximately 24 hours, the client will then receive a confirmation email specifying that their request criteria have been registered and that the rental request has therefore been accepted.
In all cases if the guarantee is solely by credit card number, the reservation will be valid once the card has been verified (imprint taken), without any automatic debit.

Any reservations accepted by the All Suites Appart Hôtel Orly Rungis without a credit card number, deposit or prepayment as a guarantee will be kept until the option date provided at the time of the initial reservation. If the option is not confirmed, the reservation will be automatically cancelled.
For reservations made remotely, clients will receive a further e-mail (in exceptional cases, if no other option is available, by letter or fax for telephone reservations) within 72 hours of requesting the reservation, informing them whether or not the ALL SUITES APPART HOTEL Orly Rungis will be able to welcome them due to the availability of the type of accommodation and period requested. In cases of unavailability, rental requests cannot be accepted.
Specific rules apply to rental requests for more than 90 nights. These are classified as long stays that may benefit from special prices based on fixed prices, such as "3-month rates" or "6-month rates". Once the rental request has been completed, long-stay clients must also fill in a special application form (Download the form from http://www.allsuites-apparthotel.com/CGR) and provide the residence with certain documents proving their personal and professional situation as a financial guarantee for rentals of more than three months. In this case and on an exceptional basis, no deposit shall be required at the pre-reservation stage. Clients are however duly informed that their rental request shall only be confirmed once their application form has been validated by the ALL SUITES APPART HOTEL Orly Rungis.    
A deposit of 30% must be paid for group reservations (reservations involving at least 10 rooms with or without the rental of meeting rooms, catering services, etc., made by the same entity for business seminars or stays) on confirmation on the date established by the residence. The balance is due at least one month prior to the arrival date. Partial cancellation of no more than 10% of the reserved rooms is possible without penalties up to 3 days before the date of arrival. More restrictive conditions may apply during busy periods (summer, trade fairs, special events, etc.).
Article 5 – PERSONAL DATA MANAGEMENT
5-1. Under the data protection law no.78-17 (amended) of 6 January 1978 and law no. 2004-575 of 21 June 2004 relating to confidence in the digital economy, personal data concerning clients may be subject to computer processing exclusively by the KARIBA Marketing Department on behalf of GESTORLY.
Data collected and then processed by this company is the data that clients have voluntarily provided as part of their reservation, by telephone or on the website registration form. Data collected automatically by the website consists of IP addresses, to the exclusion of any other.
Clients are informed that the website may use cookies.
Client data shall not be communicated to any third parties, except if this has been expressly agreed to by the client at the time of registration. Clients are however informed that this data may be disclosed by application of a law, regulation or by virtue of a regulatory or court decision or, if necessary, for the purposes of GESTORLY preserving its rights and interests, as well as those of ALL SUITES APPART HOTEL.
By virtue of the rights to access, correct and delete personal data, clients may contact the website manager, by post, telephone/fax or email as follows:

Service Marketing KARIBA
20-24 Avenue de Canteranne
33608 PESSAC Cedex France
Tel: 05.56.47.07.00 / Fax: 05.56.47.77.25.
    

In the event of a correction, clients may request a copy of the corrected information.

Client data is kept for the period strictly necessary for performing the purposes set out in these Terms of Sale.
5-2. The automated processing of data, including the management of email addresses of website users has been the subject of a prior declaration to the Commission Nationale Informations et Libertés (C.N.I.L.), which issued a receipt no. 1507776 on 18/05/2011.
Article 6 – PRICE
Prices provided are in euros and include all taxes at the rate in force on the day of registering the rental request, subject to the potential application of currency exchange costs for reservations made from countries located outside of the Eurozone.
They only include the provision of a furnished apartment with water and electricity. They do not include tourist tax or any optional services.
The prices of apartments and other services are revised and applied on 1 January each year.
Prices may be consulted at any time by clients and are on display both in the residence and on the website "www.allsuites-apparthotel.com".
The price grid for the present year is joined as an annex to these General Terms of Sale.
This may be revised during the year (without notice and at the sole initiative of GESTORLY).
The contractual price is that in force on the day of making the rental request.

Article 7 – PAYMENT TERMS and CONDITIONS
To be accepted, the reservation must be guaranteed by a valid credit card issued by an establishment of repute* and/or have been the subject of a prior credit agreement with the ALL SUITES APPART HOTEL (following an agreement between the related banks), and be preceded, depending on the case, by either a minimum deposit or full prepayment of the reservation.
Payments made directly at the reception of the Orly Rungis residence are allowed in cash (except foreign currency), bank cheque/accredited holiday cheques or credit card. Payments made remotely (via telephone enquiries or the website) are only allowed by credit card.
Payments made remotely are accepted via the secured Paybox system (multi-bank module) that uses the SSL (Secure Socket Layer) protocol to ensure the banking information is encrypted by software and that no third parties can access it whilst it is being carried through the network. Using this system, the client's account is automatically debited following authorisation by the bank, which will determine whether the account to be debited contains sufficient funds.
As the stay is invoiced on arrival of the client, prepayment may nevertheless be demanded at the time of reservation according to the envisaged length of stay and rate type:

For stays of between 1 and 89 nights at the standard rate, reservations are subject to the client providing a credit card number. At this stage, only an imprint of the card will be taken, without any automatic debit. For reservations on site at reception, the reservation may be guaranteed by any other accepted payment method.
For all stays reserved at promotional rates, please refer to the special terms of sale (deposits, full prepayment, etc.) provided on our website http://www.allsuites-apparthotel.com/. Payments shall be made at reception of the residence for reservations made on site, or debited via the bank card reservations made remotely;
For all reservations at the special rate for between 7 and 29 nights: a 30% deposit of the total price of the rental is required. Payments shall be made at reception of the residence for reservations made on site, or debited via the bank card reservations made remotely;
For all reservations at the special rate for between 30 and 89 nights: a 20% deposit of the amount of the first month of the rental is required. Payments shall be made at reception of the residence for reservations made on site, or debited via the bank card reservations made remotely.
For all stays of 90 nights and over: no deposit shall be required at the pre-reservation stage, as this is guaranteed by the production of certain official documents (see the list of documents required in article 4 above) by the client. Joint surety may be required as a financial guarantee.
If these requirements are not met, ALL SUITES APPART HOTEL Orly-Rungis reserves the right to request advance payment from the client for the three first months of rental.  
Whether reservations are made directly on site or remotely (by telephone or the Internet), clients must always provide their credit card number for imprint.

In all cases, the total (remaining) price of the stay shall be invoiced by the reception of the Orly Rungis residence on the client's arrival; taking into account, accordingly, any deposits already paid, which shall then be deducted from the overall invoice to be paid.

*The following credit cards are accepted: Carte bleue, Visa, MasterCard and American Express.

7-1. Payment of a deposit or full prepayment at the time of reservation
For the special rate for between 7 and 29 nights, the deposit, corresponding to 30% of the total price of the stay or 20% of the first month of rental for the special rate for between 30 and 89 nights, must be paid on the day of reservation.
Some promotional rates may be subject to partial or full reservation prepayment.
The amount of the deposit or full prepayment shall be automatically debited following provision by the client of the credit card number of the bank account to be debited. Except in the case of a technical error or the impossibility to successfully perform the transaction due to insufficient funds in the bank account concerned, the reservation request shall be simultaneously validated downstream of the aforementioned Paybox system.
If the required deposit cannot be obtained, the reservation cannot be registered.
For reservations made remotely by telephone or via the website "www.allsuites-apparthotel.com": once authorisation has been received from the bank to obtain the deposit due, the client will receive an email within 24 hours (in exceptional cases, if no other option is available, by letter or fax or telephone reservations) confirming registration of their rental request.
In the case of deposits, the amount obtained shall be deducted from the overall invoice to be paid by the client at the reception of the residence at the time of entering the accommodation.
In the case of cancellation of the reservation (see article 9 below):
1.by the client, payments made may be returned, depending on the advance notice of cancellation provided for the residence and the terms of sale specific to the reserved rate;
2.by the residence, due to unavailability of the type of accommodation requested for the period stipulated by the client, alternative accommodation shall be proposed or the deposit shall be returned in full to the client within 30 days of receiving notification of the cancellation (at the choice of the client).

7-2. Payment of the rental balance. Security deposit.
For all stays at the standard rate at the ALL SUITES APPART HOTEL Orly Rungis, the price of the stay shall be invoiced in full by reception on arrival of the client.  
For all stays at the special rate for between 7 and 29 nights, the client shall be bound to pay the corresponding invoice on arrival, minus the amount of the deposit already paid at the time of reservation.
For all stays at the special rate for between 30 and 89 nights, the monthly invoice shall be drawn up by the reception of the residence for the client and must be paid between the first and fifth working day of each month of rental: minus, for the first month, the amount of the deposit already paid at the time of reservation.
For all stays of 90 nights and over, invoices shall be drawn up on a monthly basis. Clients must pay these invoices at reception of the residence between the first and fifth working day of the beginning of each rental period. In the event of the client failing to meet all the conditions required for validating their application, but having nevertheless been accepted by the residence, the reception shall require advance payments of the 3 (first) rental months before entering into the accommodation.
In cases where it has been agreed that payment of the client's stay shall be paid by a company having entered into a commercial agreement with ALL SUITES APPART HOTEL or GESTORLY, the client shall be held personally liable for the said payment in the event of the company defaulting.
To ensure the conditions of the contract are fulfilled, the resident must pay a security deposit for any stay of over 30 nights (500 euros or 800 euros, depending on the type of apartment). At the end of the contract, this security deposit shall be returned within 2 months of departure, once an inventory and schedule of condition have been performed in the apartment, minus any costs rendered necessary for repairs for damage, loss and/or cleaning.
For stays of between 1 and 29 nights, a security deposit of up to 200 euros may also be requested (in cash or credit card imprint) to cover any costs rendered necessary for repairs for damage, loss and/or cleaning.
As regards optional services (such as breakfast), payment shall be required by reception at the end of the stay, or at the end of each month for medium and long-term stays (more than 30 nights). The amount of credit accepted for this purpose by ALL SUITES APPART HOTEL Orly Rungis is capped at 50 euros. A credit card number or cash deposit may be requested on arrival to guarantee payment of any options during the stay.
Should clients fail to pay any or all of the services from which they have benefited during their stay at ALL SUITES APPART HOTEL Orly Rungis, GESTORLY reserves the right to hold them liable by instituting all necessary legal proceedings to recover its debt and, if necessary, have the apartment vacated immediately and without notice.

Article 8 – RESERVATION CHANGES - EARLY DEPARTURE
The details of each reservation accepted by ALL SUITES APPART HOTEL Orly Rungis shall be kept until the end of the rental period.
For any reservation changes, clients must contact the residence reception directly, on-site or by telephone (see contact details in article 3-1) before the following deadlines: up to 6 PM the day before arrival for stays of between 1 and 89 nights reserved at the standard rate, at least 48 hours beforehand for reservations at special rates for between 7 and 29 nights and between 30 and 89 nights and at least 15 days in advance for stays of 90 nights and over. Certain promotional rates with full prepayment can neither be cancelled, nor changed nor reimbursed.

Subject to availability and at the discretion of the residence, the length of stay can be revised upwards or downwards, with a subsequent change in price. It is hereby specified that if this change is requested by the client during the stay, the residence is not obliged to keep the client in the same apartment.
In the event of early departure in relation to the date specified at the time of reservation, the occupant must notify reception in advance and acknowledge that there may be an adjustment in the rental rate within the aforementioned periods. In cases of early departure, reception must be notified and the room must be vacated before noon in order to avoid a further night being invoiced. Certain special rates and periods of stay are subject to specific terms of sale and do not allow for early departure without incurring costs.
The client's invoice shall subsequently be revised and the applicable price shall be the price corresponding to the reassessed duration of the stay.
Under no circumstances may reservations be exchanged or sold on to a third party for whatever reason.
 
Article 9 – WITHDRAWAL - CANCELLATION OF RESERVATIONS - FAILURE TO SHOW
Under article L 121-21-8 of the French Consumer Code, reservations in tourist residences such as the ALL SUITES APPART HOTEL Orly Rungis are not subject to the legal 14-day withdrawal period. In particular, an apartment can be reserved for the same day.
A maximum cancellation period does however apply by convention, namely notification by the clients up to 6 PM the day before arrival for stays of between 1 and 89 nights reserved at the standard rate, at least 48 hours beforehand for reservations at special rates for between 7 and 29 nights and between 30 and 89 nights. For stays of 90 nights and over, the notice period required is 15 days. Certain promotional rates with full prepayment can neither be cancelled, nor changed nor reimbursed as from the time of reservation.

Clients that comply with these deadlines and terms of sale specific to the reserved rate shall not be obliged to pay any penalty to the ALL SUITES APPART HOTEL Orly Rungis. As regards reservations accompanied by a deposit, this deposit shall be returned in full to the client (by cheque or bank transfer) within 30 working days of the date on which the residence registers the cancellation.
Certain promotional rates with full prepayment can neither be cancelled, nor changed nor reimbursed except in cases of proven force majeure (serious illness, death, natural catastrophes). For other cases, at the discretion of the residence management, only changes to the date of the stay may be granted (subject to availability at the same rate for the requested period).
However, for all cancellations of reservations made after the deadlines, the residence shall keep as compensation:
-the deposit or full prepayment, in cases where prepayment was required, without the possibility of reimbursement.
-an amount equal to the cost of the first night for reservations at the standard rate for between 1 and 89 nights.
As a result, the invoice already paid on site at the reception of the residence shall not be reimbursed and in the case of reservations made remotely, for which a credit card imprint was taken, the said amount shall be automatically deducted from the bank account to be debited.
      -an amount equal to the cost of the first month of rental for reservations of 90 nights and over, in accordance with the criteria set out in advance.

As a result, the credit card number provided on site or remotely for imprints, shall be used to automatically deduct the said amount from the bank account to be debited.
If no cancellation has been received, failure to arrive on the agreed date shall be considered a "no-show", which shall also result in the residence keeping the deposit paid on reservation by the client, or the deduction of a penalty, as specified above.
The date of effect of any cancellation shall be the date on which this information is received by the reception of the residence; either directly on site or by telephone (see contact details in article 3-1).

Article 10 – OBLIGATIONS OF THE CLIENT DURING THE RENTAL PERIOD.  
As the furnished apartment provided for the client is in good state of repair, the said client in exchange undertakes to use the rented accommodation and its equipment in a prudent and responsible manner. The client must return the apartment in the same state of repair as when entering into the accommodation.
 An inventory is provided on arrival. The resident must verify the accuracy and quality on arrival and notify the reception of any anomalies, missing or damaged items on the day after arrival.
The internal regulations of the ALL SUITES APPART HOTEL Orly Rungis, which are displayed on site on arrival and available for consultation at any time throughout the stay, are enforceable as regards clients and must therefore be complied with in a prudent and responsible manner by all clients. Failure to comply with the internal regulations shall be a cause for early termination of the rental agreement, with the residence reserving the right to have the apartment vacated in the event of a serious breach of any of the conditions contained therein.  
Clients are advised that during the rental period, residence staff have the possibility of entering the apartment at any time, if necessary, not only for maintenance purposes, but also for on serious safety grounds.
Under no circumstances may clients change the system for accessing the apartment.
On departure of the resident, the inventory and state of cleanliness of the apartment will be verified by residence staff. Any items missing from the inventory or damage/deterioration caused in the apartment by the client shall be invoiced to the said client.

Article 11 – TERMINATION SANCTION - NON RENEWAL BY THE CLIENT
The rental agreement shall be automatically terminated, without the need for any formalities or notice period, if the client fails to perform any of its obligations, or in the event of abnormal and/or inappropriate behaviour which may disturb the stay of other occupants.
The clients must immediately leave the premises and may be expelled, if necessary, with the assistance of law enforcement authorities.

Article 12 – LIABILITY OF THE RESIDENCE
The ALL SUITES APPART HOTEL Orly Rungis, which meets the requirements of articles L321-1 et seq. of the French Tourism Code, is bound to guarantee compliance of the services offered, by virtue of articles L212-1 et seq. of the French Consumer Code (except for photos and other graphic reproductions presented on the website "www.allsuites-apparthotel.com" which are not contractual).
The provisions of articles 1952 et seq. of the French Civil Code relating in particular to indirect damage are not however enforceable upon it, as it is a tourist residence and not a hotel.
Its liability cannot however be invoked in the event of failure to fulfil or improperly fulfilling the terms of reservation rental which is related to cases of force majeure, acts by third parties or the clients themselves.
In the event of a complaint, clients can contact the residence either directly at the reception, or by telephone, or in writing by email or fax (see contact details in article 3-1).

Article 13 – SETTLEMENT OF DISPUTES
In general, any disputes between parties, for which all prior attempts at an amicable settlement have failed, may be decided by the courts, with these General Terms of Sale being governed by French law, in consideration of applicable regulations.
Any client who fails to comply with or manifestly breaches any of the aforementioned provisions shall be liable for civil and/or criminal sanctions, under which the Company operating the residence (GESTORLY) reserves the right for any purpose to bring the matter before the relevant courts, which shall in principle be the courts of the place of residence of the establishment (except in cases of special attribution), notwithstanding multiple defendants, the introduction of third parties or provisional orders.
In the event of one of these provisions being deemed illegal or unenforceable by a legal ruling, the other provisions shall remain applicable and enforceable.

Article 14- STANDARD RATES 2015

 


All Suites Appart Hôtel Dunkirk

General Terms of Sale :

Article 1 – LEGAL INFORMATION

- THE "ALL SUITES APPART HOTEL" TRADE NAME
Operated by the company GESTDUNKERQUE, "All Suites Appart Hotel" is a trade name used under the ALL SUITES APPART HOTEL trademark, registered by SAS FONCIERE PICHET on 20 September 2011.
It is protected by all French and international legislation applicable to intellectual property and trademark law.

- THE COMPANY
GESTDUNKERQUE, 100% owned by SAS ALL SUITES APPART HOTEL, itself 100% owned by SA FINANCIERE PICHET, is a company specialised in the rental of furnished accommodation for hotel and leisure purposes.

A Limited Liability Company (S.A.R.L.), with capital of 2,500.00 euros (NAF Code: 6820A), registered in the Bordeaux trade and companies register under no. 523 049 997, GESTDUNKERQUE is domiciled in this capacity at the head office located at 20,24 Avenue de Canteranne 33608 PESSAC Cedex (Tel: 05 56 07 47 00 - Fax: 05 56 07 77 25).

- THE INTERNET SITE
The ″www.allsuites-apparthotel.com″ website is owned by the company PROMOTION PICHET (formally GROUPE PATRICE PICHET) which operates the said site with other companies under the trademark, namely MACACHA, GESTSAINTEX, GESTLAC, GESTOCEANIDES, GESTHOTEICH, GESTPARKWAY, GESTORLY, GESTPESSAC and GESTLEROI, and reserves the benefit of all related rights.

SITE EDITOR
Service Webmarketing KARIBA
20-24 Avenue de Canteranne
33608 PESSAC Cedex
Tel: 05.56.47.07.00 / Fax: 05.56.47.77.25

SITE HOST
Oxalide
RCS B 433 507 787
25, boulevard de Strasbourg
75010 PARIS

PUBLICATION DIRECTOR
Mr Yann GOENVEC – Marketing & Communication Director

EDITORS/WEBMASTERS
Mr Maxime MARIO, Webmarketing project manager

Article 2 – ACCOMMODATION SERVICE AND REGULATIONS
2-1. ALL SUITES APPART HOTEL Dunkerque is a three-star tourist residence, offering furnished apartments for rent, for long or short-term periods, for business or leisure purposes.
ALL SUITES APPART HOTEL Dunkerque offers accommodation of various sizes, ranging from comfort studios to business suites, fitted with the equipment necessary for temporary accommodation, with personal and collective services also available to clients on an optional basis.
2-2. All ALL SUITES APPART HOTEL Dunkerque clients are deemed to have read and understood these General Terms of Sale at the time of renting the furnished apartment and unreservedly accept them.
For this purpose, clients are presumed to have full guarantees for the legal capacity of entering into contracts.
The reserving party is solely responsible for the choice of rental conditions, whether the reservation has been made on its own behalf or on the behalf and in the interest of another party. The reserving party also expressly declares, by accepting these General Terms of Sale, that it is not acting on fraudulent grounds.
All reservation contracts involving the temporary rental of a furnished apartment in the ALL SUITES APPART HOTEL Dunkerque is subject to Tourist Residence regulations (see article 12 below).
The resident may not invoke any legal provisions applicable to housing leases, in particular those regarding the maintenance of premises, with any domiciliation in the residence, for private or business purposes, being strictly prohibited.

Article 3 – CONTACT DETAILS OF THE RESIDENCE AND OPENING TIMES
3-1. Location - Contact details
Address: quai Freycinet, 1 av de l’université à Dunkerque (59140) France
Contacts: Tel: 03 28 69 70 40 / Email: dunkerque@allsuites-appart.com
3-2. Opening times
The opening times of the ALL SUITES APPART HOTEL Dunkerque are as follows:
Reception 24/7
In order to fulfil the formalities required for entering the accommodation, all clients must arrive at reception:
from 2 PM onwards
Latest checkout time is 12 noon.

Article 4 – RESERVATION PROCEDURE
Furnished apartments in the ALL SUITES APPART HOTEL Dunkerque residence can be reserved directly at reception, on site or by telephone, or on-line via the "www.allsuites-apparthotel.com" website by completing the form provided for this purpose.
Reservations made by clients are only valid on reception of written confirmation from the residence. This confirmation shall be issued subject to two criteria: firstly, availability of the type of apartment and for the period requested by the client and secondly, effective performance of the (pre)payment procedure (deposit or full payment of the price on reservation - see article 7 below).
Steps for reserving accommodation are as follows:
On-site reservations: the residence reception fills out a reservation form with the client, including the internal regulations of the premises in the annex, detailing the client's personal name and address, the type of accommodation and length of stay required. This document is then signed by the reserving party and is therefore enforceable "as-is", along with the annex(es). A bank card number (imprint or debit according to the type of rate reserved), or any other payment methods accepted by the residence to guarantee the reservation, is requested from the client.

If the client is reserving for the same day, the keys are provided and the clients may immediately enter the premises once they have paid for the stay in full.
-Telephone reservations:  
1.The reception of the ALL SUITES APPART HOTEL Dunkerque residence can be contacted on the following number:
03 28 69 70 40. (price of a local call, no premium rates apply depending on the telecom provider's conditions), or via a call centre available on: 0 800 33 9000.
2.The receptionist or telephone operator registers the personal contact details of the client (last name, first name, address, telephone number, email address), the type of apartment and period requested, in addition to any optional extra services, such as breakfast.  
3.Clients are requested to provide a bank card number to guarantee the reservation (imprint or debit, depending on the type of rate reserved)
4.Within approximately 24 hours, the client will then receive a confirmation email (or letter or fax, if applicable), specifying that their request criteria have been registered and that the rental request has therefore been accepted.
-Reservations made remotely via the "www.allsuites-apparthotel.com" website:
1.A special form must be filled in on-line by the client, including details such as last name, first name, address, telephone number, email address, the type of apartment and period requested, in addition to any optional extra services, such as breakfast.  
2.Clients must provide a bank card number to guarantee the reservation (imprint or debit, depending on the type of rate)
3.Within approximately 24 hours, the client will then receive a confirmation email specifying that their request criteria have been registered and that the rental request has therefore been accepted.
In all cases if the guarantee is solely by credit card number, the reservation will be valid once the card has been verified (imprint taken), without any automatic debit.

Any reservations accepted by the All Suites Appart Hôtel Dunkerque without a credit card number, deposit or prepayment as a guarantee will be kept until the option date provided at the time of the initial reservation. If the option is not confirmed, the reservation will be automatically cancelled.
For reservations made remotely, clients will receive a further e-mail (in exceptional cases, if no other option is available, by letter or fax for telephone reservations) within 72 hours of requesting the reservation, informing them whether or not the ALL SUITES APPART HOTEL Dunkerque will be able to welcome them due to the availability of the type of accommodation and period requested. In cases of unavailability, rental requests cannot be accepted.
Specific rules apply to rental requests for more than 90 nights. These are classified as long stays that may benefit from special prices based on fixed prices, such as "3-month rates" or "6-month rates". Once the rental request has been completed, long-stay clients must also fill in a special application form (Download the form from http://www.allsuites-apparthotel.com/CGR) and provide the residence with certain documents proving their personal and professional situation as a financial guarantee for rentals of more than three months. In this case and on an exceptional basis, no deposit shall be required at the pre-reservation stage. Clients are however duly informed that their rental request shall only be confirmed once their application form has been validated by the ALL SUITES APPART HOTEL Dunkerque.    
A deposit of 30% must be paid for group reservations (reservations involving at least 10 rooms with or without the rental of meeting rooms, catering services, etc., made by the same entity for business seminars or stays) on confirmation on the date established by the residence. The balance is due at least one month prior to the arrival date. Partial cancellation of no more than 10% of the reserved rooms is possible without penalties up to 3 days before the date of arrival. More restrictive conditions may apply during busy periods (summer, trade fairs, special events, etc.).
Article 5 – PERSONAL DATA MANAGEMENT
5-1. Under the data protection law no.78-17 (amended) of 6 January 1978 and law no. 2004-575 of 21 June 2004 relating to confidence in the digital economy, personal data concerning clients may be subject to computer processing exclusively by the KARIBA Marketing Department on behalf of GESTDUNKERQUE.
Data collected and then processed by this company is the data that clients have voluntarily provided as part of their reservation, by telephone or on the website registration form. Data collected automatically by the website consists of IP addresses, to the exclusion of any other.
Clients are informed that the website may use cookies.
Client data shall not be communicated to any third parties, except if this has been expressly agreed to by the client at the time of registration. Clients are however informed that this data may be disclosed by application of a law, regulation or by virtue of a regulatory or court decision or, if necessary, for the purposes of GESTHDUNKERQUE preserving its rights and interests, as well as those of ALL SUITES APPART HOTEL.
By virtue of the rights to access, correct and delete personal data, clients may contact the website manager, by post, telephone/fax or email as follows:

Service Marketing KARIBA
20-24 Avenue de Canteranne
33608 PESSAC Cedex France
Tel: 05.56.47.07.00 / Fax: 05.56.47.77.25.
    

In the event of a correction, clients may request a copy of the corrected information.

Client data is kept for the period strictly necessary for performing the purposes set out in these Terms of Sale.
5-2. The automated processing of data, including the management of email addresses of website users, has been the subject of a prior declaration to the Commission Nationale Informations et Libertés (C.N.I.L.), which issued a receipt no. 1507776 on 18/05/2011.
Article 6 – PRICE
Prices provided are in euros and include all taxes at the rate in force on the day of registering the rental request, subject to the potential application of currency exchange costs for reservations made from countries located outside of the Eurozone.
They only include the provision of a furnished apartment with water and electricity. They do not include tourist tax or any optional services.
The prices of apartments and other services are revised and applied on 1 January each year.
Prices may be consulted at any time by clients and are on display both in the residence and on the website "www.allsuites-apparthotel.com".
The price grid for the present year is joined as an annex to these General Terms of Sale.
This may be revised during the year (without notice and at the sole initiative of GESTDUNKERQUE).
The contractual price is that in force on the day of making the rental request.

Article 7 – PAYMENT TERMS and CONDITIONS
To be accepted, the reservation must be guaranteed by a valid credit card issued by an establishment of repute* and/or have been the subject of a prior credit agreement with the ALL SUITES APPART HOTEL (following an agreement between the related banks), and be preceded, depending on the case, by either a minimum deposit or full prepayment of the reservation.
Payments made directly at the reception of the Dunkerque residence are allowed in cash (except foreign currency), bank cheque/accredited holiday cheques or credit card. Payments made remotely (via telephone enquiries or the website) are only allowed by credit card.
Payments made remotely are accepted via the secured Paybox system (multi-bank module) that uses the SSL (Secure Socket Layer) protocol to ensure the banking information is encrypted by software and that no third parties can access it whilst it is being carried through the network. Using this system, the client's account is automatically debited following authorisation by the bank, which will determine whether the account to be debited contains sufficient funds.
As the stay is invoiced on arrival of the client, prepayment may nevertheless be demanded at the time of reservation according to the envisaged length of stay and type of rate:

-For stays of between 1 and 89 nights at the standard rate, reservations are subject to the client providing a credit card number. At this stage, only an imprint of the card will be taken, without any automatic debit. For reservations on site at reception, the reservation may be guaranteed by any other accepted payment method.
-For all stays reserved at promotional rates, please refer to the special terms of sale (deposits, full prepayment, etc.) provided on our website http://www.allsuites-apparthotel.com/. Payments shall be made at reception of the residence for reservations made on site, or debited via the bank card reservations made remotely;
-For all reservations at the special rate for between 7 and 29 nights: a 30% deposit of the total price of the rental is required. Payments shall be made at reception of the residence for reservations made on site, or debited via the bank card reservations made remotely;
-For all reservations at the special rate for between 30 and 89 nights: a 20% deposit of the amount of the first month of the rental is required. Payments shall be made at reception of the residence for reservations made on site, or debited via the bank card reservations made remotely.
-For all stays of 90 nights and over: no deposit shall be required at the pre-reservation stage, as this is guaranteed by the production of certain official documents (see the list of documents required in article 4 above) by the client. Joint surety may be required as a financial guarantee.
If these requirements are not met, ALL SUITES APPART HOTEL Dunkerque reserves the right to request advance payment from the client for the three first months of rental.  
Whether reservations are made directly on site or remotely (by telephone or the Internet), clients must always provide their credit card number for imprint.

In all cases, the total (remaining) price of the stay shall be invoiced by the reception of the Dunkerque residence on the client's arrival; taking into account, accordingly, any deposits already paid, which shall then be deducted from the overall invoice to be paid.

*The following credit cards are accepted: Carte bleue, Visa, MasterCard and American Express.

7-1. Payment of a deposit or full prepayment at the time of reservation
For the special rate for between 7 and 29 nights, the deposit, corresponding to 30% of the total price of the stay or 20% of the first month of rental for the special rate for between 30 and 89 nights, must be paid on the day of reservation.
Some promotional rates may be subject to partial or full reservation prepayment.
The amount of the deposit or full prepayment shall be automatically debited following provision by the client of the credit card number of the bank account to be debited. Except in the case of a technical error or the impossibility to successfully perform the transaction due to insufficient funds in the bank account concerned, the reservation request shall be simultaneously validated downstream of the aforementioned Paybox system.
If the required deposit cannot be obtained, the reservation cannot be registered.
For reservations made remotely by telephone or via the website "www.allsuites-apparthotel.com": once authorisation has been received from the bank to obtain the deposit due, the client will receive an email within 24 hours (in exceptional cases, if no other option is available, by letter or fax or telephone reservations) confirming registration of their rental request.
In the case of deposits, the amount obtained shall be deducted from the overall invoice to be paid by the client at the reception of the residence at the time of entering the accommodation.
In the case of cancellation of the reservation (see article 9 below):
1.by the client, payments made may be returned, depending on the advance notice of cancellation provided for the residence and the terms of sale specific to the reserved rate;
2.by the residence, due to unavailability of the type of accommodation requested for the period stipulated by the client, alternative accommodation shall be proposed or the deposit shall be returned in full to the client within 30 days of receiving notification of the cancellation (at the choice of the client).

7-2. Payment of the rental balance. Security deposit.
For all stays at the standard rate at the ALL SUITES APPART HOTEL Dunkerque, the price of the stay shall be invoiced in full by reception on arrival of the client.  
For all stays at the special rate for between 7 and 29 nights, the client shall be bound to pay the corresponding invoice on arrival, minus the amount of the deposit already paid at the time of reservation.
For all stays at the special rate for between 30 and 89 nights, the monthly invoice shall be drawn up by the reception of the residence for the client and must be paid between the first and fifth working day of each month of rental: minus, for the first month, the amount of the deposit paid at the time of reservation.
For all stays of 90 nights and over, invoices shall be drawn up on a monthly basis. Clients must pay these invoices at reception of the residence between the first and fifth working day of the beginning of each rental period. In the event of the client failing to meet all the conditions required for validating their application, but having nevertheless been accepted by the residence, the reception shall require advance payments of the 3 (first) rental months before entering into the accommodation.
In cases where it has been agreed that payment of the client's stay shall be paid by a company having entered into a commercial agreement with ALL SUITES APPART HOTEL or GESTDUNKERQUE, the client shall be held personally liable for the said payment in the event of the company defaulting.
To ensure the conditions of the contract are fulfilled, the resident must pay a security deposit for any stay of over 30 nights (500 euros or 800 euros, depending on the type of apartment). At the end of the contract, this security deposit shall be returned within 2 months of departure, once an inventory and schedule of condition have been performed in the apartment, minus any costs rendered necessary for repairs for damage, loss and/or cleaning.
For stays of between 1 and 29 nights, a security deposit of up to 200 euros may also be requested (in cash or credit card imprint) to cover any costs rendered necessary for repairs for damage, loss and/or cleaning.
As regards optional services (such as breakfast), payment shall be required by reception at the end of the stay, or at the end of each month for medium and long-term stays (more than 30 nights). The amount of credit accepted for this purpose by ALL SUITES APPART HOTEL Dunkerque is capped at 50 euros. A credit card number or cash deposit may be requested on arrival to guarantee payment of any options during the stay.
Should clients fail to pay any or all of the services from which they have benefited during their stay at ALL SUITES APPART HOTEL Dunkerque, GESTDUNKERQUE reserves the right to hold them liable by instituting all necessary legal proceedings to recover its debt and, if necessary, have the apartment vacated immediately and without notice.

Article 8 – RESERVATION CHANGES - EARLY DEPARTURE
The details of each reservation accepted by ALL SUITES APPART HOTEL Dunkerque shall be kept until the end of the rental period.
For any reservation changes, clients must contact the residence reception directly, on-site or by telephone (see contact details in article 3-1) before the following deadlines: up to 6 PM the day before arrival for stays of between 1 and 89 nights reserved at the standard rate, at least 48 hours beforehand for reservations at special rates for between 7 and 29 nights and between 30 and 89 nights and at least 15 days in advance for stays of 90 nights and over. Certain promotional rates with full prepayment can neither be cancelled, nor changed, nor reimbursed.

Subject to availability and at the discretion of the residence, the length of stay can be revised upwards or downwards, with a subsequent change in price. It is hereby specified that if this change is requested by the client during the stay, the residence is not obliged to keep the client in the same apartment.
In the event of early departure in relation to the date specified at the time of reservation, the occupant must notify reception in advance and acknowledge that there may be an adjustment in the rental rate within the aforementioned periods. In cases of early departure, reception must be notified and the room must be vacated before noon in order to avoid a further night being invoiced. Certain special rates and periods of stay are subject to specific terms of sale and do not allow for early departure without incurring costs.
The client's invoice shall subsequently be revised and the applicable price shall be the price corresponding to the reassessed duration of the stay.
Under no circumstances may reservations be exchanged or sold on to a third party for whatever reason.
 
Article 9 – WITHDRAWAL - CANCELLATION OF RESERVATIONS - FAILURE TO SHOW
Under article L 121-21-8 of the French Consumer Code, reservations in tourist residences such as the ALL SUITES APPART HOTEL Dunkerque are not subject to the legal 14-day withdrawal period. In particular, an apartment can be reserved for the same day.
A maximum cancellation period does however apply by convention, namely notification by the clients up to 6 PM the day before arrival for stays of between 1 and 89 nights reserved at the standard rate, at least 48 hours beforehand for reservations at special rates for between 7 and 29 nights and between 30 and 89 nights. For stays of 90 nights and over, the notice period required is 15 days. Certain promotional rates with full prepayment can neither be cancelled, nor changed nor reimbursed as from the time of reservation.

Clients that comply with these deadlines and terms of sale specific to the reserved rate shall not be obliged to pay any penalty to the ALL SUITES APPART HOTEL Dunkerque. As regards reservations accompanied by a deposit, this deposit shall be returned in full to the client (by cheque or bank transfer) within 30 working days of the date on which the residence registers the cancellation.
Certain promotional rates with full prepayment can neither be cancelled, nor changed nor reimbursed except in cases of proven force majeure (serious illness, death, natural catastrophes). For other cases, at the discretion of the residence management, only changes to the date of the stay may be granted (subject to availability at the same rate for the requested period).
However, for all cancellations of reservations made after the deadlines, the residence shall keep as compensation:
-the deposit or full prepayment, in cases where prepayment was required, without the possibility of reimbursement.
-an amount equal to the cost of the first night for reservations at the standard rate for between 1 and 89 nights.
As a result, the invoice already paid on site at the reception of the residence shall not be reimbursed and in the case of reservations made remotely, for which a credit card imprint was taken, the said amount shall be automatically deducted from the bank account to be debited.
      - an amount equal to the cost of the first month of rental for reservations of 90 nights and over, in accordance with the criteria set out in advance.

As a result, the credit card number provided on site or remotely for imprints, shall be used to automatically deduct the said amount from the bank account to be debited.
If no cancellation has been received, failure to arrive on the agreed date shall be considered a "no-show", which shall also result in the residence keeping the deposit paid on reservation by the client, or the deduction of a penalty, as specified above.
The date of effect of any cancellation shall be the date on which this information is received by the reception of the residence; either directly on site or by telephone (see contact details in article 3-1).

Article 10 – OBLIGATIONS OF THE CLIENT DURING THE RENTAL PERIOD.  
As the furnished apartment provided for the client is in good state of repair, the said client in exchange undertakes to use the rented accommodation and its equipment in a prudent and responsible manner. The client must return the apartment in the same state of repair as when entering into the accommodation.
An inventory is provided on arrival. The resident must verify the accuracy and quality on arrival and notify the reception of any anomalies, missing or damaged items on the day after arrival.
The internal regulations of the ALL SUITES APPART HOTEL Dunkerque, which are displayed on site on arrival and available for consultation at any time throughout the stay, are enforceable as regards clients and must therefore be complied with in a prudent and responsible manner by all clients. Failure to comply with the internal regulations shall be a cause for early termination of the rental agreement, with the residence reserving the right to have the apartment vacated in the event of a serious breach of any of the conditions contained therein.  
Clients are advised that during the rental period, residence staff have the possibility of entering the apartment at any time, if necessary, not only for maintenance purposes, but also for on serious safety grounds.
Under no circumstances may clients change the system for accessing the apartment.
On departure of the resident, the inventory and state of cleanliness of the apartment will be verified by residence staff. Any items missing from the inventory or damage/deterioration caused in the apartment by the client shall be invoiced to the said client.

Article 11 – TERMINATION SANCTION - NON RENEWAL BY THE CLIENT
The rental agreement shall be automatically terminated, without the need for any formalities or notice period, if the client fails to perform any of its obligations, or in the event of abnormal and/or inappropriate behaviour which may disturb the stay of other occupants.
The clients must immediately leave the premises and may be expelled, if necessary, with the assistance of law enforcement authorities.

Article 12 – LIABILITY OF THE RESIDENCE
The ALL SUITES APPART HOTEL Dunkerque, which meets the requirements of articles L321-1 et seq. of the French Tourism Code, is bound to guarantee compliance of the services offered, by virtue of articles L212-1 et seq. of the French Consumer Code (except for photos and other graphic reproductions presented on the website "www.allsuites-apparthotel.com" which are not contractual).
The provisions of articles 1952 et seq. of the French Civil Code relating in particular to indirect damage are not however enforceable upon it, as it is a tourist residence and not a hotel.
Its liability cannot however be invoked in the event of failure to fulfil or improperly fulfilling the terms of reservation rental which is related to cases of force majeure, acts by third parties or the clients themselves.
In the event of a complaint, clients can contact the residence either directly at the reception, or by telephone, or in writing by email or fax (see contact details in article 3-1).

Article 13 – SETTLEMENT OF DISPUTES
In general, any disputes between parties, for which all prior attempts at an amicable settlement have failed,may be decided by the courts, with these General Terms of Sale being governed by French law, in consideration of applicable regulations.
Any client who fails to comply with or manifestly breaches any of the aforementioned provisions shall be liable for civil and/or criminal sanctions, under which the Company operating the residence (GESTDUNKERQUE) reserves the right for any purpose to bring the matter before the relevant courts, which shall in principle be the courts of the place of residence of the establishment (except in cases of special attribution), notwithstanding multiple defendants, the introduction of third parties or provisional orders.
In the event of one of these provisions being deemed illegal or unenforceable by a legal ruling, the other provisions shall remain applicable and enforceable.

Article 14- STANDARD RATES 2015

 


Hôtel All Suites Besançon

General Terms of Sale :

Article 1 – MENTIONS LEGALES

 

- L’ENSEIGNE « ALL SUITES APPART HOTEL »

Exploitée par la société MACACHA,, « All Suites Appart Hotel » est un nom commercial utilisé sous la marque ALL SUITES APPART HOTEL, déposée par la SAS FONCIERE PICHET le 20 septembre 2011.

Elle est protégée par la législation française et internationale applicable en matière de propriété intellectuelle du droit des marques.

- LA SOCIETE

MACACHA est une société spécialisée dans la location de logements meublés de type hôteliers et de loisirs.

Société à responsabilité limitée (S.A.R.L.) unipersonnelle, au capital de 10 000,00 EUROS (Code NAF )?, immatriculée au RCS de Besançon sous le numéro 533 698 783, MACACHA est domiciliée en cette qualité à Besançon (25) 17 avenue de Montboucons.

- THE INTERNET SITE
The ″www.allsuites-apparthotel.com″ website is owned by the company PROMOTION PICHET (formally GROUPE PATRICE PICHET) which operates the said site with other companies under the trademark, namely MACACHA, GESTSAINTEX, GESTLAC, GESTOCEANIDES, GESTPARKWAY, GESTDUNKERQUE, GESTORLY, GESTPESSAC and GESTLEROI, and reserves the benefit of all related rights.

SITE EDITOR
Service Webmarketing KARIBA
20-24 Avenue de Canteranne
33608 PESSAC Cedex
Tel: 05.56.47.07.00 / Fax: 05.56.47.77.25

SITE HOST
Oxalide
RCS B 433 507 787
25, boulevard de Strasbourg
75010 PARIS

PUBLICATION DIRECTOR
Mr Yann GOENVEC – Marketing & Communication Director

EDITORS/WEBMASTERS
Mr Maxime MARIO, Webmarketing project manager

Article 2 – SERVICE D’HERBERGEMENT ET REGLEMENTATION
2-1. L’hôtel ALL SUITES BESANCON est un hôtel trois étoiles, proposant des chambres pour des séjours de plus ou
moins longue durée, à titre professionnel ou de loisirs.
2-2. Tout client de l’hôtel ALL SUITES BESANCON est réputé avoir pris connaissance en cours du processus de sa
location d’une chambre, des présentes Conditions Générales de Vente, et les accepter sans réserve.
A cet effet, il est présumé disposer de toutes les garanties liées à la capacité juridique de contracter.
Le réservataire est seul responsable du choix des conditions de sa location, que la réservation ait été faite pour son
propre compte ou pour le compte et dans l’intérêt d’autrui ; celui-ci déclarant expressément à cet effet, par l’acceptation
des présentes Conditions Générales de Vente, ne pas agir à des fins frauduleuses.
Tout contrat de réservation portant sur la location temporaire d’une chambre au sein de l’hôtel ALL SUITES BESANCON
est soumis à la réglementation hôtelière et celle visée à l’article 12 infra.
Le résident ne pourra se prévaloir des dispositions légales applicables au bail d’habitation, notamment quant à celles
relatives au maintien dans les lieux ; toute domiciliation dans l’hôtel, à titre privé ou professionnel, étant strictement
prohibée.

Article 3 – COORDONNEES DE L’HOTEL ET HORAIRES
3-1. Situation – Liens contacts
Adresse : 17 Av. des Montboucons à BESANCON (25000)
Contacts : Tél : 03.81.85.10.60. / Fax : 03.81.85.10.55 / Mail : besancon@allsuites-hotel.com
3-2. Horaires
L’hôtel ALL SUITES BESANCON est ouvert 24h/24 et 7j/7.
Article 4 – MODALITES DE RESERVATION
La réservation d’une chambre au sein de l’hôtel ALL SUITES BESANCON peut être opérée directement auprès de la
réception, sur place ou par téléphone, ou en ligne via le site « www.allsuites-apparthotel.com » en remplissant le
formulaire prévu à cet effet.
La réservation du client n’étant valide qu’à réception d’une confirmation écrite émanant de l’hôtel, celle-ci sera établie
selon deux critères : d’une part, les disponibilités d’hébergement pour le type de chambre et la période requises par le
client, et d’autre part, le bon déroulement du processus de (pré)paiement du séjour (acompte ou règlement intégral du
prix à la réservation - cf. article 7 infra).
Les étapes de la réservation sont les suivantes :
- Réservations sur place : la réception de l’hôtel remplira les conditions de réservation avec le client, incluant le type
d’hébergement souhaité et la durée de séjour sollicitée ; un document sera signé le cas échéant (séjour soumis à
contrat de location) par le réservataire, et donc opposable à son encontre en l’état, avec annexe(s).
Si le client effectue sa réservation pour le jour même, la remise des clés et l’entrée dans les lieux auront lieu en
suivant, après acquittement par le client de la première nuitée au séjour.
- Réservations à distance par téléphone :
1. La réception de l’hôtel ALL SUITES BESANCON est joignable au numéro suivant : 03.81.85.10.60. (prix d’un
appel local non surtaxé selon conditions tarifaires du fournisseur), ou auprès d’une centrale générale d’appels
téléphoniques, à ce n° : 0 800 33 9000.
2. Le réceptionniste ou téléconseiller enregistre les coordonnées personnelles du client (comme nom, prénom,
adresse, n° de téléphone, e-mail), le type de chamb re et la période désirées, avec le cas échéant des
prestations optionnelles supplémentaires de type petit-déjeuner, etc.
3. Le numéro de carte bancaire du compte à débiter pour la demande de location est demandé au client.
4. Le client reçoit en suivant dans un délai d’environ 24h, un e-mail (voire le cas échéant, un courrier ou un fax) de
confirmation lui précisant que les critères de sa demande ont bien été enregistrés, et que sa demande est donc
bien effective.
- Réservations à distance via le site internet « www.allsuites-apparthotel.com » :
1. Un formulaire spécifique est à remplir en ligne par le client : avec par exemple ses nom, prénom, adresse, n° de
téléphone, e-mail, le type de chambre et la période désirées, avec le cas échéant des prestations optionnelles
supplémentaires de type petit-déjeuner, etc.
2. Le numéro de carte bancaire du compte à débiter pour la réservation doit être renseigné par le client.
3. Le client reçoit en suivant dans un délai de 24h, un e-mail de confirmation lui précisant que les critères de sa
demande ont bien été enregistrés, et que sa demande est donc bien effective.
Dans les deux derniers cas (réservations par téléphone et internet), si la demande de réservation porte sur un séjour
de plus d’5 nuitées, celle-ci ne sera valable qu’au prélèvement automatisé d’un acompte (cf. article 6 infra). A défaut, la
demande de réservation ne pourra être enregistrée.
Pour les réservations effectuées à distance, le client recevra un nouvel e-mail (voire à titre exceptionnel en cas
d’impossibilité, par courrier ou fax pour les réservations par téléphone) sous un délai de 72h suivant sa demande de
réservation, lui indiquant si l’hôtel ALL SUITES BESANCON pourra ou non l’accueillir au regard des disponibilités pour
le type de chambre et la période souhaitées. En cas d’indisponibilité de l’hôtel, la demande du client ne pourra être
suivie d’effet et l’acompte, s’il en a réglé un, lui sera restitué : cf. article 7-1 infra.
Les réservations de groupe (c’est à dire les réservations portant sur plusieurs chambres avec ou sans location de salle
de réunion, de service de restauration, etc., faites par une même entité dans le cadre de séminaires professionnels ou
de séjours) font elles l’objet de Conditions Générales de Vente spécifiques, développées dans un livret propre.

Article 5 – PERSONAL DATA MANAGEMENT
5-1. Under the data protection law no.78-17 (amended) of 6 January 1978 and law no. 2004-575 of 21 June 2004 relating to confidence in the digital economy, personal data concerning clients may be subject to computer processing exclusively by the KARIBA Marketing Department on behalf of MACACHA
Data collected and then processed by this company is the data that clients have voluntarily provided as part of their reservation, by telephone or on the website registration form. Data collected automatically by the website consists of IP addresses, to the exclusion of any other.
Clients are informed that the website may use cookies.
Client data shall not be communicated to any third parties, except if this has been expressly agreed to by the client at the time of registration. Clients are however informed that this data may be disclosed by application of a law, regulation or by virtue of a regulatory or court decision or, if necessary, for the purposes of MACACHApreserving its rights and interests, as well as those of ALL SUITES APPART HOTEL.
By virtue of the rights to access, correct and delete personal data, clients may contact the website manager, by post, telephone/fax or email as follows:

Service Marketing KARIBA
20-24 Avenue de Canteranne
33608 PESSAC Cedex France
Tel: 05.56.47.07.00 / Fax: 05.56.47.77.25.
    

In the event of a correction, clients may request a copy of the corrected information.

Client data is kept for the period strictly necessary for performing the purposes set out in these Terms of Sale.
5-2. The automated processing of data, including the management of email addresses of website users has been the subject of a prior declaration to the Commission Nationale Informations et Libertés (C.N.I.L.), which issued a receipt no. 1507776 on 18/05/2011.
Article 6 – PRICE
Prices provided are in euros and include all taxes at the rate in force on the day of registering the rental request, subject to the potential application of currency exchange costs for reservations made from countries located outside of the Eurozone.
They only include the provision of a room with water and electricity. They do not include tourist tax or any optional services.
The prices of rooms and other services are revised and applied on 1 January each year.
Prices may be consulted at any time by clients and are on display both in the hotel and on the website "www.allsuites-apparthotel.com".
The price grid for the present year is joined as an annex to these General Terms of Sale.
This may be revised during the year (without notice and at the sole initiative of MACAHA).
The contractual price is that in force on the day of making the rental request.

Article 7 – PAYMENT TERMS and CONDITIONS
To be accepted, the reservation must be guaranteed by a valid credit card issued by an establishment of repute* and/or have been the subject of a prior credit agreement with the ALL SUITES APPART HOTEL (following an agreement between the related banks), and be preceded, depending on the case, by either a minimum deposit or full prepayment of the reservation.
Payments made directly at the reception of the ALL SUITES Besançon hotel are allowed in cash (except foreign currency), bank cheque/accredited holiday cheques or credit card. Payments made remotely (via telephone enquiries or the website) are only allowed by credit card.
Payments made remotely are accepted via the secured Paybox system (multi-bank module) that uses the SSL (Secure Socket Layer) protocol to ensure the banking information is encrypted by software and that no third parties can access it whilst it is being carried through the network. Using this system, the client's account is automatically debited following authorisation by the bank, which will determine whether the account to be debited contains sufficient funds.
As the stay is invoiced on arrival of the client, prepayment may nevertheless be demanded at the time of reservation according to the envisaged length of stay and rate type:

-For stays of between 1 and 89 nights at the standard rate, reservations are subject to the client providing a credit card number. At this stage, only an imprint of the card will be taken, without any automatic debit. For reservations on site at reception, the reservation may be guaranteed by any other accepted payment method.
-For all stays reserved at promotional rates, please refer to the special terms of sale (deposits, full prepayment, etc.) provided on our website http://www.allsuites-apparthotel.com/. Payments shall be made at hotel reception for reservations made on site, or debited via the bank card reservations made remotely;
-For all reservations at the special rate for between 4 and 89 nights: a 30% deposit of the total price of the stay is required. Payments shall be made at hotel reception for reservations made on site, or debited via the bank card reservations made remotely;

In all cases, the total (remaining) price of the stay shall be invoiced by the Besançon hotel reception on the client's arrival; taking into account, accordingly, any deposits already paid, which shall then be deducted from the overall invoice to be paid.

*The following credit cards are accepted: Carte bleue, Visa, MasterCard and American Express.

7-1. Payment of a deposit or full prepayment at the time of reservation
For all reservations at the special rate for between 4 and 89 nights: a 30% deposit of the total price of the rental is required.
Some promotional rates may be subject to partial or full reservation prepayment.
The amount of the deposit or full prepayment shall be automatically debited following provision by the client of the credit card number of the bank account to be debited. Except in the case of a technical error or the impossibility to successfully perform the transaction due to insufficient funds in the bank account concerned, the reservation request shall be simultaneously validated downstream of the aforementioned Paybox system.
If the required deposit cannot be obtained, the reservation cannot be registered.
For reservations made remotely by telephone or via the website "www.allsuites-apparthotel.com": once authorisation has been received from the bank to obtain the deposit due, the client will receive an email within 24 hours (in exceptional cases, if no other option is available, by letter or fax or telephone reservations) confirming registration of their rental request.
In the case of deposits, the amount obtained shall be deducted from the overall invoice to be paid by the client at the reception of the hotel at the time of entering the accommodation.
In the case of cancellation of the reservation (see article 9 below):
1.    by the client, payments made may be returned, depending on the advance notice of cancellation provided for the hotel and the terms of sale specific to the reserved rate;
2.    by the hotel, due to unavailability of the type of accommodation requested for the period stipulated by the client, alternative accommodation shall be proposed or the deposit shall be returned in full to the client within 30 days of receiving notification of the cancellation (at the choice of the client).

7-2. Payment of the rental balance. Security deposit.
For all stays at the standard rate at the ALL SUITES Le Teich hotel, the price of the stay shall be invoiced in full by reception on arrival of the client.  
For all stays at the special rate for between 7 and 89 nights, the client shall be bound to pay the corresponding invoice on arrival, minus the amount of the deposit already paid at the time of reservation.
In cases where it has been agreed that payment of the client's stay shall be paid by a company having entered into a commercial agreement with ALL SUITES APPART HOTEL Besançon or MACACHA, the client shall be held personally liable for the said payment in the event of the company defaulting.
A security deposit of up to 200 euros may also be requested (in cash or credit card imprint) to cover any costs rendered necessary for repairs for damage, loss and/or cleaning.
As regards optional services (such as breakfast), payment shall be required by reception at the end of the stay. The amount of credit accepted for this purpose by ALL SUITES Besançon hotel is capped at 50 euros. A credit card number or cash deposit may be requested on arrival to guarantee payment of any options during the stay.
Should clients fail to pay any or all of the services from which they have benefited during their stay at ALL SUITES Besançon hotel, MACACHA reserves the right to hold them liable by instituting all necessary legal proceedings to recover its debt and, if necessary, have the room vacated immediately and without notice.

Article 8 – RESERVATION CHANGES - EARLY DEPARTURE
The details of each reservation accepted by ALL SUITES Le Teich hotel shall be kept until the end of the rental period.
For any reservation changes, clients must contact the hotel reception directly, on-site or by telephone (see contact details in article 3-1) before the following deadlines: up to 6 PM the day before arrival for stays of between 1 and 89 nights reserved at the standard rate and at least 48 hours beforehand for reservations at special rates for between 4 and 89 nights. Certain promotional rates with full prepayment can neither be cancelled, nor changed nor reimbursed.

Subject to availability and at the discretion of the hotel, the length of stay can be revised upwards or downwards, with a subsequent change in price. It is hereby specified that if this change is requested by the client during the stay, the hotel is not obliged to keep the client in the same room.
In the event of early departure in relation to the date specified at the time of reservation, the occupant must notify reception in advance and acknowledge that there may be an adjustment in the rental rate within the aforementioned periods. In cases of early departure, reception must be notified and the room must be vacated before noon in order to avoid a further night being invoiced. Certain special rates and periods of stay are subject to specific terms of sale and do not allow for early departure without incurring costs.
The client's invoice shall subsequently be revised and the applicable price shall be the price corresponding to the reassessed duration of the stay.
Under no circumstances may reservations be exchanged or sold on to a third party for whatever reason.
 
Article 9 – WITHDRAWAL - CANCELLATION OF RESERVATIONS - FAILURE TO SHOW
Under article L 121-21-8 of the French Consumer Code, reservations in tourist residences such as the ALL SUITES Besançon type hotels are not subject to the legal 14-day withdrawal period. In particular, a room can be reserved for the same day.
A maximum cancellation period does however apply by convention, namely notification by the clients up to 6 PM the day before arrival for stays of between 1 and 89 nights reserved at the standard rate, at least 48 hours beforehand for reservations at special rates for 4 and 89 nights. Certain promotional rates with full prepayment can neither be cancelled, nor changed nor reimbursed as from the time of reservation.

Clients that comply with these deadlines and terms of sale specific to the reserved rate shall not be obliged to pay any penalty to the ALL SUITES Besançon hotel. As regards reservations accompanied by a deposit, this deposit shall be returned in full to the client (by cheque or bank transfer) within 30 working days of the date on which the hotel registers the cancellation.
Certain promotional rates with full prepayment can neither be cancelled, nor changed nor reimbursed except in cases of proven force majeure (serious illness, death, natural catastrophes). For other cases, at the discretion of the residence management, only changes to the date of the stay may be granted (subject to availability at the same rate for the requested period).
However, for all cancellations of reservations made after the deadlines, the hotel shall keep as compensation:
the deposit or full prepayment, in cases where prepayment was required, without the possibility of reimbursement.
an amount equal to the cost of the first night for reservations at the standard rate for between 1 and 89 nights.
As a result, the invoice already paid on site at the reception of the hotel shall not be reimbursed and in the case of reservations made remotely, for which a credit card imprint was taken, the said amount shall be automatically deducted from the bank account to be debited.

As a result, the credit card number provided on site or remotely for imprints, shall be used to automatically deduct the said amount from the bank account to be debited.
If no cancellation has been received, failure to arrive on the agreed date shall be considered a "no-show", which shall also result in the hotel keeping the deposit paid on reservation by the client, or the deduction of a penalty, as specified above.
The date of effect of any cancellation shall be the date on which this information is received by the hotel reception; either directly on site or by telephone (see contact details in article 3-1).

Article 10 – OBLIGATIONS OF THE CLIENT DURING THE RENTAL PERIOD.  
As the room provided for the client is in good state of repair, the said client in exchange undertakes to use the rented accommodation and its equipment in a prudent and responsible manner. The client must return the room in the same state of repair as when entering into the accommodation.
The internal regulations of the ALL SUITES Besançon hotel, which are displayed on site on arrival and available for consultation at any time throughout the stay, are enforceable as regards clients and must therefore be complied with in a prudent and responsible manner by all clients. Failure to comply with the internal regulations shall be a cause for early termination of the rental agreement, with the hotel reserving the right to have the room vacated in the event of a serious breach of any of the conditions contained therein.  
In addition, in the event of any anomalies, missing or damaged items, as a result of their own action or not, clients must notify reception as soon as they are stated during the stay or, if applicable, no later than on departure. If no information in this matter is received, clients' liability may be sought.
Clients are advised that during the rental period, hotel staff have the possibility of entering the apartment at any time, if necessary, not only for maintenance purposes, but also for on serious safety grounds.
Under no circumstances may clients change the system for accessing the room.
Any items missing from the inventory or damage/deterioration caused in the apartment by the client shall be invoiced to the said client.

Article 11 – TERMINATION SANCTION - NON RENEWAL BY THE CLIENT
The rental shall be automatically terminated, without the need for any formalities or notice period, if the client fails to perform any of its obligations, or in the event of abnormal and/or inappropriate behaviour which may disturb the stay of other occupants.
The clients must immediately leave the premises and may be expelled, if necessary, with the assistance of law enforcement authorities.

Article 12 – LIABILITY OF THE HOTEL
The ALL SUITES Besançon hotel, which meets the requirements of articles 1952 to 1954, notably regarding indirect damage is bound to guarantee compliance of the services offered, by virtue of articles L212-1 et seq. of the French Consumer Code (except for photos and other graphic reproductions presented on the website "www.allsuites-apparthotel.com" which are not contractual).
Its liability cannot however be invoked in the event of failure to fulfil or improperly fulfilling the terms of reservation rental which is related to cases of force majeure, acts by third parties or the clients themselves.
In the event of a complaint, clients can contact the hotel either directly at the reception, or by telephone, or in writing by email or fax (see contact details in article 3-1).

Article 13 – SETTLEMENT OF DISPUTES
In general, any disputes between parties, for which all prior attempts at an amicable settlement have failed, may be decided by the courts, with these General Terms of Sale being governed by French law, in consideration of applicable regulations.
Any client who fails to comply with or manifestly breaches any of the aforementioned provisions shall be liable for civil and/or criminal sanctions, under which the Company operating the hotel (MACACHA) reserves the right for any purpose to bring the matter before the relevant courts, which shall in principle be the courts of the place of residence of the establishment (except in cases of special attribution), notwithstanding multiple defendants, the introduction of third parties or provisional orders.
In the event of one of these provisions being deemed illegal or unenforceable by a legal ruling, the other provisions shall remain applicable and enforceable.